Premium duo

[elainegeniesse]

Plan

Premium Duo

Country

United States

Device

iPhone 15 & android s21

Operating System

(iOS 10, Android 

My Question or Issue

i have premium duo and I voted my boyfriend to join, we got into the link and all signed in but it is still showing he has the free plan and stil has adds. What did we do wrong?

[Luan]

Hey, @elainegeniesse 
Welcome to the Spotify Community, and thanks for reaching out to us here!

If his account is still on the Free tier, maybe he missed one of the steps on the invitation acceptance process. I recommend that you take a look at the following official support article to get the step-by-step to send an invitation from your side and accept it, from his side:

• Duo plan 

Stay awesome!

Let me know if you have further questions or need anything else! I'd love to help! 🙂