Premium account reverting to free subscription

[user-removed]

My Spotify account logged me out of my Spotify app on my computer and phone and when I logged back into it, my account had reverted back to before I upgraded to premium. About a year ago I upgraded from free to a student premium subscription and about a month ago I joined a family plan. For some reason when I log into my account now, it only shows my account as a free subscription and all of my playlists and music are gone. 

Someone, please help!

Also, when I fill out the contact form, will anyone from Spotify actually read it and send me a helpful email back? Or is the initial email with "quick fixes" all I am going to get?

[MattSuda]

Hey @user-removed

Are you still having trouble?

Support usually replies within 24-48 hours.

If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.