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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15440 Views
  • 27 replies
  • 3 likes
  • 15440 Views
  • 27 replies
  • 3 likes

Payment

I just canceled my premium subscription on Spotify, i just bought premium last Saturday, i started a live chat on spotify and they cancelled my premium subcription, however i still didn't received the money i used for the subsciptionThank you

  • Newbie
  • I just canceled my premium subscription on Spotify, i just bought premium last Saturday, i started a live chat on spotify and they cancelled my premium subcription, however i still didn't received th...
  • Maxim
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Can't pay Spotify with another country's credit card

PlanPremiumCountry New ZealandDevice Iphone 7/ Macbook ProOperating System Apple Question or Issue I'm from Italy but i live in New Zealand right now. I would like to upgrade my account to Spotify Premium but i can't pay with my italian credit card. ...

  • Newbie
  • Plan Premium Country  New Zealand Device  Iphone 7/ Macbook Pro Operating System  Apple  Question or Issue  I'm from Italy but i live in New Zealand right now. I wou...
  • Maxim
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Spotify this is so terrible.

I've already filled this out but your website happily deleted it for some reason when I clicked post . Can someone just please email me to help resolve my subscription issue. I'm sick to the back teeth of your single destination links that lead to ab...

  • Newbie
  • I've already filled this out but your website happily deleted it for some reason when I clicked post . Can someone just please email me to help resolve my subscription issue. I'm sick to the back tee...
  • og6-4r215z_59
  • Newbie
  • 236 Views
  • 2 replies
  • 0 likes
  • 236 Views
  • 2 replies
  • 0 likes

How do I move two accounts from one Family Plan to another

My daughter has moved and is the admin of our Family Plan. My husband and I want to move our accounts to a new Family Plan. My daughter plans to keep her current Family Plan subscription. How do we move our two accounts without losing our playlists?

  • Newbie
  • My daughter has moved and is the admin of our Family Plan. My husband and I want to move our accounts to a new Family Plan. My daughter plans to keep her current Family Plan subscription. How do we m...
  • Maxim
  • Spotify Star
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Unfair Charging?

I just bought three months of premium for only $9.99. I just want to know how to see when that ends and when I start getting charged monthly. I saw somewhere it said I have "29 more days before I need to go online". Does that mean in 29 days I will b...

  • Newbie
  • I just bought three months of premium for only $9.99. I just want to know how to see when that ends and when I start getting charged monthly. I saw somewhere it said I have "29 more days before I nee...
  • jsannn
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Solved!! Keeping Premium account active

PlanPremiumCountry Canada but right now I an in Taiwan. DeviceLg g4Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi. I've had a free Premium account for the last two years through a promotion provided by my cell phone c...

  • Casual Listener
  •   Plan Premium Country  Canada but right now I an in Taiwan.  Device Lg g4 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nbs...
  • Pierreeoso
  • Casual Listener
  • 698 Views
  • 6 replies
  • 0 likes
  • 698 Views
  • 6 replies
  • 0 likes

Number of days in 3 months for $0.99 plan

I've recently purchased Premium under the $0.99 for 3 months deal. If I bought it May 27, would the plan expire August 27 of this year, or in 90 days?

  • Newbie
  • I've recently purchased Premium under the $0.99 for 3 months deal. If I bought it May 27, would the plan expire August 27 of this year, or in 90 days?  
  • Keanu_C
  • Community Legend
  • 465 Views
  • 1 replies
  • 0 likes
  • 465 Views
  • 1 replies
  • 0 likes

Adding an account to student premium

PlanStudent Premium Country USADeviceiPhone 7+Operating SystemiOS 11.3.1 My Question or Issue Is there a way I can add another profile to my student premium account? My sister, who's in high school, uses Spotify a lot. In an effort to lower our data ...

  • Casual Listener
  • Plan Student Premium  Country  USA Device iPhone 7+ Operating System iOS 11.3.1   My Question or Issue  Is there a way I can add another profile to my student premium ac...
  • Keanu_C
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

family premium

Planfamily premiumUS Devicewindows desktop, Samsung S7Operating Systemwin7, dont know which Android My Question or Issue I accepted invite to family premium, do I have to cancel my stand-alone subscription for the account I held prior to the invite. ...

  • Newbie
  • Plan family premium US   Device windows desktop, Samsung S7 Operating System win7, dont know which Android   My Question or Issue  I accepted invite to family premium, do I h...
  • Keanu_C
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Solved!! Subscription

PlanPremiumCountry USADeviceGalaxy S7 edgeOperating SystemAndroid My Question or Issue If I subscribe for 3 months for 0.99$ can I later, when 3 months period expire, cancel that and sign for student discount?

  • Casual Listener
  • Plan Premium Country  USA Device Galaxy S7 edge Operating System Android   My Question or Issue  If I subscribe for 3 months for 0.99$ can I later, when 3 months period expir...
  • imattolo
  • Community Legend
  • 622 Views
  • 1 replies
  • 0 likes
  • 622 Views
  • 1 replies
  • 0 likes

Payments for Premium for expats living/working in China

So firstly I love the Spotify platform, I reallt enjoyed the 7 days trial of the premium working in conjunction with my google home device.However i find it a little backward that I am unable to pay for premium from China? I am an expat from the UK w...

  • Newbie
  • So firstly I love the Spotify platform, I reallt enjoyed the 7 days trial of the premium working in conjunction with my google home device. However i find it a little backward that I am unable to pa...
  • hf-z9bioz_ir5
  • Newbie
  • 1622 Views
  • 3 replies
  • 9 likes
  • 1622 Views
  • 3 replies
  • 9 likes

help

PlanFree/Premium Country Philippines Device(iPhone 7) Operating System(iOS 10) My Question or Issue i cant subscribe but i have enough load for it.

  • Newbie
  • Plan Free/Premium   Country  Philippines   Device (iPhone 7)   Operating System (iOS 10)   My Question or Issue   i cant subscribe but i have enough load fo...
  • Loxer
  • Community Legend
  • 243 Views
  • 3 replies
  • 0 likes
  • 243 Views
  • 3 replies
  • 0 likes

I got confused and **bleep** up

I started a premium account in someone else's account without wanting, then I canceled the premium account and I was putting in my real account and lost the 3 months for 2 reais because it says that I already used this card and I canceled the premium...

  • Newbie
  • I started a premium account in someone else's account without wanting, then I canceled the premium account and I was putting in my real account and lost the 3 months for 2 reais because it says that ...
  • Maxim
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

benden 2 defa odeme alında ve hala free kullanıyorum

2 defa ödeme alındı ve hala hesabım free neden olduğunu sorabilirmiyim parami geri verin.

  • Visitor
  • 2 defa ödeme alındı ve hala hesabım free neden olduğunu sorabilirmiyim  parami geri verin.
  • t_cu1s-rhavpi
  • Casual Listener
  • 264 Views
  • 1 replies
  • 1 likes
  • 264 Views
  • 1 replies
  • 1 likes

Superuser Contribution can't buy premium

I made a new account and I wanted to buy pemium. I filed out everything and after i clicked the buy button it showed me that I already have premium or free trial but I can upgrade it to premium. I clicked to upgrade but it didn't work, it directed me...

  • Newbie
  • I made a new account and I wanted to buy pemium. I filed out everything and after i clicked the buy button it showed me that I already have premium or free trial but I can upgrade it to premium. I cl...
  • Zeitoune
  • Casual Listener
  • 333 Views
  • 2 replies
  • 0 likes
  • 333 Views
  • 2 replies
  • 0 likes

Credir Card Charge

My credit card is being charged with a description, but when I enter to my account it is free. Is there a way I can know wich account belongs the charge. Thanks

  • Newbie
  •   My credit card is being charged with a description, but when I enter to my account it is free.   Is there a way I can know wich account belongs the charge.   Thanks 
  • Luke
  • Spotify Star
  • 534 Views
  • 3 replies
  • 0 likes
  • 534 Views
  • 3 replies
  • 0 likes

99c for 3 months

Spotify Usernamezoe.leiberPlanfree premium trial 99c for 3monthsCountry Australia Deviceiphone 8/macbook air2 My Question or Issue I purchased the trial for 99c about four days ago now and my laptop and phone still haven’t gone through to premium. i ...

  • Newbie
  • Spotify Username zoe.leiber Plan free premium trial 99c for 3months Country  Australia  Device iphone 8/macbook air2   My Question or Issue  I purchased the trial for 99...
  • Luke
  • Spotify Star
  • 307 Views
  • 1 replies
  • 1 likes
  • 307 Views
  • 1 replies
  • 1 likes

Paid for premium but not working

PlanFree/PremiumCountry GBDevice(iPhone 7Operating System iOS 10 My Question or Issue Paid for premium but account still says free subscription and app tells me to upgrade. Have tried closing and logging out several times.

  • Visitor
  •   Plan Free/Premium Country  GB Device (iPhone 7 Operating System iOS 10   My Question or Issue  Paid for premium but account still says free subscription and app tells ...
  • Luke
  • Spotify Star
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

I need to update my payment for premium

PlanFree/PremiumCountry Device Operating System  My Question or Issue 

  • Casual Listener
  • Plan Free/Premium Country   Device   Operating System     My Question or Issue  
  • Luke
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Premium purchase wont go through

PlanFree/PremiumCountry DeviceLgg4Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device Lgg4 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • LlukKas
  • Composer
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes