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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5402 Views
  • 23 replies
  • 2 likes
  • 5402 Views
  • 23 replies
  • 2 likes

Superuser Contribution Won't accept expiration month/date

Hi, I've got a new card, but Spotify won't accept my expiration month/date. Though it's the correct one. Whatever should I do?

  • Newbie
  • Hi, I've got a new card, but Spotify won't accept my expiration month/date. Though it's the correct one. Whatever should I do?
  • Alfredo
  • Roadie
  • 2056 Views
  • 6 replies
  • 0 likes
  • 2056 Views
  • 6 replies
  • 0 likes

Superuser Contribution Payment Issue - Charged but on free

Hi I was going to start Student Premium and had entered my card details, but then I decided not to continue with filling in my details and I checked by banking and was charged, but my premium is still on free? When I clicked continue after card detai...

  • Newbie
  • Hi I was going to start Student Premium and had entered my card details, but then I decided not to continue with filling in my details and I checked by banking and was charged, but my premium is stil...
  • Alfredo
  • Roadie
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Same credit card another account

I used to have two accounts, one was a free subscription and the other premium then I canceled the premium one and now I want my free subscription to be premium but when I have to pay my credit card, which was the same with I paid the canceled subscr...

  • Newbie
  • I used to have two accounts, one was a free subscription and the other premium then I canceled the premium one and now I want my free subscription to be premium but when I have to pay my credit card,...
  • Alfredo
  • Roadie
  • 526 Views
  • 1 replies
  • 0 likes
  • 526 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing billing country

I'm trying to change my country for spotify premium, but when I go to subscriptions and enter new payment details (as suggested here https://support.spotify.com/us/article/How-can-I-change-my-country-setting/) it just tells me I need to change my cou...

  • Casual Listener
  • I'm trying to change my country for spotify premium, but when I go to subscriptions and enter new payment details (as suggested here https://support.spotify.com/us/article/How-can-I-change-my-co...
  • Alfredo
  • Roadie
  • 261 Views
  • 3 replies
  • 0 likes
  • 261 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family premium data

I created my Spotify account with Fb, and my Facebook info is the same as the one in the premium family plan, but still can't get in Because they can't verificate that I live in the same house has everyone else. And when it ask me the info of the pla...

  • Newbie
  • I created my Spotify account with Fb, and my Facebook info is the same as the one in the premium family plan, but still can't get in Because they can't verificate that I live in the same house has ev...
  • Alfredo
  • Roadie
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Change Country

Hi, Have just moved back to Australia from singapore and am trying to change payment details to an Australian credit card. When I do that I get prompted to change location to Australia, and when I do that I have to re-enter the card details, but ever...

  • Casual Listener
  • Hi,   Have just moved back to Australia from singapore and am trying to change payment details to an Australian credit card. When I do that I get prompted to change location to Australia, and ...
  • Alfredo
  • Roadie
  • 162 Views
  • 2 replies
  • 0 likes
  • 162 Views
  • 2 replies
  • 0 likes

Superuser Contribution How the **bleep** do I find the support for Spotify??

Spotify has taken money both for my Family account, a new one, AND for my old Premium!!! I refuse to pay double. Where can I find an adress to the support??

  • Visitor
  • Spotify has taken money both for my Family account, a new one, AND for my old Premium!!! I refuse to pay double. Where can I find an adress to the support?? 
  • Alfredo
  • Roadie
  • 458 Views
  • 5 replies
  • 1 likes
  • 458 Views
  • 5 replies
  • 1 likes

Student Discount + Hulu

Hey guys. Whole mess going on. Bad headache. Bare with me. Hulu signed out on my TV.Went onto Hulu's site to see why. It was disconnected from Spotify.Went to Spotify's site. It says its connected to Hulu, despite Hulu claiming otherwise.Disconnect f...

  • Casual Listener
  • Hey guys. Whole mess going on. Bad headache. Bare with me.   Hulu signed out on my TV. Went onto Hulu's site to see why.   It was disconnected from Spotify. Went to Spotify's site. &...
  • Tanker475
  • Casual Listener
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution WON'T ACCEPT STUDENT FILES

Won't accept ANY of the student files I have so I can get the student rate. I've tried everything and they're not accepting it and it's in PDF format. I am a student at George Brown and nothing is working for me I'm almost ready to go back to apple m...

  • Casual Listener
  • Won't accept ANY of the student files I have so I can get the student rate. I've tried everything and they're not accepting it and it's in PDF format. I am a student at George Brown and nothing is wo...
  • SergioDavid
  • Roadie
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium 30 Day Trial

I signed up for the 30 day trail on the 28th of march and today it comes back telling me my free trial is done? Like I'm pretty sure i signed up for 30 days not 7.

  • Newbie
  • I signed up for the 30 day trail on the 28th of march and today it comes back telling me my free trial is done? Like I'm pretty sure i signed up for 30 days not 7. 
  • SergioDavid
  • Roadie
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Unable to change my credit card whilst being in another country

Hello,I moved from Argentina to Australia a month ago, and the card i used to pay Spotify with has expired. Now i'm trying to update my payment info with my new argentinian card (which is still on use), and the answer i get is always the same. "An er...

  • Regular
  • Hello, I moved from Argentina to Australia a month ago, and the card i used to pay Spotify with has expired. Now i'm trying to update my payment info with my new argentinian card (which is still on ...
  • Maxim
  • Spotify Star
  • 284 Views
  • 5 replies
  • 0 likes
  • 284 Views
  • 5 replies
  • 0 likes

Student Account

I submitted a Student Account but got Charged like a normal Premium Account. I Want the Money back ...

  • Newbie
  • I submitted a Student Account but got Charged like a normal Premium Account. I Want the Money back ...
  • GillianDelvigne
  • Composer
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

How Can I avail the Premium Trial 30 Day Membership ?

Hi Guys,I was in New Jersey till last month now I have come back to India, I used Spotify a lot the free version during my stay in the U.S So I am not logged out of my Spotify APP on my iDevices and it still lets me use it, in India. My question is w...

  • Gig Goer
  • Hi Guys, I was in New Jersey till last month now I have come back to India, I used Spotify a lot the free version during my stay in the U.S So I am not logged out of my Spotify APP on my iDevices ...
  • augustya
  • Gig Goer
  • 335 Views
  • 2 replies
  • 0 likes
  • 335 Views
  • 2 replies
  • 0 likes

How do I cancel my subscription?

How do I cancel my subscription when i don't have access to a computer. I tried looking in the app but couldn't cancel and was charged over draft at my bank. Please help.

  • Newbie
  •  How do I cancel my subscription when i don't have access to a computer. I tried looking in the app but couldn't cancel and was charged over draft at my bank. Please help. 
  • Maxim
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Paguei a conta no login errado

Eu estavatentando obter a minha conta premium para estudante, mas não me liguei que estava logado na conta do meu pai. como posso cancelar a assinatura e ativar em minha conta mesmo, no lugar da do meu pai?

  • Newbie
  • Eu estavatentando obter a minha conta premium para estudante, mas não me liguei que estava logado na conta do meu pai. como posso cancelar a assinatura e ativar em minha conta mesmo, no lug...
  • Bittencourt
  • Spotify Star
  • 1351 Views
  • 1 replies
  • 0 likes
  • 1351 Views
  • 1 replies
  • 0 likes

Why has my Premium account changed to basic by itself????

Hello!! I already pay for my Spotify Premium through my Vodafone entertainment package. Unfortunately, despite clicking through the relevant links, my Spotify on phone and laptop is the basic version - It just changed from Premium without notice. Bot...

  • Casual Listener
  • Hello!!   I already pay for my Spotify Premium through my Vodafone entertainment package.  Unfortunately, despite clicking through the relevant links, my Spotify on phone and laptop is ...
  • Robert_W
  • Community Legend
  • 354 Views
  • 3 replies
  • 0 likes
  • 354 Views
  • 3 replies
  • 0 likes

Double/Triple payments

Hello, I really need to speak to someone regarding payments to my account. i should only be paying for 2 Spotify accounts but i have had 10 payments taken from my bank account in 2018 - this should only be 6. i need this sorted asap - i have spoken t...

  • Newbie
  • Hello, I really need to speak to someone regarding payments to my account. i should only be paying for 2 Spotify accounts but i have had 10 payments taken from my bank account in 2018 - this should o...
  • user-removed
  • Not applicable
  • 1211 Views
  • 1 replies
  • 0 likes
  • 1211 Views
  • 1 replies
  • 0 likes

How to update payment info for PlayStation Spotify subscription?

I set up my Spotify subscription though my PlayStation 4 and I ha e auto renew on. I got a new credit card and I need to update my info so I can make the payment, but you can’t update that info on PlayStation nor on a smart phone. I don’t have access...

  • Newbie
  • I set up my Spotify subscription though my PlayStation 4 and I ha e auto renew on. I got a new credit card and I need to update my info so I can make the payment, but you can’t update that info on Pl...
  • user-removed
  • Not applicable
  • 1101 Views
  • 1 replies
  • 0 likes
  • 1101 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t update my payment

What to do? Every month I pay by mobile and now I have to pay again because my subscription is done, but there is no option for that. Been trying to update it for weeks. Help.

  • Newbie
  • What to do? Every month I pay by mobile and now I have to pay again because my subscription is done, but there is no option for that. Been trying to update it for weeks. Help. 😊
  • SergioDavid
  • Roadie
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes