Help Wizard

Step 1


Premium Subscription Error, Payment Method and Country incorrect.

Premium Subscription Error, Payment Method and Country incorrect.






 Samsung Galaxy 9, Macbook pro, Dell Laptop 

Operating System

iOS 10, Android Oreo, Windows 10


My Question or Issue

I have just moved to Italy from USA, and am trying to subscribe for Spotify premium. When I enter all my info it gives me an error saying the country and payment method does not match. I have been attempting to use my one and only debit card with no joy. If I'm reading the help guide right, I am to subscribe with Italy being the country and a payment method obtained from Italy? I can not use my debit card? I have no currency from out here, just my debit which I've used abroad on many occasions, even at local businesses out here. Is there a way around this issue? I've also tried changing my country but it only has a few countries available to choose from and USA is not one of them. Any help would be greatly appreciated.

1 Reply

Hey @Pittypit sorry for the late responce,


Try redoing your payment, on a different device/internet connection. You can do that on the Spotify subscription page.


I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at our Spotify Answers board.

Hope this helps!

Jack 🙂

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