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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5117 Views
  • 23 replies
  • 2 likes
  • 5117 Views
  • 23 replies
  • 2 likes

Being charged for Spotify Free

Spotify is telling me that I have the free subscription but yet the monthly free is being taken out of my PayPal account every month. I have followed the necessary steps mentioned but it is still charging and I still do not have Spotify Premium. Plea...

  • Newbie
  • Spotify is telling me that I have the free subscription but yet the monthly free is being taken out of my PayPal account every month. I have followed the necessary steps mentioned but it is still cha...
  • Loxer
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Quero cancelar minha conta mas nao tenho acesso

Quero cancelar minha assinatura mas esta no e-mail da minha ex mulher e nao tenho acesso como posso cancelar a assinatura?

  • Newbie
  • Quero cancelar minha assinatura mas esta no e-mail da minha ex mulher e nao tenho acesso como posso cancelar a assinatura?
  • Bittencourt
  • Spotify Star
  • 519 Views
  • 1 replies
  • 0 likes
  • 519 Views
  • 1 replies
  • 0 likes

Can't get STUDENT premium discount

Hi guys, I'm Fabrizio, and first of all thank you for the answers!! PlanPremium, but now freeCountryItalyDeviceNotebook Acer, MacBook Pro 2016, Amazon Fire Tablet My Question or IssueI'm trying to get the student subscription.The problem is that i'm ...

  • Casual Listener
  • Hi guys,  I'm Fabrizio, and first of all thank you for the answers!!   Plan Premium, but now free Country Italy Device Notebook Acer, MacBook Pro 2016,  Amazon Fire Tablet &nb...
  • Bittencourt
  • Spotify Star
  • 464 Views
  • 1 replies
  • 0 likes
  • 464 Views
  • 1 replies
  • 0 likes

Solved!! Premium and Hulu - Wrong Account Associated

Plan Free trying for Premium Country United States Device (iPhone 7 and PC) Operating System Windows 10 My Question or Issue I tried to take spotify up on the offer for Premium and Hulu but for some reason it associated my wifes spotify account with ...

  • Casual Listener
  • Plan Free trying for Premium Country United States   Device (iPhone 7 and PC) Operating System Windows 10   My Question or Issue  I tried to take spotify up on th...
  • ConcreteDonkey
  • Casual Listener
  • 437 Views
  • 2 replies
  • 0 likes
  • 437 Views
  • 2 replies
  • 0 likes

Spotify, please give me back the extra charge [student]

PlanPremium StudentCountry Singapore My Question or Issue Dear Spotify, I was not informed last year that I have to renew my student plan every 12 months, and now I realise that I have been charged for 2 months at double the price!! I have just added...

  • Newbie
  • Plan Premium Student Country  Singapore  My Question or Issue  Dear Spotify, I was not informed last year that I have to renew my student plan every 12 months, and now I realise t...
  • Maxim
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can´t Stop Premium

Hi,I can´t stop my abo but I will this Now I must pay another 10 € :C. Can Help me? LG

  • Newbie
  • Hi, I can´t stop my abo but I will this  Now I must pay another 10 € :C.   Can Help me?   LG
  • Jemi
  • Spotify Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

How to activate family subscription in other country

PlanPremiumCountry CanadaDeviceiPhone 7Operating SystemiOS 12 My Question or Issue my question is if its possible to activate my family subcription made by my mom in Chile in Toronto Canada, ive tried changing my country but it wont let me

  • Newbie
  • Plan Premium Country  Canada Device iPhone 7 Operating System iOS 12   My Question or Issue  my question is if its possible to activate my family subcription made by my mom i...
  • Jose_M
  • Spotify Star
  • 162 Views
  • 1 replies
  • 1 likes
  • 162 Views
  • 1 replies
  • 1 likes

Superuser Contribution subscriptions

I am being charged for premium when just have spotify free, you dont have authorisation to do this. Please stop charging

  • Newbie
  • I am being charged for premium when just have spotify free,  you dont have authorisation to do this.  Please stop charging
  • Daisy
  • Spotify Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double charge

I currently just payed for premium and it charged me twice.On my bank acoount there is one payment that has pen fully processed and one that is still processing but it still charged me for both.I only purchased Spotify for one month so I'm not sure w...

  • Casual Listener
  • I currently just payed for premium and it charged me twice.On my bank acoount there is one payment that has pen fully processed and one that is still processing but it still charged me for both.I onl...
  • Daisy
  • Spotify Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Charging too much

Spotify is charging me 15.98 a month.. I haven't noticed until now.. why? And if its a mistake I need a refund.

  • Newbie
  • Spotify is charging me 15.98 a month.. I haven't noticed until now.. why? And if its a mistake I need a refund.
  • Daisy
  • Spotify Legend
  • 432 Views
  • 1 replies
  • 1 likes
  • 432 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium

I use Spotify premium but have recently just joined my family premium will this automatically cancel my payments.

  • Newbie
  • I use Spotify premium but have recently just joined my family premium will this automatically cancel my payments.
  • Daisy
  • Spotify Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong Billing Date

I started my Premium Family subscription (as the owner) at the beginning of this month (March 1st). Then I found out that the monthly billing date is at 7th, which is not even close to the date I first subscribed. After the billing date this month it...

  • Casual Listener
  • I started my Premium Family subscription (as the owner) at the beginning of this month (March 1st). Then I found out that the monthly billing date is at 7th, which is not even close to the date I fir...
  • Daisy
  • Spotify Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong Billing Date

I started my Premium Family subscription (as the owner) at the beginning of this month (March 1st). Then I found out that the monthly billing date is at 7th, which is not even close to the date I first subscribed. After the billing date this month it...

  • Casual Listener
  • I started my Premium Family subscription (as the owner) at the beginning of this month (March 1st). Then I found out that the monthly billing date is at 7th, which is not even close to the date I fir...
  • Daisy
  • Spotify Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

There are so many charges to my credit card from spotify that are much more expensive than the premium account price. How can I fix this?

  • Newbie
  • There are so many charges to my credit card from spotify that are much more expensive than the premium account price. How can I fix this?   
  • Daisy
  • Spotify Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Upgraded on one device, but my original account isn't upgraded.

PlanFree/Premium CountryUSA DeviceiPhone 7 plus, MacBook Pro My Question or IssueSo I upgraded for a 30 day free trial on Spotify through my iPhone. I thought it was going to be a trial for my current free account that I already have with Spotify. Ho...

  • Newbie
  • Plan Free/Premium  Country USA  Device iPhone 7 plus, MacBook Pro   My Question or Issue So I upgraded for a 30 day free trial on Spotify through my iPhone. I thought it was go...
  • Jose_M
  • Spotify Star
  • 177 Views
  • 1 replies
  • 1 likes
  • 177 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cobro del mes de prueba

Acabo de iniciar mi mes de prueba gratuito y se me realizo un cobro por $99.00 Cabe mencionar que la cuenta es nueva al igual que el correo, la tarjeta de igual manera es nueva. No se si solo sea una retencion del dinero o si en realidad se me hizo e...

  • Casual Listener
  • Acabo de iniciar mi mes de prueba gratuito y se me realizo un cobro por $99.00   Cabe mencionar que la cuenta es nueva al igual que el correo, la tarjeta de igual manera es nueva.   No ...
  • cuejv15v9r88ruj
  • Casual Listener
  • 444 Views
  • 3 replies
  • 0 likes
  • 444 Views
  • 3 replies
  • 0 likes

Superuser Contribution No puedo suscribirme

He creado mi perfil de Spotify y he querido realizar una suscripcion premium, pero no me deja sale como error. Ya he intentado con otras cuentas e incluso con un navegador y no con la app. En el navegador no me deja usar mis tarjetas como pago. ¿Que ...

  • Newbie
  • He creado mi perfil de Spotify y he querido realizar una suscripcion premium, pero no me deja sale como error. Ya he intentado con otras cuentas e incluso con un navegador y no con la app. En el nave...
  • Guido
  • Spotify Legend
  • 627 Views
  • 1 replies
  • 0 likes
  • 627 Views
  • 1 replies
  • 0 likes

Error Change payment details

Plan FamilyPremium Country Argentina Device(iPhone X)Operating SystemMacOS Sierra My credit card expired and i get en error every time I want to update de card number. The credit card is operative so I don't kno why I get this error. I`ve tried form ...

  • Newbie
  • Plan Family Premium  Country Argentina   Device (iPhone X) Operating System MacOS Sierra   My credit card expired and i get en error every time I want to update de card number...
  • Billy-J
  • Spotify Star
  • 327 Views
  • 1 replies
  • 0 likes
  • payment problem
    Update Details
  • 327 Views
  • 1 replies
  • 0 likes

Superuser Contribution merge

have a regular account and a family account, how do I put them together?

  • Newbie
  • have a regular account and a family account, how do I put them together?
  • Guido
  • Spotify Legend
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes