Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 9650 Views
  • 23 replies
  • 2 likes
  • 9650 Views
  • 23 replies
  • 2 likes

Spark and Spotify being paid twice

PlanPremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have had a premium subscription through Spark for a year now. I had premium prior to this. On my Spotify account it shows it is under Spark however my c...

  • Casual Listener
  • Plan Premium Country   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I have had a premium subscription through Spark for a year now. I h...
  • Billy-J
  • Spotify Star
  • 262 Views
  • 3 replies
  • 0 likes
  • 262 Views
  • 3 replies
  • 0 likes

Account state is free although I am already payung

Hello, I am paying already for Spotify premium. Playing it is no problem, because it is working as expected, but I cannot use Spotify on my echo dot. Echo dot tells me that I am using a free account although I am paying for it?

  • Visitor
  • Hello,    I am paying already for Spotify premium. Playing it is no problem, because it is working as expected, but I cannot use Spotify on my echo dot. Echo dot tells me that I am using ...
  • Luke
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

I am unable to login with my user name or email address.

I cannot login to either my apps or online settings using my email address of record or password. When I attempt to reset my password my email address is not recognized. Payment was taken a few days ago. If I do not receive help quickly, I am fixin t...

  • Newbie
  • I cannot login to either my apps or online settings using my email address of record or password. When I attempt to reset my password my email address is not recognized. Payment was taken a few days ...
  • Luke
  • Spotify Star
  • 449 Views
  • 1 replies
  • 0 likes
  • 449 Views
  • 1 replies
  • 0 likes

help

so i just bought spotify premium and it won’t allow me to go into the app with the spotify premium. what do i do?

  • Newbie
  • so i just bought spotify premium and it won’t allow me to go into the app with the spotify premium. what do i do? 
  • Luke
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Just paid. Couldn't log-in!

I just subscribed for premium and it says error 404 when i try to login.i even deleted my facebook app so it wouldnt interfere with the app loading, but it stil doesnt work.what is wrong with spotify

  • Casual Listener
  • I just subscribed for premium and it says error 404 when i try to login. i even deleted my facebook app so it wouldnt interfere with the app loading, but it stil doesnt work. what is wrong with spo...
  • Luke
  • Spotify Star
  • 387 Views
  • 1 replies
  • 0 likes
  • Login
  • 387 Views
  • 1 replies
  • 0 likes

Credit card issue

Hi.Spotify recently showed me that my account payment method needs to be updated. I wanted to switch to the family premium so I canceled the premium subscription. When I tried to subscribe to family premium it said the payment didn't go through.I tri...

  • Newbie
  • Hi. Spotify recently showed me that my account payment method needs to be updated. I wanted to switch to the family premium so I canceled the premium subscription. When I tried to subscribe to famil...
  • Luke
  • Spotify Star
  • 441 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 441 Views
  • 1 replies
  • 0 likes

I can not pay for premium

PlanPremiumCountry VietNamDeviceNokia 5Operating SystemAndroid My Question or IssueI can not pay for premium with my mastercard, it still enough money, can pay for other and can buy gif card but can not sub for premium. I try to make new card, new ac...

  • Visitor
  • Plan Premium Country  VietNam Device Nokia 5 Operating System Android   My Question or Issue I can not pay for premium with my mastercard, it still enough money, can pay for other...
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Paid for Premium but still a Free Account

I've upgraded my free account to Premium by subscribing with a discount plan for Vietnam, 5,900 VND/month for first 3 months. My account was debited 5,900 but my account still remains Free. I've waited for 2 days and tried to log out/relogin but noth...

  • Casual Listener
  • I've upgraded my free account to Premium by subscribing with a discount plan for Vietnam, 5,900 VND/month for first 3 months. My account was debited 5,900 but my account still remains Free. I've wait...
  • Mantisentil
  • Community Legend
  • 327 Views
  • 3 replies
  • 0 likes
  • 327 Views
  • 3 replies
  • 0 likes

Premium almaya calisirken odeme hatasi

PlanFreeCountryTurkey DeviceXiaomi Mi A2 LiteOperating SystemAndroid Oreo My Question or IssueSelamlar, ayri ayri iki farkli kredi kartıyla premium almaya calistim ancak ikisinde de sorun çıktı, kartların bakiyeleri yeterli,e-ticaret ve yurtdisi isle...

  • Newbie
  • Plan Free Country Turkey  Device Xiaomi Mi A2 Lite Operating System Android Oreo  My Question or Issue Selamlar, ayri ayri iki farkli kredi kartıyla premium almaya calistim a...
  • Mantisentil
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Solved!! Gutscheine funktionieren nicht bei Studentenkonto

PlanPremium StudentCountryDeutschland My Question or IssueIch habe meinen Spotify Gutschein (30€) auf meinem Kontoeingelöst, welches ein Studentenkonto ist und immer am 12. jeden Monats abgebucht wird. Jetzt steht in der Mail allerdings, dass ich dre...

  • Newbie
  •   Plan Premium Student Country Deutschland   My Question or Issue Ich habe meinen Spotify Gutschein (30€) auf meinem Kontoeingelöst, welches ein Studentenkonto ist und immer am 12. j...
  • Maxim
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Terrible spotify service!

PlanPremiumCountry NEW ZEALAND My Question or Issue Terrible Spotify service and communication. I have been trying to get someone's attention for days..I just want my subscription cancelled and yes I've followed all the processes and no it doesnt wor...

  • Regular
  • Plan Premium Country  NEW ZEALAND     My Question or Issue  Terrible Spotify service and communication.   I have been trying to get someone's attention for days..I j...
  • Mantisentil
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Paid For 3 Month Premium, only worked for 1 week. Back to Free account again.

PlanPremium for 3 monthsCountry USA My Question or Issue I paid For 3 Month Premium, only worked for 1 week. Today when I am trying to listen, my account went back to Free account again. How do I get my premium service back?

  • Casual Listener
  • Plan Premium for 3 months Country  USA     My Question or Issue  I paid For 3 Month Premium, only worked for 1 week. Today when I am trying to listen, my account went back ...
  • Billy-J
  • Spotify Star
  • 228 Views
  • 3 replies
  • 0 likes
  • 228 Views
  • 3 replies
  • 0 likes

Subscription not automatically renewing

I changed my bank details a couple months ago for Spotify Premium and although the payment was taken last month with no bother, it failed this month. I checked and updated my payment details to be on the safe side but they were for the correct accoun...

  • Newbie
  • I changed my bank details a couple months ago for Spotify Premium and although the payment was taken last month with no bother, it failed this month. I checked and updated my payment details to be on...
  • Billy-J
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

[Account] Change Username

My Question or Issue I need to cancel my membership,but can’t retrieve account info. I deleted my facebook and never had an email linked to my account. So now what?

  • Newbie
  •     My Question or Issue  I need to cancel my membership,but can’t retrieve account info. I deleted my facebook and never had an email linked to my account. So now what?
  • Billy-J
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Charges more than what receipt show me

PlanPremiumCountry TurkeyDevice(Samsung Galaxy S9+Operating SystemAndroid My Question or Issue I am looking my receipt, It shows 6.99 TRY . But when i checked my bank account it says 7.18 TRY. Where did 0.19 TRY go ?

  • Casual Listener
  • Plan Premium Country  Turkey Device (Samsung Galaxy S9+ Operating System Android   My Question or Issue  I am looking my receipt, It shows 6.99 TRY . But when i checked ...
  • Billy-J
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Unable to purchase premium from another country

I am trying to get premium using a valid credit card from my country, however my spotify account is set for a different country (where I live) and I does not allow me to pay. If I change my location to match the cards country, pay, and change my loca...

  • Newbie
  • I am trying to get premium using a valid credit card from my country, however my spotify account is set for a different country (where I live) and I does not allow me to pay.  If I change my loc...
  • Billy-J
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Payment method

PlanFree/PremiumCountry Device(iPhone 6) My Question or Issuehello, so I'm I'm trying to purchase Spotify premium for three months but the only option I have to pay it is a pay safe card which I don't have and I just want to use my regular card. How ...

  • Casual Listener
  •   Plan Free/Premium Country   Device (iPhone 6)       My Question or Issue hello, so I'm I'm trying to purchase Spotify premium for three months but the only optio...
  • Billy-J
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

premium account

Hi, I've been a premium member since 2016 and all of a sudden my premium account has ben converted to a free account which is very strange. What could be the problem here? Many thanks in advance!

  • Newbie
  • Hi,   I've been a premium member since 2016 and all of a sudden my premium account has ben converted to a free account which is very strange.    What could be the problem here? &n...
  • Billy-J
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes