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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6022 Views
  • 23 replies
  • 2 likes
  • 6022 Views
  • 23 replies
  • 2 likes

Superuser Contribution Studen Plan: Issue with Hulu

Hello, So I got the student plan with Hulu and Showtime. I registered a new Hulu account through Spotify, but I never recieved an actiation email on the Hulu account. When I contacted Hulu, they said the account was cancelled and hence why I couldn't...

  • Newbie
  • Hello,  So I got the student plan with Hulu and Showtime. I registered a new Hulu account through Spotify, but I never recieved an actiation email on the Hulu account. When I contacted Hulu, ...
  • Guido
  • Spotify Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Solved!! Getting ads even though I am paying

PlanUnlimitedCountry DenmarkDeviceWebOperating SystemWindows 10 My Question or Issue Why do I suddenly start to get ads while listingen to Spotify every now and then even though I am paying for Spotify?

  • Casual Listener
  • Plan Unlimited Country  Denmark Device Web Operating System Windows 10   My Question or Issue  Why do I suddenly start to get ads while listingen to Spotify every now and the...
  • haola
  • Casual Listener
  • 1706 Views
  • 7 replies
  • 0 likes
  • 1706 Views
  • 7 replies
  • 0 likes

Student but dont get discount?

Hello My student discount ran out last month, and i payed for normal premium.Again this month i payed fuld price even though i Am valid as student? -How do i get refund and paying for a student in the future? best regards

  • Casual Listener
  • Hello    My student discount ran out last month, and i payed for normal premium. Again this month i payed fuld price even though i Am valid as student?  -How do i get refund and pa...
  • HenrikGudmand
  • Casual Listener
  • 429 Views
  • 2 replies
  • 0 likes
  • 429 Views
  • 2 replies
  • 0 likes

Bought, activated in shop card, but the code is not valid.

PlanPremiumCountry PolandDevice My Question or Issue I've bought the subscribtion code in supermarket, that wasn't scrathed until buying and going back home. The subscription code was on recipt and activated. While I tried to reedem it on webpage, it...

  • Casual Listener
  • Plan Premium Country  Poland Device   My Question or Issue  I've bought the subscribtion code in supermarket, that wasn't scrathed until buying and going back home. The subscrip...
  • XDgierman
  • Casual Listener
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

family plan - South Africa

Hi, I live in South Africa and am looking at the family plan but can't seem to find the price anywhere. Can anyone help please?

  • Newbie
  •    Hi, I live in South Africa and am looking at the family plan but can't seem to find the price anywhere. Can anyone help please?
  • Nic_za
  • Newbie
  • 3554 Views
  • 2 replies
  • 5 likes
  • 3554 Views
  • 2 replies
  • 5 likes

Superuser Contribution PAGO DE SUSCRIPCION PREMIUM

PlanFree/PremiumCountry BOLIVIAOperating System(Android Oreo, Windows 10 My Question or Issue No puedo Pagar el Plan Familiar Spotify. He cancelado mi suscripcion debido a que No podía pagar ni con tarteja de crédito ni mediante Paypal y ahora que he...

  • Newbie
  • Plan Free/Premium Country  BOLIVIA Operating System (Android Oreo, Windows 10   My Question or Issue   No puedo Pagar el Plan Familiar Spotify. He cancelado mi suscripcio...
  • Peter
  • Spotify Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution Zelf geld overgemaakt

Ik heb nu zelf geld overgemaakt naar spotify maar nog steeds geen toegang tot me premium account..hoe kan dit?

  • Newbie
  • Ik heb nu zelf geld overgemaakt naar spotify maar nog steeds geen toegang tot me premium account..hoe kan dit?
  • Melody
  • Spotify
  • 741 Views
  • 2 replies
  • 0 likes
  • 741 Views
  • 2 replies
  • 0 likes

Superuser Contribution Paid but sent message by Spotify unpaid

I paid my Spotify by direct debit but Spotify sent me a message that was unpaid my subscription. I have deducted in my bank account and I still get the message I love my playlist and I will be sad if something happens. I do not find online support so...

  • Newbie
  • I paid my Spotify by direct debit but Spotify sent me a message that was unpaid my subscription. I have deducted in my bank account and I still get the message I love my playlist and I will be sad if...
  • Jemi
  • Spotify Legend
  • 614 Views
  • 3 replies
  • 0 likes
  • 614 Views
  • 3 replies
  • 0 likes

Superuser Contribution Charged for premium even though i renewed student discount last month

PlanPremium for StudentsCountry CanadaDeviceSamsung Galaxy S4Operating SystemWindows 10 My Question or Issue I extended my student discount and got a confirmation page in mid September however, I was charged the regular premium price and had to recon...

