Help Wizard

Step 1


Same credit card another account

Same credit card another account

I used to have two accounts, one was a free subscription and the other premium then I canceled the premium one and now I want my free subscription to be premium but when I have to pay my credit card, which was the same with I paid the canceled subscription, isn't accepted.


1 Reply

Hey @dahianadavalos2, welcome to the community!


Let's make sure your card meets the requirements on the picture attached to this post. You might need to contact your bank to make sure it does.


If you're sure it meets all the requirements, try clearing your browser's cache and cookies or using an incognito window to get Premium.


Let me know how it goes.

“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

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