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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149543 Views

69 replies

10 likes

Premium for Family
  • 149543 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

95201 Views

89 replies

4 likes

  • 95201 Views
  • 89 replies
  • 4 likes

Solved!! Subscription issue

Hello, I have a premium service paid until Jan 2019. How can I change to premium family or family with Hulu going forward?

Casual Listener

Hello,   I have a premium service paid until Jan 2019. How can I change to premium family or family with Hulu going forward?

Bethany_Dawn

Community Legend

643 Views

3 replies

0 likes

  • 643 Views
  • 3 replies
  • 0 likes

Double charge in April

I'm using premium spotfy more then a year and the charge takes place 10th of every month. I realized that spotfy charged 4th of April more then usual price and did not send any invoice. After that charged again 10th of April again as usual and sent i...

Casual Listener

I'm using premium spotfy more then a year and the charge takes place 10th of every month. I realized that spotfy charged 4th of April more then usual price and did not send any invoice. After that ch...

Luke

Community Legend

453 Views

1 replies

0 likes

Double Charge
  • 453 Views
  • 1 replies
  • 0 likes

Solved!! Paguei com boleto por 30 dias e somente depois de 15 dias, liberaram o acesso.

Olá, efetuei o pagamento com boleto pelo período de um mês, no dia 27 de março e até hoje (12/04/2018) não tinha sido liberado o acesso Premium. Já tinha recebido o recibo de efetivação de pagamento no e-mail, entrei e sai várias vezes com a mesma co...

Casual Listener

Olá, efetuei o pagamento com boleto pelo período de um mês, no dia 27 de março e até hoje (12/04/2018) não tinha sido liberado o acesso Premium. Já tinha recebido o recibo de efetivação de pagamento ...

Bittencourt

Spotify Star

640 Views

4 replies

0 likes

  • 640 Views
  • 4 replies
  • 0 likes

Spotify gift card

I got a spotify gift card worth 10 euros but I can't redeem it. Could someone help me?

Casual Listener

I got a spotify gift card worth 10 euros but I can't redeem it. Could someone help me?  

tfong010

Casual Listener

333 Views

2 replies

0 likes

  • 333 Views
  • 2 replies
  • 0 likes

Solved!! One account, 2 users: can user A listen offline while user B listens online?

Hi, quick question, if I take the plunge and go Premium, could I in theory do this:Let's say there is just one account, but can I have 2 users: can user A listening offline to a playlist while user B listens online to different music elsewhere?

Casual Listener

Hi, quick question, if I take the plunge and go Premium, could I in theory do this: Let's say there is just one account, but can I have 2 users: can user A listening offline to a playlist while...

Bethany_Dawn

Community Legend

4132 Views

1 replies

0 likes

  • 4132 Views
  • 1 replies
  • 0 likes

Spotify and hulu

With the spotify and hulu, how many people can use the spotify? Is it for a single person? Or can a family use it?

Newbie

With the spotify and hulu, how many people can use the spotify? Is it for a single person? Or can a family use it?

Bethany_Dawn

Community Legend

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution Capital One Quicksilver 50% rebate question

The offer is rather vague. Are you receiving 50% back for the first month paying with your Quicksilver card or on every month (through April 2018) that you pay with Quicksilver?

Casual Listener

The offer is rather vague. Are you receiving 50% back for the first month paying with your Quicksilver card or on every month (through April 2018) that you pay with Quicksilver?

schiffm31ster

Newbie

1006 Views

5 replies

0 likes

  • 1006 Views
  • 5 replies
  • 0 likes

Spotify Hulu and Family?

I currently have the Student Spotify + Hulu but was thinking about upgrading to the Spotify Family? is that allowed? if i upgrade and pay the $15 would i still have hulu?

Newbie

I currently have the Student Spotify + Hulu but was thinking about upgrading to the Spotify Family? is that allowed? if i upgrade and pay the $15 would i still have hulu?

andhearts

Casual Listener

1866 Views

1 replies

11 likes

  • 1866 Views
  • 1 replies
  • 11 likes

I lost the link where I should enter my validation code for online banking

Help. ASAP. I already made a payment of P129 through online banking transfer since I don't have a credit card to grt premium. I already got my referencr number and all, all I need to is to enter thr last 6 digits of my code money transfer however I l...

Casual Listener

Help. ASAP. I already made a payment of P129 through online banking transfer since I don't have a credit card to grt premium. I already got my referencr number and all, all I need to is to enter thr ...

