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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15346 Views
  • 27 replies
  • 3 likes
  • 15346 Views
  • 27 replies
  • 3 likes

poor recommendation algorithm

No offense. But I have to say that 'discover weekly' sucks, now half of them are from the musicians I've followed?? I thought it was a "discover", supposed to discover new things, not a "recap".Same as the daily mix. Plz hire some good algorithm engi...

  • Casual Listener
  • No offense.   But I have to say that 'discover weekly' sucks, now half of them are from the musicians I've followed??  I thought it was a "discover", supposed to discover new things...
  • ggemeny
  • Casual Listener
  • 1168 Views
  • 2 replies
  • 2 likes
  • 1168 Views
  • 2 replies
  • 2 likes

Solved!! upgrade plan

PlanFree/PremiumCountry DevicOperating System My Question or IssueI currently have the premium subscription. I forgot to get the plan that include hulu. If i changed plans would i have to re pay full price or just 2.99 since the premium is 9.99

  • Newbie
  • Plan Free/Premium Country   Devic Operating System   My Question or Issue I currently have the premium subscription. I forgot to get the plan that include hulu. If i changed plans w...
  • Brunelicia
  • Community Legend
  • 828 Views
  • 1 replies
  • 0 likes
  • 828 Views
  • 1 replies
  • 0 likes

What happened to my subscription?

Country Sweden Me and my gf have premium family, never been any problems. Today were both back to free and spotify wants us to go premium even though we paid our bill just a couple of days ago. Just dont get it!Some help please.

  • Regular
  •   Country  Sweden     Me and my gf have premium family, never been any problems. Today were  both back to free and spotify wants us to go premium even&nbs...
  • Bittencourt
  • Spotify Star
  • 2009 Views
  • 5 replies
  • 0 likes
  • 2009 Views
  • 5 replies
  • 0 likes

Spotify Totalmente bugado

É o seguinte, já faz um bom tempo que uso o Spotify no PC e já me acostumei, não consigo usar outro player, mas o problema é um: As músicas não tocam. Do nada o Spotify não tocava algumas músicas (**bleep** da Iggy Azalea, Black Widow da Rita Ora, Ha...

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  • Casual Listener
  • É o seguinte, já faz um bom tempo que uso o Spotify no PC e já me acostumei, não consigo usar outro player, mas o problema é um: As músicas não tocam.   Do nada o Spotify não tocava algumas mú...
  • Bittencourt
  • Spotify Star
  • 979 Views
  • 4 replies
  • 0 likes
  • 979 Views
  • 4 replies
  • 0 likes

Can't locate the charged account

PlanFreeCountry USADevice Operating System My Question or Issue My account says I'm free but I've been charged 9.99 for many months. I've tried all suggestions to locate the charged account, including third party.

  • Newbie
  • Plan Free Country  USA Device   Operating System     My Question or Issue  My account says I'm free but I've been charged 9.99 for many months.  I've tried all...
  • Brunelicia
  • Community Legend
  • 503 Views
  • 1 replies
  • 1 likes
  • 503 Views
  • 1 replies
  • 1 likes

Solved!! I paid for the 60 days free premium

I suscribed for the free premium from my phone, I saw I had to verify some payment method in case I forget to cancel and realized that there was a charge of 9,99€ what I supposed that was to confirm that I had money, but it wasn't like I though, I wa...

  • Casual Listener
  •   I suscribed for the free premium from my phone, I saw I had to verify some payment method in case I forget to cancel and realized that there was a charge of 9,99€ what I supposed that was to ...
  • Billy-J
  • Spotify Star
  • 808 Views
  • 7 replies
  • 0 likes
  • 808 Views
  • 7 replies
  • 0 likes

Please add yearly subscription!

PlanPremiumCountry GermanyDeviceWindows, Android, FireTV My Question or IssueThere is only automatic monthly payment, PLEASE add automatic annual payment, THANK YOU!

  • Casual Listener
  • Plan Premium Country  Germany Device Windows, Android, FireTV   My Question or Issue There is only automatic monthly payment, PLEASE add automatic annual payment, THANK YOU!  ...
  • Billy-J
  • Spotify Star
  • 712 Views
  • 5 replies
  • 0 likes
  • 712 Views
  • 5 replies
  • 0 likes

Solved!! Son cant submit details for family premium

Hi, I have sent my son an invite for my premium for family account. He has set up a profile, we have tried doing it through incognito windows, tried on his phone etc etc and it still doesn't allow us to submit his name and address to accept the invit...

  • Regular
  • Hi, I have sent my son an invite for my premium for family account. He has set up a profile, we have tried doing it through incognito windows, tried on his phone etc etc and it still doesn't allow us...
  • NZWally
  • Regular
  • 1138 Views
  • 9 replies
  • 0 likes
  • 1138 Views
  • 9 replies
  • 0 likes

this is no give me back money

(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i want my mony back 5$

  • Newbie
  •   (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  i want my mony back 5$
  • A_Musicophile
  • Community Legend
  • 1428 Views
  • 1 replies
  • 0 likes
  • 1428 Views
  • 1 replies
  • 0 likes

Solved!! Gift card Hong Kong

Hi, I dont have a credit card and I what to upgrade to Premium. I went to Fortress, 7 Eleven and notice that gift card for 12 months Premium is for 576HKD but on your homepage it says 696HKD for 12 months.Do I get 12 months with the gift card? Steven...

  • Casual Listener
  • Hi, I dont have a credit card and I what to upgrade to Premium. I went to Fortress, 7 Eleven and notice that gift card for 12 months Premium is for 576HKD but on your homepage it says 696HKD for 12 m...
  • Steven80
  • Casual Listener
  • 4190 Views
  • 2 replies
  • 0 likes
  • Gift Card
  • 4190 Views
  • 2 replies
  • 0 likes

Subscribed, but not getting Premium?

PlanPremierPays FranceDispositifSamsungSystème opérateur Android Ma question ou problème Bonjour,Je viens vers vous avec un problème avec Spotify.Ma femme a pris un compte Spotify famille, tous les membres de la famille n'ont plus accès à l'abonnemen...

  • Newbie
  • Plan Premier Pays  France Dispositif Samsung Système opérateur  Android   Ma question ou problème  Bonjour, Je viens vers vous avec un problème avec Spotify. Ma femme ...
  • OneByBoo
  • Roadie
  • 1068 Views
  • 1 replies
  • 0 likes
  • 1068 Views
  • 1 replies
  • 0 likes

Tentei os 30 dias grátis e fui cobrada no mesmo dia duas vezes

PlanFreeCountry BrazilDeviceIphone 5Operating SystemiOS 10 My Question or IssueOlá, coloquei os dados do meu cartao para obter os 30 dias gratis e depois de aceitar tudo apareceu uma mensagem ''Voce já obteve esse recurso de 30 dias gratis'' pois est...

  • Newbie
  • Plan Free Country  Brazil Device Iphone 5 Operating System iOS 10   My Question or Issue Olá, coloquei os dados do meu cartao para obter os 30 dias gratis e depois de aceitar tudo...
  • Bittencourt
  • Spotify Star
  • 585 Views
  • 1 replies
  • 0 likes
  • 585 Views
  • 1 replies
  • 0 likes

Giftcard disabled student discount

PlanPremium as of now (but I typically have the student discount for premium ) CountryUSA My Question or Issue I recieved a giftcard from someone and applied it to my account, not knowing that it wouldn't be applied to my current student discount pla...

  • Casual Listener
  •   Plan Premium as of now (but I typically have the student discount for premium )  Country USA  My Question or Issue  I recieved a giftcard from someone and applied it to my...
  • Billy-J
  • Spotify Star
  • 951 Views
  • 1 replies
  • 0 likes
  • 951 Views
  • 1 replies
  • 0 likes

Superuser Contribution Increased price

PlanPremiumCountry CanadaDevice Samsung Galaxy 7Operating System My Question or Issue Last month my payment was 9.99, however after getting a new card and getting a failed payment attempt I had to change to a family account for 5$ more after updating...

  • Newbie
  • Plan Premium Country  Canada Device  Samsung Galaxy 7 Operating System   My Question or Issue  Last month my payment was 9.99, however after getting a new card and gettin...
  • Katerina
  • Spotify Legend
  • 446 Views
  • 2 replies
  • 0 likes
  • 446 Views
  • 2 replies
  • 0 likes

Valentine's day 60 days trial offer issue

Hello, I got an email from Spotify about 60 days trial offer for Valentines Day. When I entered my subscription information and opted for 60 days trial, it changed to 30days trial instead of 60 days. I tried the entire process again but somehow at th...

  • Casual Listener
  •   Hello, I got an email from Spotify about 60 days trial offer for Valentines Day. When I entered my subscription information and opted for 60 days trial, it changed to 30days trial instead of ...
  • Katerina
  • Spotify Legend
  • 983 Views
  • 7 replies
  • 1 likes
  • 983 Views
  • 7 replies
  • 1 likes

Going to go insane.

Been trying to cancel my Spotify for months bit my bank refuse to stop payments. I do not know my login info (not the one I'm using I created this to post here) or my email I am however logged into the app on the account i wish to cancel, there is no...

  • Visitor
  • Been trying to cancel my Spotify for months bit my bank refuse to stop payments. I do not know my login info (not the one I'm using I created this to post here) or my email I am however logged into t...
  • Loxer
  • Community Legend
  • 491 Views
  • 1 replies
  • 0 likes
  • 491 Views
  • 1 replies
  • 0 likes

Lost Student discount without reason

Recently I lost my Student discount with no reason or notification.During October and November, I had the discount. But after that between December and February, my account returned itself to a basic prenium account without discount. I didn't receiv ...

  • Casual Listener
  • Recently I lost my Student discount with no reason or notification. During October and November, I had the discount. But after that between December and February, my account returned itself to a bas...
  • Brunelicia
  • Community Legend
  • 507 Views
  • 3 replies
  • 1 likes
  • 507 Views
  • 3 replies
  • 1 likes

Superuser Contribution Double subscription to Family plan

PlanFamilyCountry SpainDevice(iPhone 6, Iphone 7, Sansung Galaxy S6)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy family and I subscribed to the Family plan (paid in full for a year) back in December, in exchange for ...

  • Newbie
  •   Plan Family Country  Spain Device (iPhone 6,  Iphone 7, Sansung Galaxy S6) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My fam...
  • Jemi
  • Spotify Legend
  • 653 Views
  • 3 replies
  • 0 likes
  • 653 Views
  • 3 replies
  • 0 likes