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Premium family not activated

Premium family not activated

I have an existing premium account and upgraded to family. Yet premium family is not activated for me. Please look into this issue at the earliest otherwise I require a refund 

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5 Replies

Hey @nifflerules, thanks for reaching out to the Community!

 

Could you let me know what your subscription status says here? If it says Free, follow these steps and attach a screenshot of your Receipts page. Make sure to hide sensitive information when you’re posting to the Community.

If it says Premium Family, try logging out > restart the device > log back in in the Spotify app, and let me know if you’re able to use your Premium features, such as no ads, unlimited skips.

You can also follow the steps provided in this support article and let me know if they make a difference.

Let me know how this goes!

Billy-JSpotify Star
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Hey, so my plan shows only a premium account and here's the receipt for
premium family. Premium is working for me but not premium family

Hey @nifflerules

 

Got it. Can I see a screenshot of what you're seeing (make sure to hide sensitive info when posting to the Community)? And can you make sure all of the family members have been added to your plan? You can check here.


Keep me posted. 

Billy-JSpotify Star
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Hi Billy-j,
I am unable to add any family members as I can only see Spotify premium
plan and not Spotify premium family plan for me.
Have attached the screenshots

Hey @nifflerules

 

Thanks for letting me know! For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!

Billy-JSpotify Star
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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