Jhovtumbaga

Newbie

1418 Views

3 replies

0 likes

  • 1418 Views
  • 3 replies
  • 0 likes

Charge but no subscription

Hello! I wanted to subscribe on a student account. But my university is not eligible.I still have a free account but I have been charge the amount of the student account. Will Spotify reimburse me ? Thanks

Newbie

Hello!   I wanted to subscribe on a student account. But my university is not eligible. I still have a free account but I have been charge the amount of the student account.  Will Spoti...

Maxim

Spotify Star

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Charged without services

Hi,i tried signing up for spotify students. I went through the entire process and provided my .edu email address. I was charged for spotify service and it shows up in my bank statement. But as i was finalizing the process i got an error that unfortun...

Newbie

Hi, i tried signing up for spotify students. I went through the entire process and provided my .edu email address. I was charged for spotify service and it shows up in my bank statement. But as i wa...

Maxim

Spotify Star

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Register problem

I just checked my bank account and yourey charging me as if I was a normal user, but I resgistered as student I wanna know why... And also you erased Motorhead's overnight sensation dude...

Newbie

I just checked my bank account and yourey charging me as if I was a normal user, but I resgistered as student I wanna know why... And also you erased Motorhead's overnight sensation dude... 

Maxim

Spotify Star

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

Hot to Cancel my subscriptions?

Anyone knows how to turn off the spotify premium every month payment? pls teach me. I need to turn it off for the sake of my card lols. **bleep**!

Newbie

Anyone knows how to turn off the spotify premium every month payment? pls teach me. I need to turn it off for the sake of my card lols. **bleep**!

Maxim

Spotify Star

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Student Discount : Charged Regular Premium

Hi Spotify Community, I realized my 12 months for the student discount was already up and I had forgotten to update my account. I was charged a regular $9.99 + taxes for the last month, and I was wondering if I could get half of it back? I rechecked ...

Newbie

Hi Spotify Community,   I realized my 12 months for the student discount was already up and I had forgotten to update my account.   I was charged a regular $9.99 + taxes for the last mo...

Maxim

Spotify Star

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Student discount

My student plan was changed to premium and I was charged $10.91 without knowing. I would like to be refunded that $10.91 and charged for the student discount. Can anyone help?

Newbie

My student plan was changed to premium and I was charged $10.91 without knowing. I would like to be refunded that $10.91 and charged for the student discount. Can anyone help?

Maxim

Spotify Star

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Subscription double charged

I tried to register on spotify for students, I already entered all my card details, it says that it wont charge until all supporting documents has been provided. then I realise I have to present less than 3 months docs that I dont have, as I am gradu...

Newbie

I tried to register on spotify for students, I already entered all my card details, it says that it wont charge until all supporting documents has  been provided. then I realise I have to presen...

Maxim

Spotify Star

487 Views

1 replies

0 likes

  • 487 Views
  • 1 replies
  • 0 likes

Payment made but still free user

I subscribed as premium. Made the payment but still seems as free user.

Casual Listener

I subscribed as premium. Made the payment but still seems as free user.

Hlygk

Casual Listener

434 Views

2 replies

0 likes

  • 434 Views
  • 2 replies
  • 0 likes

[Hulu] Spotify Family Plan with Hulu

when i try to change plans to the hulu + spotify it does work and it says to "contact support team" this isnt the first time this has happened

Newbie

when i try to change plans to the hulu + spotify it does work and it says to "contact support team" this isnt the first time this has happened

spotuserpaisley

Casual Listener

670 Views

3 replies

1 likes

  • 670 Views
  • 3 replies
  • 1 likes

Superuser Contribution App pop up issue?

I open my Spotify app on my phone and the big red pop up shows up about my premium. Yet I paid my bill on the 27/3 (the money did come out of my account) and it shows up on my receipts. Is this just an issue with the app/have others had the same issu...

Newbie

I open my Spotify app on my phone and the big red pop up shows up about my premium. Yet I paid my bill on the 27/3 (the money did come out of my account) and it shows up on my receipts. Is this just ...

JulianA_Bogota

Roadie

444 Views

1 replies

0 likes

  • 444 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Payment

I had used a month of premium on the student plan and I thought I had been charged at the start of the month, but I got an email at the end of the month saying I didn't have enough money to pay for this month of premium. It said I needed to re-add my...

Visitor

I had used a month of premium on the student plan and I thought I had been charged at the start of the month, but I got an email at the end of the month saying I didn't have enough money to pay for t...

JulianA_Bogota

Roadie

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes