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Premium Family paused after moving from RU to DE for manager, but works for other accounts

Solved!

Premium Family paused after moving from RU to DE for manager, but works for other accounts

mr_felixoid

Plan

Premium Family

Country

RU -> DE

 

My Question or Issue

After Spotify failed to charge money from RU mastercard, I've changed the country to DE and paid from DE Visa. The money was charged, and I added a few members to the "family". But for me, it still shows "premium paused"

Screenshot 2022-03-23 at 17-20-34 Kontoübersicht - Spotify.png

Although, the plan is active

Screenshot 2022-03-23 at 17-28-42 Spotify Premium.png

And it works for my other members

Screenshot 2022-03-23 at 17-31-04 Kontoübersicht - Spotify.png

I've done the transfer on Mon 2022-03-21, money are successfully charged.

 

I can listen to music on the web and electron player, but on android phone it shows "premium paused"

Reply

Accepted Solutions
Marked as solution

mr_felixoid

It's solved by canceling and continuing the subscription again. Definitely, some problem with the payment backend..

View solution in original post

2 Replies
Marked as solution

mr_felixoid

It's solved by canceling and continuing the subscription again. Definitely, some problem with the payment backend..

Ver

Hey @mr_felixoid,

 

Thanks for posting here.

 

Glad to hear that it worked out and you as well as the other members of the Premium Family subscription can enjoy the premium features.

 

If you need anything else, the Community is here for you.
 

 

 

Ver Moderator
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