Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 174217 Views
- 114 replies
- 12 likes
- 174217 Views
- 114 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 19380 Views
- 27 replies
- 4 likes
- 19380 Views
- 27 replies
- 4 likes
I paid the premium and the account has not yet been activated, how can you help me?
I paid the premium and the account has not yet been activated, how can you help me?
- I paid the premium and the account has not yet been activated, how can you help me?
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- Spotify Star
- 439 Views
- 1 replies
- 0 likes
- 439 Views
- 1 replies
- 0 likes
I've paid for my subscription but my account is still showing as free
How do I get this changed
- How do I get this changed
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- Spotify Star
- 300 Views
- 1 replies
- 0 likes
- 300 Views
- 1 replies
- 0 likes
Gutschein bei laufendem Abo einlösen
Hallo, ich habe ein laufendes Premium-Abo, die letzte Abbuchung war am 16.03.18. Wenn ich nun einen 6 Monats-Gutscheincode aktiviere, beginnen die 6 Monate sofort und ich verliere dann die bis zum 16.04.18 bezahlte Zeit oder werden die 6 Monate aus d...
- Hallo, ich habe ein laufendes Premium-Abo, die letzte Abbuchung war am 16.03.18. Wenn ich nun einen 6 Monats-Gutscheincode aktiviere, beginnen die 6 Monate sofort und ich verliere dann die b...
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- Spotify Star
- 787 Views
- 1 replies
- 0 likes
- 787 Views
- 1 replies
- 0 likes
Solved!! Payment
I’ve been out of work for. Week with the flu so I didn’t get paid this week can Spotify turn it back on and I pay double next week when I do get paid?
- I’ve been out of work for. Week with the flu so I didn’t get paid this week can Spotify turn it back on and I pay double next week when I do get paid?
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- Not applicable
- 537 Views
- 4 replies
- 0 likes
- 537 Views
- 4 replies
- 0 likes
Solved!! Changing country from US to UK not working
I have moved to the UK from the US and trying to input my new card details into the payment option so it can change country, this shows an error. I have followed the online help steps of doing the payment details update first and still cannot get my ...
- I have moved to the UK from the US and trying to input my new card details into the payment option so it can change country, this shows an error. I have followed the online help steps ...
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- Casual Listener
- 388 Views
- 1 replies
- 0 likes
- 388 Views
- 1 replies
- 0 likes
subscription
I have checked both my accounts and both are described as being spotify free. however, i keep getting charged for a premium account. how do i fix this?
- I have checked both my accounts and both are described as being spotify free. however, i keep getting charged for a premium account. how do i fix this?
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- Spotify Star
- 271 Views
- 1 replies
- 0 likes
- 271 Views
- 1 replies
- 0 likes
Paypal Error "We were unable to set up pre-approved payments"
I'm trying since hours to set up/pay for my premium Spotify Account, but everytime I open payla, the error "We’re sorry. We were unable to set up pre-approved payments. Please try again later. Please return to the merchant and choose another way to p...
- I'm trying since hours to set up/pay for my premium Spotify Account, but everytime I open payla, the error "We’re sorry. We were unable to set up pre-approved payments. Please try again later. P...
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- Spotify Star
- 7323 Views
- 1 replies
- 1 likes
- 7323 Views
- 1 replies
- 1 likes
Unable to renew for one month
I've been trying to renew my premium subscription but it say I'm not "eligible"I've attached pictures. (I just took a pic of my pc with my phone)Both payment methods (credit card and prepaid load) redirect me to the Premium for Family offer.Which I d...
- I've been trying to renew my premium subscription but it say I'm not "eligible" I've attached pictures. (I just took a pic of my pc with my phone) Both payment methods (credit card and prepaid load...
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- Casual Listener
- 649 Views
- 2 replies
- 0 likes
- 649 Views
- 2 replies
- 0 likes
Premium Payment
I Didn’t know spotifiy was on auto subscription and didn’t want premium again. I was charged $9.99 and want my money back is that possible? Thanks
- I Didn’t know spotifiy was on auto subscription and didn’t want premium again. I was charged $9.99 and want my money back is that possible? Thanks
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- Spotify Star
- 329 Views
- 1 replies
- 0 likes
- 329 Views
- 1 replies
- 0 likes
Family premium
Hey my family premium turned in to normal premium when I updated my payment methode. Can someone help me?
- Hey my family premium turned in to normal premium when I updated my payment methode. Can someone help me?
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- Casual Listener
- 278 Views
- 2 replies
- 0 likes
- 278 Views
- 2 replies
- 0 likes
Superuser Contribution PROBLEMAS CON PREMIUM ESTUDIANTE
Hace un par de dias que contrate el servicio de premium de estudiantes, me descontaron el valor solicitado pero sigo sin tener el servicio, incluso hasta me aceptaron la solicitud de estudiantes y aun no cuento con el servicio y aun no tengo el diner...
- Hace un par de dias que contrate el servicio de premium de estudiantes, me descontaron el valor solicitado pero sigo sin tener el servicio, incluso hasta me aceptaron la solicitud de estudiantes y au...
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- Roadie
- 295 Views
- 1 replies
- 0 likes
- 295 Views
- 1 replies
- 0 likes
Solved!! Spotify can not get premium membership
The problem with getting Spotify Premium is that the problem says the payment failed. There is money on the card but I can not help the membership.
- The problem with getting Spotify Premium is that the problem says the payment failed. There is money on the card but I can not help the membership.
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- Spotify Star
- 793 Views
- 4 replies
- 0 likes
- 793 Views
- 4 replies
- 0 likes
Superuser Contribution Porque no obtuve spotify premium si ya pague en el oxxo 1mes
Hola, hace un poco de 3 dias pague en Oxxo una cuenta premium y aun el pago no esta reflejado.¿que es lo que necesito hacer?
- Hola, hace un poco de 3 dias pague en Oxxo una cuenta premium y aun el pago no esta reflejado.¿que es lo que necesito hacer?
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- Roadie
- 1496 Views
- 1 replies
- 0 likes
- 1496 Views
- 1 replies
- 0 likes
Superuser Contribution Premium account!
Hi there! I paid for student premium yesterday but still could not get my premium yet! And no mail! I have sent my Transkript already!
- Hi there! I paid for student premium yesterday but still could not get my premium yet! And no mail! I have sent my Transkript already!
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- Roadie
- 335 Views
- 1 replies
- 0 likes
- 335 Views
- 1 replies
- 0 likes
Superuser Contribution Suscripción con Bancolombia
Hola quería comprar premium de estudiante con la tarjeta e-prepago de bancolombia, quiero saber si es valida para pagar en spotify premium gracias
- Hola quería comprar premium de estudiante con la tarjeta e-prepago de bancolombia, quiero saber si es valida para pagar en spotify premium gracias
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- Roadie
- 5734 Views
- 1 replies
- 1 likes
- 5734 Views
- 1 replies
- 1 likes
Superuser Contribution Pago con tarjeta debito
Buenos días, alguien me podría ayudar explicandome como puedo cambiar el pago de mis suscripción de la tarjeta de credito a la tarjeta debito? Es que no me da la opción de cambiar metodo de pago a tarjeta debito, solo me permite cambiar por otra tarj...
- Buenos días, alguien me podría ayudar explicandome como puedo cambiar el pago de mis suscripción de la tarjeta de credito a la tarjeta debito? Es que no me da la opción de cambiar metodo de pago a ta...
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- Roadie
- 291 Views
- 1 replies
- 0 likes
- 291 Views
- 1 replies
- 0 likes
Paramètre spotify family
Je n'ai plus accès aux paramètres de mon compte family (enlever, ajouter des membres, modifier mon abonnement..etc) lorsque je me connecte Spotify me dit que j'utilise un compte free alors que je paye bien 14,99€ et que j'ai tous les avantages d'un c...
- Je n'ai plus accès aux paramètres de mon compte family (enlever, ajouter des membres, modifier mon abonnement..etc) lorsque je me connecte Spotify me dit que j'utilise un compte free alors que je pay...
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- Spotify Star
- 224 Views
- 1 replies
- 0 likes
- 224 Views
- 1 replies
- 0 likes
Premium for students
When I just wrote my credit card dates I had to be verified as a student in Italy. Because I dind't have my documents here, I couldn't send the documents Spotify requires, so I decided not to start using Premium before I had them. Spotify claims till...
- When I just wrote my credit card dates I had to be verified as a student in Italy. Because I dind't have my documents here, I couldn't send the documents Spotify requires, so I decided not to start u...
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- Spotify Star
- 178 Views
- 1 replies
- 0 likes
- 178 Views
- 1 replies
- 0 likes
Entered Wrong Email Address for Gift
I gifted a friend 3 months of spotify, however, I emailed it to wrong the address. How can I get a refund and/or get it sent to the right address?
- I gifted a friend 3 months of spotify, however, I emailed it to wrong the address. How can I get a refund and/or get it sent to the right address?
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- Spotify Star
- 215 Views
- 1 replies
- 0 likes
- 215 Views
- 1 replies
- 0 likes
Solved!! Spotify premium for family in Israel
Hi, I'm using Spotify in Israel and I want to have a premium account with my family, but family premium is not available in here... When will it be available?
- Hi, I'm using Spotify in Israel and I want to have a premium account with my family, but family premium is not available in here... When will it be available?
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- Spotify Star
- 3628 Views
- 3 replies
- 4 likes
- 3628 Views
- 3 replies
- 4 likes