Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Wednesday
WolfyZero
Newbie
162612 Views
108 replies
12 likes

162612 Views
108 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
18313 Views
27 replies
4 likes

18313 Views
27 replies
4 likes

Premium for Family payment method

I'm trying for the subscription for the Family plan. Is there any option for the payment by mobile for this premium family plan?

Yean
Newbie
I'm trying for the subscription for the Family plan. Is there any option for the payment by mobile for this premium family plan?
2019-03-20 2:47:28 AM
2019-03-20 6:52:47 AM
OneByBoo
Roadie
1182 Views
1 replies
0 likes

1182 Views
1 replies
0 likes

Gift card doesn't work

PlanFreeCountryBrazil My Question or IssueI bought a gift card myself today since I don't currently have a credit card to be debited on, at the price of R$50, which would give me three months of premium account. But as I tried to redeem the code, tur...

Maatheusvrs
Newbie
Plan Free Country Brazil My Question or Issue I bought a gift card myself today since I don't currently have a credit card to be debited on, at the price of R$50, which w...
2019-03-19 10:54:59 PM
2019-03-20 6:48:04 AM
OneByBoo
Roadie
648 Views
1 replies
0 likes

648 Views
1 replies
0 likes

Discounted Hulu plan combine with spotify?

I currently have a discounted rate for hulu at 0.99 a month until november so i can't get the spotify plus hulu plan that spotify offers I think. I want to know if I could do that and still keep the discounted rate for hulu meaning instead of 10 for ...

bird1912
Newbie
I currently have a discounted rate for hulu at 0.99 a month until november so i can't get the spotify plus hulu plan that spotify offers I think. I want to know if I could do that and still keep the ...
2019-03-20 3:46:55 AM
2019-03-20 6:41:08 AM
OneByBoo
Roadie
680 Views
1 replies
0 likes

680 Views
1 replies
0 likes

Solved!! Error when Activating Hulu

PlanPremiumCountryUSADevicePC / iOSOperating SystemWindows 10 My Question or IssueEverytime I try to activate Hulu in my premium account section, I get the following error no matter what I do: ErrorOops! Something went wrong, please try again or chec...

Moehawk
Casual Listener
Plan Premium Country USA Device PC / iOS Operating System Windows 10 My Question or Issue Everytime I try to activate Hulu in my premium account section, I get the following error no...
2019-03-18 5:46:27 AM
2019-03-20 5:30:01 AM
Moehawk
Casual Listener
8070 Views
4 replies
0 likes

8070 Views
4 replies
0 likes

Solved!! Someone has subscribed with my debit card

Plan: premium studentsCountry: Italy Device: MacBook/Samsung S8 My Question or Issue:I'm trying to get help from spotify, giving them the payment code and retriving information on whose account is and cancel that subscription.Alternatively I must blo...

von_crven
Newbie
Plan: premium students Country: Italy Device: MacBook/Samsung S8 My Question or Issue: I'm trying to get help from spotify, giving them the payment code and retrivi...
2019-03-19 6:07:22 PM
2019-03-19 9:09:08 PM
Jose_M
Spotify Star
1269 Views
1 replies
0 likes

1269 Views
1 replies
0 likes

Can I renew my Student Discount if I canceled my Premium Subscription?

I recently canceled my premium subscription with Students Discount, and wanted to know if there would be any problem if I wanted to renew muy subscription with the Students Discount the next month.

Darwen98
Newbie
I recently canceled my premium subscription with Students Discount, and wanted to know if there would be any problem if I wanted to renew muy subscription with the Students Discount the next month.&n...
2019-03-19 7:12:27 PM
2019-03-19 8:03:54 PM
OneByBoo
Roadie
633 Views
1 replies
0 likes
Premium Student
Student Discount International
Subscription

633 Views
1 replies
0 likes

error trying to pay for subscription

PlanPremiumCountryCanadaDeviceessential PH-1Operating Systemandroid My Question or IssueI am having trouble/getting an error whilst trying to pay for a premium subscription on my account with my debit visa, I had used the free trial, and earlier I tr...

