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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8057 Views
  • 23 replies
  • 2 likes
  • 8057 Views
  • 23 replies
  • 2 likes

Superuser Contribution Problemas con Plan Familiar Premium

Hola alguien sabe cómo o con quien puedo contactar para el pago del plan familiar que me están cobrando 2 veces!!! Si es con el banco o es con spotify??

  • Newbie
  • Hola alguien sabe cómo o con quien puedo contactar para el pago del plan familiar que me están cobrando 2 veces!!! Si es con el banco o es con spotify??  
  • SergioDavid
  • Roadie
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution merging 2 account

My daughter has an account she pays monthly for, I just up graded to a family plan and want to let her be on that plat to save me money . is there a way to merge her acct to a new account with my family plan? she dosent want to lose her play list and...

  • Newbie
  • My daughter has an account she pays monthly for, I just up graded to a family plan and want to let her be on that plat to save me money . is there a way to merge her acct to a new account with my fam...
  • SergioDavid
  • Roadie
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu Resubscribe?

Hi,I signed up for the Spotify/Hulu trial option and it worked for one day.Now Hulu isn’t showing any content, the only thing it’s asking me if I want to “resubscribe”. My account shows that my Hulu trial is active. Many ideas? I’ve never previously ...

  • Visitor
  • Hi, I signed up for the Spotify/Hulu trial option and it worked for one day. Now Hulu isn’t showing any content, the only thing it’s asking me if I want to “resubscribe”. My account shows that my H...
  • SergioDavid
  • Roadie
  • 13001 Views
  • 1 replies
  • 0 likes
  • 13001 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment problem

My spotfy app at cellphone, after 7 days of free trial sends the mensage premium in pause.I have already tried to sign the premium, the payment is in my credit card and I can't use the spotfy or cancel the payment. How do I proced?I'm sorry for engli...

  • Newbie
  • My spotfy app at cellphone, after 7 days of free trial sends the mensage premium in pause. I have already tried to sign the premium, the  payment is in my credit card and I  can't use the ...
  • SergioDavid
  • Roadie
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution unable to activate postpaid plan premium subscription

Hi, I'm trying to activate the premium subscription included in my postpaid plan, but it keeps on telling me to activate later? i have already reached out to my subscriber and they told me to reach out to spotify for help. i've tried logging in and o...

  • Newbie
  • Hi,   I'm trying to activate the premium subscription included in my postpaid plan, but it keeps on telling me to activate later? i have already reached out to my subscriber and they told me t...
  • SergioDavid
  • Roadie
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double charging on family account

For some reason I don't know I've been charged twice for the family suscription. I think my account could be duplicated. How can I manage to solve this issue?

  • Newbie
  • For some reason I don't know I've been charged twice for the family suscription. I think my account could be duplicated. How can I manage to solve this issue?
  • SergioDavid
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution I paid for the 7 days Premium, and I got an email saying that I paid for the 3 Months Premium

I'm from the Philippines, and I paid P49 for the 7 days of Spotify Premium. I recieved an email about my reciept, but I also recieved another email saying that I purchased the P129 for 3 months of Spotify Premium when I didn't. What should I do??

  • Newbie
  • I'm from the Philippines, and I paid P49 for the 7 days of Spotify Premium. I recieved an email about my reciept, but I also recieved another email saying that I purchased the P129 for 3 months of Sp...
  • SergioDavid
  • Roadie
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Premium subscription cancelled?

I found out today that I didn't have a premium account anymore, while I didn't unsubscribe anything. How is this possible?

  • Visitor
  • I found out today that I didn't have a premium account anymore, while I didn't unsubscribe anything. How is this possible?
  • Tom
  • Community Legend
  • 244 Views
  • 3 replies
  • 0 likes
  • 244 Views
  • 3 replies
  • 0 likes

Solved!! Currently living in Argentina, but want to pay for family premium with an American card

Hey fellas, I wanted to ask if it's possible to pay for family premium with my card with my American account, so I can share with my wife and several friends (who also have American accounts), but while living in Argentina. My primary account is set ...

  • Casual Listener
  • Hey fellas, I wanted to ask if it's possible to pay for family premium with my card with my American account, so I can share with my wife and several friends (who also have American accounts), but wh...
  • Tom
  • Community Legend
  • 4546 Views
  • 2 replies
  • 0 likes
  • 4546 Views
  • 2 replies
  • 0 likes

Missing invoices 2017 - from premium to free

Dear Spotify, Sometime ago (I believe around february) I changed my account from a premium to a free subscription. I seem to still be paying for a premium account. When I check my invoices, I don't see any from 2016/2017/2018. Where are these missing...

  • Casual Listener
  • Dear Spotify,   Sometime ago (I believe around february) I changed my account from a premium to a free subscription. I seem to still be paying for a premium account. When I check my invoices, ...
  • Tom
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Premium

Ive just upgraded to Premium Family, but didnt realise that i needed to have filled in my address so that the family members can enjoy premium, I now have to cancel my account and ceate a new one with addresses filled so that my family member can als...

  • Newbie
  • Ive just upgraded to Premium Family, but didnt realise that i needed to have filled in my address so that the family members can enjoy premium, I now have to cancel my account and ceate a new one wit...
  • Tom
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

subscriptions

Hi; I have 4 invoices (4x99 SEK) that goes to my mastercard every month. I have changed to family membership instead. How do I get rid of all the links to my mastercard, where I can only see one attached invoice (99 SEK) to my account. Do each indivi...

  • Newbie
  • Hi;   I have 4 invoices (4x99 SEK) that goes to my mastercard every month. I have changed to family membership instead. How do I get rid of all the links to my mastercard, where I can only see...
  • Tom
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Solved!! Gift e-card

I live in the USA. Can I buy an Spotify e-gift card for someone who lives in Japan? Will they will be able to redeem it and use it in Japan? Please advise.

  • Roadie
  • I live in the USA. Can I buy an Spotify e-gift card for someone who lives in Japan? Will they will be able to redeem it and use it in Japan?   Please advise.
  • 2triky
  • Roadie
  • 331 Views
  • 2 replies
  • 0 likes
  • 331 Views
  • 2 replies
  • 0 likes

CAN I RECOVER MY FREE MUSIC ONCE I PAY FOR A SUBSCRIPTION

My trial period ended and my music is gone can I recover that once I pay for subscription???

  • Newbie
  • My trial period ended and my music is gone can I recover that once I pay for subscription???
  • Maxim
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Change country payments

Hi, I would lie to change my payments settings for Icelandic card from Czech card, but for change payments settings, I have to change country, but it's not working, I cant open offer of countries...Thank you

  • Newbie
  • Hi,  I would lie to change my payments settings for Icelandic card from Czech card, but for change payments settings, I have to change country, but it's not working, I cant open offer of countr...
  • Maxim
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Didn't finish paying but sill took money

I thought the student discount is going to apply to high schools too so I tried but didn't finish with the SheerID, when I cancelled the payment it still charged my money twice, and got no premium either way.

  • Newbie
  • I thought the student discount is going to apply to high schools too so I tried but didn't finish with the SheerID, when I cancelled the payment it still charged my money twice, and got no premium ei...
  • Maxim
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Premium Student

Hi ım buying spotify premium student but Im not university Im cancelled buying but my money is gone. pls how to fix ? Give me my money..

  • Newbie
  • Hi ım buying spotify premium student but Im not university Im cancelled buying but my money is gone. pls how to fix ? Give me my money.. 
  • Maxim
  • Spotify Star
  • 257 Views
  • 1 replies
  • 1 likes
  • 257 Views
  • 1 replies
  • 1 likes

I went for a free month trial and they still charged me the student price I’m losing a month free

I wanted the free month and put all my information, Spotify not only didn’t gave me the free month but instead they charged me the student price help

  • Casual Listener
  • I wanted the free month and put all my information, Spotify not only didn’t gave  me the free month but instead they charged me the student price help
  • Maxim
  • Spotify Star
  • 918 Views
  • 1 replies
  • 0 likes
  • Free
    month
    Premium
    Student
  • 918 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobra en dolares en vez de pesos argentinos

La publicidad muestra que cobra en pesos argentinos pero me vino en dólares! Que puedo hacer? Gracias

  • Newbie
  • La publicidad muestra que cobra en pesos argentinos pero me vino en dólares! Que puedo hacer? Gracias
  • delicia51
  • Newbie
  • 4294 Views
  • 2 replies
  • 3 likes
  • 4294 Views
  • 2 replies
  • 3 likes

Can you pay the student price with a direct bank account number?

I recently had my card stolen and have not been able to pay the subscription. I found out that I can not use PayPal for my student subscription nor is their a support number that I can contact. If there is any other way to pay my bill than using a ca...

  • Newbie
  • I recently had my card stolen and have not been able to pay the subscription. I found out that I can not use PayPal for my student subscription nor is their a support number that I can contact. If th...
  • Keanu_C
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes