Premium Payment

[ctmk_m-l2xs17]

Plan

Free/Premium

Country

My Question or Issue

I am paying £9.99 premium payment but only able to use free Spotify can my payment be stopped so i can reset on my new phone please you are taking money and im not getting the service ??

[calinn]

Hey

I am sorry you are experiencing errors. 

If you pay for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following:

• Log out and back into your account
  Occasionally this is necessary to force a sync of info between your device and our account system
• Check the status of your subscription
  Go to your subscription page and check that your Premium subscription is still active. 
• Check the status of your payment
  If your Spotify payment is marked as 'pending' on your bank statement, it might not have gone through successfully. For more information, check out payment troubleshooting.
  
  A pending charge is a part of your bank or credit card company's authorization process. When you submit a payment, your bank or credit card places a temporary authorization on the funds. If the transaction doesn't successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.
• Check that your Premium subscription isn’t on another account
  You might be logged into the wrong account. It's possible to create multiple Spotify accounts, each with their own login details, saved music, and subscription. 
  Check to see if you have any other accounts. 
• If this is not working please contact the customer support here.

As for a way of cancelling:

Here's how to cancel per type of subscription.

Subscribed through the Spotify website or app

1. Log in to your account page.
2. Click Subscription in the menu on the left.
3. Click CHANGE OR CANCEL.
4. Click CANCEL PREMIUM.
5. Click YES, CANCEL. Your account page now shows the date you'll return to the Free service. We hope you decide to upgrade again!

Please let me know if you have any other problems 

❤️