Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Free/Premium
Country
Device
(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)
Operating System
(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue
After Spotify deleted my account,then activated it again. It says get premium in the left corner on this forum. It never did this before. And I’ve checked if I still have premium,and that I do. But support chat said I needed to wait a month from to day to active my premium account again,or it would automatically go to free subscription. But another support chat person said I’ve could active premium right away. So I did straight away. Thanks everybody!
Hey @user-removed, and welcome to the community.
Hope you're doing great!
It seems like you already contacted Customer Support. Do you need any more help with this issue?
Keep me posted 🙂
Hey @user-removed.
Thanks for your feedback - glad to hear that you were able to have your issue resolved with the help of our Customer Support team 🙂
As regards your username, make sure to check out this support article, which will give you some more info about usernames on Spotify.
Take care!
Well support did their best,only problem they took their time. Support had not heard of Spotify Connect for an example. But the name can’t be change no matter what you say. Support said this to me. But thanks for your reply. Have a nice day.
Hey there @user-removed,
Thanks for getting back in touch!
If your Spotify account was created through Facebook, we'd recommend following the steps provided in this Spotify Answer to update your displayed name.
Keep in mind that usernames are automatically generated, so are usually a string of random numbers and letters.
However, when you sign up for a new account through Spotify, you're prompted to choose a display name. This is how your friends can find you on Spotify, but you won't be able to log in using it. You can access your account with your email and password instead.
Unfortunately, you can't edit your Spotify username or the displayed name you've picked. If you do want to change it, you can find more info about your next steps here.
Hope this helps clarify things! We'll be happy to lend a hand if there's anything else.
Have a lovely day 🙂
Thanks. I’ve just let the issue be. I did not create an account trough Facebook. Only trough Spotify homepage. I appreciate your reply. Thanks.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…