user-removed
Visitor
Plan Premium Country Canada Device essential PH-1 Operating System android My Question or Issue I am having trouble/getting an error whilst trying to pay for a premium subscr...
2019-03-19 5:44:22 AM
2019-03-19 7:48:07 PM
OneByBoo
Roadie
627 Views
1 replies
0 likes

627 Views
1 replies
0 likes

money

PlanPremiumCountryPoland My Question or IssueFor a week, they didn't took my money for premium spotify and the daily renewal date changes by a day, why? I have money in card. PROBLEM DONE

przemek81
Newbie
Plan Premium Country Poland My Question or Issue For a week, they didn't took my money for premium spotify and the daily renewal date changes by a day, why? I have money in...
2019-03-18 3:12:50 PM
2019-03-19 5:32:38 PM
Billy-J
Spotify Star
683 Views
1 replies
0 likes

683 Views
1 replies
0 likes

Proxy, Payment and premium account

PlanPremiumCountryUA,UK,CZ,IL Device(iPhone X, Ipad Pro, PC)Operating System(iOS, Windows 10) My Question or IssueHi all, I'm working in an IT company and our Network is using not local IP's.once I will go out of the office, I will have a local IP (M...

orenkov
Newbie
Plan Premium Country UA,UK,CZ,IL Device (iPhone X, Ipad Pro, PC) Operating System (iOS, Windows 10) My Question or Issue Hi all, I'm working in an IT company and ...
2019-03-19 10:09:50 AM
2019-03-19 5:29:33 PM
Billy-J
Spotify Star
372 Views
1 replies
0 likes

372 Views
1 replies
0 likes

Adding dollar amount gift card to Hulu account

Some background first, I have the Spotify Premium with Hulu plan, and I received a 1-month Premium gift card as a gift. When I added it, it removed the Hulu portion of my plan for the duration of the gift card and then automtically switched back to m...

-Zach
Casual Listener
Some background first, I have the Spotify Premium with Hulu plan, and I received a 1-month Premium gift card as a gift. When I added it, it removed the Hulu portion of my plan for the duration ...
2019-03-11 4:46:03 PM
2019-03-19 4:14:10 PM
Brunelicia
Community Legend
594 Views
3 replies
0 likes

594 Views
3 replies
0 likes

Payment Issue

Hi! With my debit card, I pay two accounts subscribing. Last payment I made for these accounts is about two weeks ago but today one of the accounts payment is taken again for me.

zelalmd
Casual Listener
Hi! With my debit card, I pay two accounts subscribing. Last payment I made for these accounts is about two weeks ago but today one of the accounts payment is taken again for me.
2019-03-19 1:58:33 PM
2019-03-19 3:46:04 PM
Jose_M
Spotify Star
524 Views
1 replies
0 likes

524 Views
1 replies
0 likes

Buying a premium subscription for someone overseas?

There’s this girl that I talk to pretty frequently and the last time we Skyped she told me that she hasn’t been able to explore music as much as she wants to, and I’m pretty sure she listens to music through YouTube, so I want to buy her a premium ac...

user-removed
Visitor
There’s this girl that I talk to pretty frequently and the last time we Skyped she told me that she hasn’t been able to explore music as much as she wants to, and I’m pretty sure she listens to music...
2019-03-19 1:12:06 AM
2019-03-19 9:17:39 AM
Maxim
Spotify Star
781 Views
1 replies
0 likes

781 Views
1 replies
0 likes

Spotify family trouble

Dear apotify,I was using family Spotify for two last years, but I move out with my girlfriend, we live together and I want joint her Spotify family, but I can't, it told me that I could not change family fore than once in year.Could you please help m...

PavelYung
Casual Listener
Dear apotify, I was using family Spotify for two last years, but I move out with my girlfriend, we live together and I want joint her Spotify family, but I can't, it told me that I could not change ...
2019-03-18 10:40:02 AM
2019-03-19 9:12:07 AM
Maxim
Spotify Star
1246 Views
5 replies
0 likes

1246 Views
5 replies
0 likes

Cobrança indevida

PlanPremiumCountryBrasilDeviceSamsung Galaxy 9+Operating SystemAndroid My Question or IssueMudei meu cartão de crédito e atualizei no spotify para fazer o pagamento mensal do meu Spotify Premium como era feito todos os meses. No dia 05/03/2019 veio u...

Mayracristina78
Casual Listener
Plan Premium Country Brasil Device Samsung Galaxy 9+ Operating System Android My Question or Issue Mudei meu cartão de crédito e atualizei no spotify para fazer o pagamento mensal do...
2019-03-18 9:45:26 PM
2019-03-19 1:45:48 AM
Bittencourt
Spotify Star
1182 Views
3 replies
0 likes

1182 Views
3 replies
0 likes

PLANO UNIVERSITARIO

Boa noiteRenovei meu plano universitário e esse mês não recebi o desconto. Como proceder?

_wwno28x-wwfo
Casual Listener
Boa noite Renovei meu plano universitário e esse mês não recebi o desconto. Como proceder?
2019-03-18 3:44:19 AM
2019-03-18 9:59:48 PM
Bittencourt
Spotify Star
900 Views
3 replies
0 likes

900 Views
3 replies
0 likes

charged for premium before trial period ends

I am in the USA and signed up for a free trial premium account that shows as active to 3/28/19 in my account page. However I was charged $10.99 on 2/28/19 which should not have happened. How do I get this refunded? I do plan to move to paying for pre...

goldogmom
Newbie
I am in the USA and signed up for a free trial premium account that shows as active to 3/28/19 in my account page. However I was charged $10.99 on 2/28/19 which should not have happened. ...
2019-03-18 7:54:36 PM
2019-03-18 8:59:49 PM
marcaevans
Composer
1221 Views
1 replies
0 likes

1221 Views
1 replies
0 likes

Premium subscription

hello(;i have 2 questions 1. I have an iphone8 and a premium account.. somehow I can’t listen to music when I don’t have WiFi.. I understand that part of the premium is the option to listen to music when you don’t have WiFi... how can I fix it?2. How...

danabar
Visitor
hello(; i have 2 questions 1. I have an iphone8 and a premium account.. somehow I can’t listen to music when I don’t have WiFi.. I understand that part of the premium is the option to listen ...
2019-03-18 1:13:50 PM
2019-03-18 8:45:03 PM
Brunelicia
Community Legend
1628 Views
1 replies
0 likes

1628 Views
1 replies
0 likes

Premimum to Student discount: getting half of the payment back

PlanPremiumCountryTurkey My Question or IssueI've been using premium for almost 2 years with student discount. 2-3 days ago I received an e-mail about payment failure, therefore updated my credit card information. After that, Spotify issued a full pr...

aktasmujde
Casual Listener
Plan Premium Country Turkey My Question or Issue I've been using premium for almost 2 years with student discount. 2-3 days ago I received an e-mail about payment failure...
2019-03-18 9:27:51 AM
2019-03-18 7:07:50 PM
Brunelicia
Community Legend
886 Views
1 replies
0 likes

886 Views
1 replies
0 likes

Student discount

I'd like to subscribe to the student discount but everytime I go to this link it says that the page doesn't work.Right now I have the free plan, I already used my credit card on another account for the premium subscription.Can I use it again for the ...

Scarfraise
Newbie
I'd like to subscribe to the student discount but everytime I go to this link it says that the page doesn't work. Right now I have the free plan, I already used my credit card on another acco...
2019-03-18 4:15:11 PM
2019-03-18 7:03:24 PM
Brunelicia
Community Legend
715 Views
1 replies
0 likes

715 Views
1 replies
0 likes

Error when activating Hulu

PlanPremiumCountryUSADeviceallOperating System Windows 10 My Question or IssueI went all in and got premium because of the sweet deal that's being offered. However, I can't activate my existing hulu or account or get to hulu at all. This is kind of r...

KDWilliamson
Visitor
Plan Premium Country USA Device all Operating System Windows 10 My Question or Issue I went all in and got premium because of the sweet deal that's being offered. However...
2019-03-18 2:01:22 PM
2019-03-18 6:52:24 PM
Brunelicia
Community Legend
701 Views
1 replies
0 likes

701 Views
1 replies
0 likes

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