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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4206 Views
  • 23 replies
  • 2 likes
  • 4206 Views
  • 23 replies
  • 2 likes

Solved!! Paid for the monthly subscription but I plan to switch to a Family Plan

If I've already paid for my monthly subscription & I have more than 20 days left, but I can now join a Family Package, will I get reimbursed for my payment for that month?

  • Casual Listener
  • If I've already paid for my monthly subscription & I have more than 20 days left, but I can now join a Family Package, will I get reimbursed for my payment for that month?
  • Maxim
  • Spotify Star
  • 233 Views
  • 3 replies
  • 0 likes
  • 233 Views
  • 3 replies
  • 0 likes

Being hacked

I was hacked by another person who changed my email, this has now been rectified however, I still cannot log in and my Spotify is saying subscription cancelled but I had a message from 25th March to say I had paid my premium bill as I pay through my ...

  • Newbie
  • I was hacked by another person who changed my email, this has now been rectified however, I still cannot log in and my Spotify is saying subscription cancelled but I had a message from 25th March to ...
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Payed accidentally

I forgot to turn off the sub and it just took 10 euros off my saldo an hour ago. Can i get my money back and cancel the sub?

  • Newbie
  • I forgot to turn off the sub and it just took 10 euros off my saldo an hour ago. Can i get my money back and cancel the sub?
  • Maxim
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Solved!! Upgrade to premium for a month without losing old subscription that is no longer available?

Hi Spotify,I'm on the old £5 a month rate that was only available for subscribers for the first few months when you started (I've been there from the beginning!) I'd like to upgrade to premium for a month but only if I'm able to downgrade back down t...

  • Newbie
  • Hi Spotify, I'm on the old £5 a month rate that was only available for subscribers for the first few months when you started (I've been there from the beginning!) I'd like to upgrade to premium for ...
  • Maxim
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Charged for something, 49 SEK. Bought a redeemable giftcard.

Since you dont have a support i can call ill just make this post. I would like a refund of the subscription i did not buy. You charged my creditcard for no apparent reason. Spotify 49 SEK. I dont know what it is.

  • Newbie
  • Since you dont have a support i can call ill just make this post.   I would like a refund of the subscription i did not buy. You charged my creditcard for no apparent reason. Spotify <remov...
  • Maxim
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

cancel premium subscription

Need to cancel subscription as my employment situation has suddenly gone down the pan and I need to cut all my outgoings to necessary things only

  • Newbie
  • Need to cancel subscription as my employment situation has suddenly gone down the pan and I need to cut all my outgoings to necessary things only
  • Maxim
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

My Discovery Weekly suddenly seems like someone else's music

Discover Weekly has been one of my favorite things about Spotify, but somehow in the last few weeks it's been populated with music that is of no interest to me. It seems like somehow it's being generated based on either someone else's play history, o...

  • Newbie
  • Discover Weekly has been one of my favorite things about Spotify, but somehow in the last few weeks it's been populated with music that is of no interest to me. It seems like somehow it's being gener...
  • Hubo
  • Community Legend
  • 134 Views
  • 1 replies
  • 1 likes
  • 134 Views
  • 1 replies
  • 1 likes

Gift cards

I bought a gift card for a friend. I put her email address and the date (24/03/2018) I received the confirmation of the purchase but she did not get the email. What should I do?

  • Casual Listener
  • I bought a gift card for a friend. I put her email address and the date (24/03/2018) I received the confirmation of the purchase but she did not get the email. What should I do?
  • Robert_W
  • Community Legend
  • 252 Views
  • 3 replies
  • 0 likes
  • 252 Views
  • 3 replies
  • 0 likes

Solved!! Payment method Student

Hello, I have a regular spotify account and wanted to change to a student account but for a student account i need a creditcard. But the problem is i dont own one. Is there a way to pay with IDEAL to get the student account? regards,kevin

  • Casual Listener
  • Hello,   I have a regular spotify account and wanted to change to a student account but for a student account i need a creditcard. But the problem is i dont own one. Is there a way to pay with...
  • Riaz010
  • Newbie
  • 237 Views
  • 3 replies
  • 0 likes
  • 237 Views
  • 3 replies
  • 0 likes

Spotify won’t recognize my payment

I just payed for Spotify Premium today (3/27/18) through my mobile provider and I got my receipt and everything but on it’s still free on the app. I’ve reinstalled Spotify, relogged in, all the suggested fixes and nothing works. First problem I’ve ev...

  • Visitor
  • I just payed for Spotify Premium today (3/27/18) through my mobile provider and I got my receipt and everything but on it’s still free on the app. I’ve reinstalled Spotify, relogged in, all the sugge...
  • user-removed
  • Not applicable
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Solved!! I cannot pay for a premium subscription invalid zip code

I live in romania and I'm trying to pay for a premium account but it's not accepting my zipcode. What can I do?

  • Casual Listener
  • I live in romania and I'm trying to pay for a premium account but it's not accepting my zipcode. What can I do?
  • kill3ru
  • Casual Listener
  • 457 Views
  • 2 replies
  • 0 likes
  • 457 Views
  • 2 replies
  • 0 likes

Premium Account now playing ads

My premium account has just started to play ads for vendors (OKC is the one I now hear the most) and other podcasts. I logged out of my account and logged back in, but the ads are still playing. Any help is appreciated, as I paid for an annual premiu...

  • Newbie
  • My premium account has just started to play ads for vendors (OKC is the one I now hear the most) and other podcasts.  I logged out of my account and logged back in, but the ads are still playing...
  • Luke
  • Spotify Star
  • 1828 Views
  • 1 replies
  • 0 likes
  • 1828 Views
  • 1 replies
  • 0 likes

Problema con pago Premium y dirección de correo electrónico.

Simplemente, el pago ha sido completado y fue realizado con Paypal, en teoría la cuenta se llama ''Rey'' y he de suponer que tiene el Premium, pero no logro iniciar sesión con el correo que usaba, total, que he puesto todos los correos que tengo para...

  • Casual Listener
  • Simplemente, el pago ha sido completado y fue realizado con Paypal, en teoría la cuenta se llama ''Rey'' y he de suponer que tiene el Premium, pero no logro iniciar sesión con el correo que usaba, to...
  • reylewis
  • Casual Listener
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't add relative to Family account

After many instances, I give up. I can't add mi wife into our family account. I send the invitation, she follow the link, but there's always the message "No fue posible sumarte a este Plan Familiar". I tried with other browser, cleaning cache, sendin...

Captura de pantalla 2018-02-22 a la(s) 22.23.18.png
  • Regular
  • After many instances, I give up. I can't add mi wife into our family account. I send the invitation, she follow the link, but there's always the message "No fue posible sumarte a este Plan Familiar"....
  • lahvxx
  • Newbie
  • 389 Views
  • 3 replies
  • 0 likes
  • 389 Views
  • 3 replies
  • 0 likes

Solved!! Student discount

When I first created my Spotify account i got the student account and i was only charged £4.99 but now without warning I'm being charged full price for premium and I am really not sure how to go about changing my account to student again. Everytime I...

  • Newbie
  • When I first created my Spotify account i got the student account and i was only charged £4.99 but now without warning I'm being charged full price for premium and I am really not sure how to go abou...
  • user-removed
  • Not applicable
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

60 days trial in Italy

Hello, i'd like to know until when the 60 days trial in Italy will be available. (under T&C it says "until published date" but the info is nowhere to be found). Thanks

  • Newbie
  • Hello, i'd like to know until when the 60 days trial in Italy will be available. (under T&C it says "until published date" but the info is nowhere to be found). Thanks
  • user-removed
  • Not applicable
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Payed and I'm not premium

I've received the confirmation from the credit card that I paid for the family plan, but Im not premium

  • Newbie
  • I've received the confirmation from the credit card that I paid for the family plan, but Im not premium
  • Jacquelinehowe
  • Composer
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Songs Library on Premium vs. Free Issue

My app changed completely yesterday when it ran out of premium and I cannot find my saved songs in the library, there is no button, only playlists. I used to have a songs library without premium, is this a new update? Or will getting premium again br...

  • Casual Listener
  • My app changed completely yesterday when it ran out of premium and I cannot find my saved songs in the library, there is no button, only playlists. I used to have a songs library without premium, is ...
  • Jacquelinehowe
  • Composer
  • 248 Views
  • 3 replies
  • 0 likes
  • 248 Views
  • 3 replies
  • 0 likes

Pagos

Alguien puede ayudar en espanol?

  • Newbie
  • Alguien puede ayudar en espanol?
  • osornios
  • Spotify Star
  • 201 Views
  • 2 replies
  • 0 likes
  • 201 Views
  • 2 replies
  • 0 likes

Solved!! Subscription question...

I purchased the free 3 months of listening on spotify for 99 cents in December. On my account, it says that it will renew on 4/26. Three months from December is March, and I was just wondering if I could listen up until April 26 without being charged...

  • Casual Listener
  • I purchased the free 3 months of listening on spotify for 99 cents in December. On my account, it says that it will renew on 4/26. Three months from December is March, and I was just wondering if I c...
  • brianawiggins21
  • Casual Listener
  • 280 Views
  • 2 replies
  • 0 likes
  • 280 Views
  • 2 replies
  • 0 likes