  • Newbie
  • Plan Premium for Students Country  Canada Device Samsung Galaxy S4 Operating System Windows 10  My Question or Issue  I extended my student discount and got a confirmation pag...
  • Melody
  • Spotify
  • 297 Views
  • 2 replies
  • 0 likes
  • 297 Views
  • 2 replies
  • 0 likes

Premium

Plan Premium(Student)Country Canada DeviceHuawei P20Operating SystemAndroid My Question or Issue I paid for the student premium discount yesterday , the 0.99$ for 3 months and I am not getting full benefits as it was listed when i bought the premiun ...

  • Newbie
  • Plan  Premium(Student) Country  Canada   Device Huawei P20 Operating System Android   My Question or Issue   I paid for the student premium discount yesterday , t...
  • Billy-J
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Have Spotify Unlimited, need to update payment info

PlanUnlimitedCountry NorwayDevicePCOperating SystemLinux My Question or Issue Greetings. Due to some reason (card expired?) my account stopped working. So me click Subscription in my profile, then Update payment. Spotify then says: Your plan: Premium...

  • Casual Listener
  •   Plan Unlimited Country  Norway Device PC Operating System Linux   My Question or Issue  Greetings. Due to some reason (card expired?) my account stopped working. So m...
  • Billy-J
  • Spotify Star
  • 223 Views
  • 3 replies
  • 0 likes
  • 223 Views
  • 3 replies
  • 0 likes

Cancel my free premium trial

HiI would like to change my free premium trial to be able to change my country and join my familly premium account.Could you please help me?BestVictoria

  • Newbie
  • Hi I would like to change my free premium trial to be able to change my country and join my familly premium account. Could you please help me? Best Victoria
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Being charged after ive cancelled

Hi there. A few months back i noticed I was being charged for premium as well as my family account. I have since cancelled because of this and I am now still being charged £9.99. My account said I have know active subscription. So can someone please ...

  • Casual Listener
  • Hi there. A few months back i noticed I was being charged for premium as well as my family account. I have since cancelled because of this and I am now still being charged £9.99. My account said I ha...
  • Jose_M
  • Spotify Star
  • 249 Views
  • 3 replies
  • 1 likes
  • 249 Views
  • 3 replies
  • 1 likes

Spotify charged me 6x my premium monthly pass!!!!!!

Hi - You charged me 6x the monthly fee!!! Please refund me asap!Plan: PremiumCountry: PortugalDevice: iPhone 7plus and 5SOperating System: iOS 10My Question or Issue: Hi - You charged me 6x the monthly fee!!! Please refund me asap!

  • Casual Listener
  • Hi - You charged me 6x the monthly fee!!! Please refund me asap! Plan: Premium Country: Portugal Device: iPhone 7plus and 5S Operating System: iOS 10 My Question or Issue: Hi...
  • Jose_M
  • Spotify Star
  • 235 Views
  • 3 replies
  • 1 likes
  • 235 Views
  • 3 replies
  • 1 likes

Subscription With friends

My Question or IssueHi,I currently am not eligible for the student subscription and my parents will not allow me to pay $15/m. My freind came up with an idea at school that we think could work but im not sure if it would be allowed. Could we both som...

  • Newbie
  • My Question or Issue Hi, I currently am not eligible for the student subscription and my parents will not allow me to pay $15/m. My freind came up with an idea at school that we think could work bu...
  • Jose_M
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Updating card information without upgrading subscription to Premium

PlanUnlimitedCountry NorwayDevicePCOperating SystemWindows 10 My Question or IssueHow to I update my card info without changing my plan? Yeah, I know Unlimited is not available any more. For NEW users that is. I'm still on Unlimited, and always was, ...

  • Newbie
  • Plan Unlimited Country  Norway Device PC Operating System Windows 10   My Question or Issue How to I update my card info without changing my plan? Yeah, I know Unlimited is not av...
  • Maxim
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Payment problem

I paid my spotify premium but I can't acess, and I've checked on my credit card, there's nothing wrong

  • Newbie
  • I paid my spotify premium but I can't acess, and I've checked on my credit card, there's nothing wrong
  • Billy-J
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Hulu Activation

WHEN I TRY TO ACTIVATE MY HULU IT JUST SAYS THIS

  • Newbie
  • WHEN I TRY TO ACTIVATE MY HULU IT JUST SAYS THIS
  • Billy-J
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

REDACTED - Help topic

PlanFree/PremiumCountry DeviceSamsungOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSearched the web for Spotify subscription on my mobile device (google) and top add was "redacted". Further this looked like a good deal a...

  • Casual Listener
  • Plan Free/Premium Country   Device Samsung Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Searched the web for Spotify subscription on my mob...
  • Billy-J
  • Spotify Star
  • 320 Views
  • 3 replies
  • 0 likes
  • 320 Views
  • 3 replies
  • 0 likes

I was charged for my free account....how do i get a refund???

PlanFree/Premium My Question or Issue I was charged for my free account. How do I get a refund? And why is there no telephone number to call?

  • Newbie
  • Plan Free/Premium   My Question or Issue  I was charged for my free account. How do I get a refund? And why is there no telephone number to call?
  • Jose_M
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes