Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
3 weeks ago
31cbjsu37dejcx2thbty
Visitor
184445 Views
116 replies
12 likes

184445 Views
116 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
3 weeks ago
TiBlack
Newbie
20963 Views
28 replies
4 likes

20963 Views
28 replies
4 likes

This is absolutely disgusting

Spotify. wth. I just want to listen to one of the best somgs ever “cant take my eyes off you” by Frankie Valli and the Four Seasons. Why did you guys take it off? The albums still there... Its also been taken off of that love song playlist. Now I jus...

Kuyper123
Newbie
Spotify. wth. I just want to listen to one of the best somgs ever “cant take my eyes off you” by Frankie Valli and the Four Seasons. Why did you guys take it off? The albums still there... Its also b...
2018-05-14 5:11:40 PM
2018-06-12 12:06:05 AM
cjblüez
Casual Listener
786 Views
2 replies
1 likes

786 Views
2 replies
1 likes

Superuser Contribution Upgrading to premium

Hello, I’m trying to upgrade my account to premium on my iPhone 7, but after doing everything right and paying with PayPal yesterday evening I had no change, i’ve Already tried to exit and back in my account

-_f5furn0wt2
Newbie
Hello, I’m trying to upgrade my account to premium on my iPhone 7, but after doing everything right and paying with PayPal yesterday evening I had no change, i’ve Already tried to exit and back in my...
2018-06-11 11:41:21 AM
2018-06-12 9:04:02 PM
user-removed
Not applicable
628 Views
1 replies
0 likes

628 Views
1 replies
0 likes

Spotify Premium Service 10 Euro Karte code zerkratzt

Beim aufrubbeln des PIN´s meiner Spotify 10 Euro Karte ist der PIN unerkennbar geworden.Kassenzettel und Seriennummer sind vorhanden.

Ostk1
Casual Listener
Beim aufrubbeln des PIN´s meiner Spotify 10 Euro Karte ist der PIN unerkennbar geworden. Kassenzettel und Seriennummer sind vorhanden.
2018-06-12 6:13:17 PM
2018-06-12 8:57:09 PM
Ostk1
Casual Listener
1430 Views
2 replies
1 likes

1430 Views
2 replies
1 likes

Superuser Contribution Being charged and cannot cancel subscription

I need to cancel, but Spotify's online system won't let me because it is treating me as a "free" user, so I cannot make Spotify stop charging me for premium, which I didn't even realize I had and was being charged for until recently when my husband a...

8-e6mc9_z2c1k
Newbie
I need to cancel, but Spotify's online system won't let me because it is treating me as a "free" user, so I cannot make Spotify stop charging me for premium, which I didn't even realize I had...
2018-06-11 9:54:44 PM
2018-06-12 7:26:53 PM
user-removed
Not applicable
1141 Views
1 replies
0 likes
cannot cancel
charged for premium and not getting it
charged for services not rendered

1141 Views
1 replies
0 likes

Superuser Contribution Can not change payment details

PlanPremiumCountry USADeviceiPhone XOperating SystemiOS 11 My Question or IssueI can not change my payment details on my Mac. I am using Chrome.

nvb_-xl47em2s
Newbie
Plan Premium Country USA Device iPhone X Operating System iOS 11 My Question or Issue I can not change my payment details on my Mac. I am using Chrome.
2018-06-12 5:31:20 AM
2018-06-12 6:47:06 PM
user-removed
Not applicable
504 Views
1 replies
1 likes

504 Views
1 replies
1 likes

Solved!! Upgrade form a prepaid account

PlanPremiumCountry CanadaDeviceSamsung Galaxy 8+Operating SystemAndroid My Question or Issue I received Spotify premium for a year from my kids and now I want to upgrade the family plan. How do I pay the difference from now until their prepaid plan t...

jimmer5
Casual Listener
Plan Premium Country Canada Device Samsung Galaxy 8+ Operating System Android My Question or Issue I received Spotify premium for a year from my kids and now I want to ...
2018-06-11 8:59:52 PM
2018-06-12 3:54:22 PM
jimmer5
Casual Listener
578 Views
2 replies
0 likes

578 Views
2 replies
0 likes

Solved!! How many devices on Spotify Premium for family?

Newbie on this forum - How many devices can you use on the Premium for family package. Is it 3 devices per person?

NUFC
Casual Listener
Newbie on this forum - How many devices can you use on the Premium for family package. Is it 3 devices per person?
2018-06-12 12:19:29 PM
2018-06-12 2:41:32 PM
NUFC
Casual Listener
14553 Views
2 replies
0 likes

14553 Views
2 replies
0 likes

Paypal Germany

PlanFreeCountryGermany Operating System(Windows 10) My Question or Issue Hi, I wanted to test the 3 month 0,99 € supscription. After beiing redirected to paypal and logged in, I was forced to register a bank acoount. This is not possible. You get an ...

GregOasis
Newbie
Plan Free Country Germany Operating System (Windows 10) My Question or Issue Hi, I wanted to test the 3 month 0,99 € supscription. After beiing redirected to pay...
2018-06-11 7:11:48 PM
2018-06-12 2:12:28 PM
Maxim
Spotify Star
392 Views
1 replies
0 likes

392 Views
1 replies
0 likes

7 day free trial

I just got Spotify and can't get the 7 day free trial that was advertised

user-removed
Visitor
I just got Spotify and can't get the 7 day free trial that was advertised
2018-06-12 4:38:05 AM
2018-06-12 2:10:58 PM
Maxim
Spotify Star
281 Views
1 replies
0 likes

281 Views
1 replies
0 likes

Have been charged twice for premium service

I have been charged twice in the last two months for my premium service. How do I apply for a refund?PlanPremiumCountry UKDevicePCOperating SystemWindows 10 My Question or Issue I have been charged twice in the last two months for my premium service....

-o81rym30_c6
Casual Listener
I have been charged twice in the last two months for my premium service. How do I apply for a refund? Plan Premium Country UK Device PC Operating System Windows 10 My Question ...
2018-06-07 5:23:54 PM
2018-06-12 2:06:31 PM
Maxim
Spotify Star
505 Views
5 replies
0 likes

505 Views
5 replies
0 likes

Student Verification not working USA

PlanPremiumCountryUSA My Question or IssueWhen I try to change my account from Premium to the Student Discount + Hulu subscription it keeps saying that it can't verify that I am a student- which I am.

racheldemian1
Newbie
Plan Premium Country USA My Question or Issue When I try to change my account from Premium to the Student Discount + Hulu subscription it keeps saying that it can't verify ...
2018-06-11 4:38:00 AM
2018-06-12 5:56:04 AM
Keanu_C
Community Legend
1000 Views
1 replies
0 likes

1000 Views
1 replies
0 likes

Student Discount Issue

PlanPremiumCountryUSA DeviceSamsung Galaxy 8 My Question or IssueI was using the student discount for the last year. I had expected the rate of $4.99 to be maintained after I had renewed my subscription. However, I was charged $10.65, which is reflec...

rahoolramesh
Newbie
Plan Premium Country USA Device Samsung Galaxy 8 My Question or Issue I was using the student discount for the last year. I had expected the rate of $4.99 to be maintai...
2018-06-11 6:10:02 PM
2018-06-12 5:54:34 AM
Keanu_C
Community Legend
350 Views
1 replies
0 likes

350 Views
1 replies
0 likes

Superuser Contribution Re: Subscription canceled automaticly and can't sub

I have the same problem, but instead I had a regular family premium account and it was being paid with Paypal's "recurring payments". With the last billing I received the same message and now it seems I am only able to pay with a creditcard.Is this a...

myb167
Newbie
I have the same problem, but instead I had a regular family premium account and it was being paid with Paypal's "recurring payments". With the last billing I received the same message and now i...
2018-05-29 10:21:01 AM
2018-06-11 5:41:01 PM
Chris
Spotify
275 Views
1 replies
0 likes

275 Views
1 replies
0 likes

Solved!! Payment not correct (Premium for students)

Good Morning.I have the Premium for Students subscription.I payed the amount of 4,99 euros several months but this month Spotify charged me 9,99 euros instead of 4,99 euros (I am still a student).I want a refund for the difference paid. I cannot affo...

