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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
130439 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
61193 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
239794 Views
148 replies
13 likes
I’ve paid 6 months of subscription but it’s still telling me that I have to pay yet
I’ve paid 6 months of subscription but it’s still telling me that I have to pay yet
Community Legend
332 Views
3 replies
0 likes
Hi Guys.I recently created a new account and tried to purchase Premium with a virtual Visa prepaid card, but was advised that the only methods of payment are via credit card/PayPal/Pay Safe. I have used the virtual card on my previous account without...
Hi Guys. I recently created a new account and tried to purchase Premium with a virtual Visa prepaid card, but was advised that the only methods of payment are via credit card/PayPal/Pay Safe. I have...
Newbie
2549 Views
1 replies
0 likes
Hello, I have followed the steps to change payment by going to my account and then suscription. but everytime I go to this option it only gives me the option to change my plan (which I won't) or Cancel my suscription (which I don't want to either) is...
Hello, I have followed the steps to change payment by going to my account and then suscription. but everytime I go to this option it only gives me the option to change my plan (which I won't) or Canc...
Regular
315 Views
1 replies
0 likes
Can't use family plan for week long trip in Portugal? Shared acc with me and my mom. This is dumb af.
Can't use family plan for week long trip in Portugal? Shared acc with me and my mom. This is dumb af.
Casual Listener
366 Views
2 replies
0 likes
It’s not working and it’s telling me to contact Spotify support.
It’s not working and it’s telling me to contact Spotify support.
Community Legend
445 Views
1 replies
0 likes
So ive been trying to purchase spotify premium for a friends account using paypal but it keeps redirecting me back to the premium home screen every time I press Agree and Confirm. Im currently using the same paypal account for another spotify account...
So ive been trying to purchase spotify premium for a friends account using paypal but it keeps redirecting me back to the premium home screen every time I press Agree and Confirm. Im currently using ...
Spotify Star
491 Views
1 replies
0 likes
Hi, Spotify! I was charged twice for my subscription. At first, I tried the student option, filled out the payment page but eventually cancelled it. I, then, chose the Family premium. Please return the amount that was wrongfully charged. Thanks!
Hi, Spotify! I was charged twice for my subscription. At first, I tried the student option, filled out the payment page but eventually cancelled it. I, then, chose the Family premium. Please return t...
Newbie
202 Views
1 replies
0 likes
I am being charged both $9.99 a month and $4.99 a month. I am a student and only have 1 account and am unsure why I am being charged the 10$ a month on top of what I already pay with the discount. This has been going on for several months and is unfa...
I am being charged both $9.99 a month and $4.99 a month. I am a student and only have 1 account and am unsure why I am being charged the 10$ a month on top of what I already pay with the discount. Th...
Moderator
482 Views
3 replies
1 likes
Hi, We recently downgraded our famiy account to "Free" because of something with my mother's credit card. I don't really know what happened. So now we just upgraded again to our premium family plan but When I try to accept the invitation it says: "Yo...
Hi, We recently downgraded our famiy account to "Free" because of something with my mother's credit card. I don't really know what happened. So now we just upgraded again to our premium family plan b...
Newbie
494 Views
4 replies
0 likes
As of today my music in my spotfiy has been missing and now all of a sudden it says im on a free account when it shows i payed for it on the 5th February. All I want is my music back and my account to be back in order.
As of today my music in my spotfiy has been missing and now all of a sudden it says im on a free account when it shows i payed for it on the 5th February. All I want is my music back and my account t...
Newbie
358 Views
1 replies
0 likes
I am beeing charged twice per month. No FB subscription and I can't find two subscribptions? How can I make sure all Premium subscrioptions on my account is cancelled?
I am beeing charged twice per month. No FB subscription and I can't find two subscribptions? How can I make sure all Premium subscrioptions on my account is cancelled?
Roadie
361 Views
1 replies
0 likes
BUENAS TARDES. MIS FAMILIARES YA NO SE PUEDEN CONECTAR A PREMIUM Y TRATO DE DARLOS DE ALTA Y NO LOS ACEPTA ¿QUE PUEDO HACER?
BUENAS TARDES. MIS FAMILIARES YA NO SE PUEDEN CONECTAR A PREMIUM Y TRATO DE DARLOS DE ALTA Y NO LOS ACEPTA ¿QUE PUEDO HACER?
Roadie
314 Views
1 replies
0 likes
Does anybody know how to cancel a subsciption, as i've forgotton one of my emails,password, username, etc. The only thing i can think to do is get a replacement debit card, as I can only remember the other spotify account, which is premium now, but i...
Does anybody know how to cancel a subsciption, as i've forgotton one of my emails,password, username, etc. The only thing i can think to do is get a replacement debit card, as I can only ...
Roadie
382 Views
1 replies
0 likes
How do we get it back? We've been debited, but it's like my husbands account (which was the main one) has just been created as a free acount, and now I am on a premium trail. How do we get our music back please???
How do we get it back? We've been debited, but it's like my husbands account (which was the main one) has just been created as a free acount, and now I am on a premium trail. How do we get our music ...
Spotify Legend
292 Views
1 replies
0 likes
i already redeem my premium but why i still don’t get that premium ?
i already redeem my premium but why i still don’t get that premium ?
Spotify Legend
759 Views
5 replies
0 likes
Hi,With premium account, can i download music songs in flac file? If i make my account premium only for one month, can i download all my library? Thanks
Hi, With premium account, can i download music songs in flac file? If i make my account premium only for one month, can i download all my library? Thanks
Casual Listener
1021 Views
2 replies
0 likes
i have deleted my account which was a premium account. then, i recovered my account and i found out that my subscription is free. then, i tried to redeem my 6-months free premium subscription by umobile for my postpaid plan. it was said that i am alr...
i have deleted my account which was a premium account. then, i recovered my account and i found out that my subscription is free. then, i tried to redeem my 6-months free premium subscription by umob...
Spotify Legend
486 Views
1 replies
0 likes
I check: same country, same email, no way, back to a message saying "Une erreur s'est produite. Veuillez reessayer, ou obtenez de l'aide." (Sorry in French)And my PAYPAL card has been already verified with the two small amounts recorded in my account...
I check: same country, same email, no way, back to a message saying "Une erreur s'est produite. Veuillez reessayer, ou obtenez de l'aide." (Sorry in French) And my PAYPAL card has been already ...
Spotify Star
256 Views
1 replies
0 likes
Hi everyone My account's country is Argentina and I am currently living in Australia for a year or so. Since I canceled my credit card in Argentina, the payment failed. I read the instructions to change it, but when I try to do so to my aussie credit...
Hi everyone My account's country is Argentina and I am currently living in Australia for a year or so. Since I canceled my credit card in Argentina, the payment failed. I read the instructio...
Moderator
1616 Views
5 replies
0 likes
I've problem here... I just redeem t8 digit Premium Code using Boost app.. And I've tried to enter the code but why the websites say that my Code doesn't valid? Please help me..
I've problem here... I just redeem t 8 digit Premium Code using Boost app.. And I've tried to enter the code but why the websites say that my Code doesn't valid? Please help me..
Spotify Star
558 Views
3 replies
0 likes
