Premium gift account not delivered

[Freez22]

I bought a gift premium card (the 1 year One) last week, and I asked to have It delivered today (on 5th of april) , but the person Who was supposed to have It hadn't recived anything yet.

How Can I check everyting is ok?

[Maxim]

Hey @Freez22,

Can you please tell the person to check their email junk/**bleep** folder? It's possible that the email has landed there.

[Freez22]

Thanks Maxime but I already checked It. Is there someone Who knows if I could ask to send me again the confirmation mail.. and how?

[Maxim]

I'd recommend reaching out to Support so that they can look into this issue. Make sure to include a screenshot of the Gift Card receipt in your message to them.

Contact form: https://support.spotify.com/contact-spotify-support/
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.