Bl4k3
Casual Listener
Good Morning. I have the Premium for Students subscription. I payed the amount of 4,99 euros several months but this month Spotify charged me 9,99 euros instead of 4,99 euros (I am still a student)...
2018-06-09 12:34:24 PM
2018-06-11 5:03:16 PM
kj_furrowedbrow
Regular
611 Views
3 replies
0 likes

611 Views
3 replies
0 likes

Adding student discount to existing premium account

PlanPremiumCountry Device(iPhoneOperating System(iOS My Question or Issue I'm wanting to add my nus extra card details to an existing premium account.Following this link: https://www.spotify.com/uk/student/nus/ the only option seems to be doing so th...

t08t9-d_k1i7
Newbie
Plan Premium Country Device (iPhone Operating System (iOS My Question or Issue I'm wanting to add my nus extra card details to an existing premium account. Following ...
2018-06-04 3:17:28 PM
2018-06-11 1:59:09 PM
Maxim
Spotify Star
432 Views
2 replies
0 likes

432 Views
2 replies
0 likes

Paying with PaySafeCard from another country

Country RomaniaMy Question or IssueSo I have been trying to pay with my PaySafeCard account and I couldn't finish the transaction because my account is registered in Romania but I'm trying to pay through the bulgarian PaySafeCard because in Romania t...

AndreiBad
Casual Listener
Country Romania My Question or Issue So I have been trying to pay with my PaySafeCard account and I couldn't finish the transaction because my account is registered in Romania but I'...
2018-06-11 12:05:09 PM
2018-06-11 12:44:03 PM
Maxim
Spotify Star
9654 Views
3 replies
0 likes

9654 Views
3 replies
0 likes

Payment issue

PlanFamily PlanCountry Device(Xperia Z5 Compact, Lenovo e470)Operating System(Android Oreo, Windows 10) My Question or Issue ı Have a family plan. I can not pay my credit card. My card is open for payment via internet and mail. Spotify does not accep...

emresener
Newbie
Plan Family Plan Country Device (Xperia Z5 Compact, Lenovo e470) Operating System (Android Oreo, Windows 10) My Question or Issue ı Have a family plan. I ca...
2018-06-10 1:11:51 AM
2018-06-11 10:50:52 AM
bdad_q6-zpto5
Newbie
408 Views
2 replies
0 likes

408 Views
2 replies
0 likes

I have Paid but No premium

I wrote my card information twice for premium, and it cost 2 times, but not premium.

6dr5c0_5q-ob6
Newbie
I wrote my card information twice for premium, and it cost 2 times, but not premium. <removed sensitive information>
2018-06-10 12:06:55 AM
2018-06-11 8:26:05 AM
user-removed
Not applicable
315 Views
2 replies
0 likes

315 Views
2 replies
0 likes

Premium problem

PlanFree/PremiumCountry CanadaDevice(iPhone 6Operating System(iOS 10My Question or Issue I would like to have the premium special for 0.99$ for 3 month but i can’t because they say its not for people who live in Quebec but i live in new brunswick sin...

o_i27h-iegkia
Newbie
Plan Free/Premium Country Canada Device (iPhone 6 Operating System (iOS 10 My Question or Issue I would like to have the premium special for 0.99$ for 3 month but i can’t because...
2018-06-10 6:24:42 PM
2018-06-11 6:58:53 AM
Luke
Spotify Star
266 Views
1 replies
0 likes

266 Views
1 replies
0 likes

Fiz o pagamento pelo cartão e nao recebi o premium

recebi a confirmação no app do cartão mas não recebi meu premium!

g1mc-z4h_fhjs
Newbie
recebi a confirmação no app do cartão mas não recebi meu premium!
2018-06-10 3:35:51 AM
2018-06-11 1:27:53 AM
Bittencourt
Spotify Star
257 Views
1 replies
0 likes

257 Views
1 replies
0 likes

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