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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132378 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
67300 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
249921 Views
154 replies
13 likes
email - *snip* Long story short - I can't afford it. I'm not sure if a bot processes these messages but I'll shake it off anyways. I was hoping to get a refund, I actually thought I canceled my last subscription, it wasn't until I looked into my card...
email - *snip* Long story short - I can't afford it. I'm not sure if a bot processes these messages but I'll shake it off anyways. I was hoping to get a refund, I actually thought I canceled...
Roadie
731 Views
1 replies
0 likes
I am trying to cancel my subscription to Spotify but I am not receiving the E.Mail to allow me to finalise my action. Spotify has taken a payment from my bank which I did not authorise as I was on a free trial. I need to cancel subscription and am en...
I am trying to cancel my subscription to Spotify but I am not receiving the E.Mail to allow me to finalise my action. Spotify has taken a payment from my bank which I did not authorise as I was on a ...
Roadie
490 Views
3 replies
0 likes
Someone on my family plan had been on it, then got sent an email asking to verify. She didn't, and it kicked her off. I re-sent the invite & now it won't let her join. What's going on & how do I fix it so that it allows her to re-join? Thanks!
Someone on my family plan had been on it, then got sent an email asking to verify. She didn't, and it kicked her off. I re-sent the invite & now it won't let her join. What's going on & how d...
Roadie
280 Views
1 replies
0 likes
Currently i have premium through spark but i have switched providers, can i change my account so i pay for the premium myself and keep all of my content?
Currently i have premium through spark but i have switched providers, can i change my account so i pay for the premium myself and keep all of my content?
Composer
245 Views
1 replies
0 likes
Hello,I moved from Argentina to Australia a month ago, and the card i used to pay Spotify with has expired. Now i'm trying to update my payment info with my new argentinian card (which is still on use), and the answer i get is always the same. "An er...
Hello, I moved from Argentina to Australia a month ago, and the card i used to pay Spotify with has expired. Now i'm trying to update my payment info with my new argentinian card (which is still on ...
Roadie
362 Views
3 replies
0 likes
Didn't sign up for the free trial or direct debit how did Spotify get my bank details
Didn't sign up for the free trial or direct debit how did Spotify get my bank details
Roadie
325 Views
1 replies
0 likes
I had signed up for student promo of $4.99 on 2nd April 2018. Shortly after, I received an email stating that my subscription was not successful. Upon checking my bank account, I discovered a total of $131.03 was charged under Spotify. I had checked ...
I had signed up for student promo of $4.99 on 2nd April 2018. Shortly after, I received an email stating that my subscription was not successful. Upon checking my bank account, I discovered a total o...
Roadie
285 Views
1 replies
0 likes
Good morning,I'm trying to give Spotify Premium as a gift for my sister (1-month subscription).I'm writing all the information needed correctly (card number, my sister e-mail, etc) but the payment is not working.I am receiving this error:"Pagamento n...
Good morning, I'm trying to give Spotify Premium as a gift for my sister (1-month subscription). I'm writing all the information needed correctly (card number, my sister e-mail, etc) but t...
Roadie
473 Views
1 replies
0 likes
Hi, I've got a new card, but Spotify won't accept my expiration month/date. Though it's the correct one. Whatever should I do?
Hi, I've got a new card, but Spotify won't accept my expiration month/date. Though it's the correct one. Whatever should I do?
Roadie
2404 Views
6 replies
0 likes
Hi I was going to start Student Premium and had entered my card details, but then I decided not to continue with filling in my details and I checked by banking and was charged, but my premium is still on free? When I clicked continue after card detai...
Hi I was going to start Student Premium and had entered my card details, but then I decided not to continue with filling in my details and I checked by banking and was charged, but my premium is stil...
Roadie
246 Views
1 replies
0 likes
I used to have two accounts, one was a free subscription and the other premium then I canceled the premium one and now I want my free subscription to be premium but when I have to pay my credit card, which was the same with I paid the canceled subscr...
I used to have two accounts, one was a free subscription and the other premium then I canceled the premium one and now I want my free subscription to be premium but when I have to pay my credit card,...
Roadie
698 Views
1 replies
0 likes
I'm trying to change my country for spotify premium, but when I go to subscriptions and enter new payment details (as suggested here https://support.spotify.com/us/article/How-can-I-change-my-country-setting/) it just tells me I need to change my cou...
I'm trying to change my country for spotify premium, but when I go to subscriptions and enter new payment details (as suggested here https://support.spotify.com/us/article/How-can-I-change-my-co...
Roadie
517 Views
3 replies
0 likes
I created my Spotify account with Fb, and my Facebook info is the same as the one in the premium family plan, but still can't get in Because they can't verificate that I live in the same house has everyone else. And when it ask me the info of the pla...
I created my Spotify account with Fb, and my Facebook info is the same as the one in the premium family plan, but still can't get in Because they can't verificate that I live in the same house has ev...
Roadie
321 Views
1 replies
0 likes
Hi, Have just moved back to Australia from singapore and am trying to change payment details to an Australian credit card. When I do that I get prompted to change location to Australia, and when I do that I have to re-enter the card details, but ever...
Hi, Have just moved back to Australia from singapore and am trying to change payment details to an Australian credit card. When I do that I get prompted to change location to Australia, and ...
Roadie
297 Views
2 replies
0 likes
Spotify has taken money both for my Family account, a new one, AND for my old Premium!!! I refuse to pay double. Where can I find an adress to the support??
Spotify has taken money both for my Family account, a new one, AND for my old Premium!!! I refuse to pay double. Where can I find an adress to the support??
Roadie
752 Views
5 replies
1 likes
I have a free acount but it still charges me £9.99 a month and i dont know how to cancel it!
I have a free acount but it still charges me £9.99 a month and i dont know how to cancel it!
Roadie
456 Views
2 replies
0 likes
Hey guys. Whole mess going on. Bad headache. Bare with me. Hulu signed out on my TV.Went onto Hulu's site to see why. It was disconnected from Spotify.Went to Spotify's site. It says its connected to Hulu, despite Hulu claiming otherwise.Disconnect f...
Hey guys. Whole mess going on. Bad headache. Bare with me. Hulu signed out on my TV. Went onto Hulu's site to see why. It was disconnected from Spotify. Went to Spotify's site. &...
Casual Listener
292 Views
1 replies
0 likes
Won't accept ANY of the student files I have so I can get the student rate. I've tried everything and they're not accepting it and it's in PDF format. I am a student at George Brown and nothing is working for me I'm almost ready to go back to apple m...
Won't accept ANY of the student files I have so I can get the student rate. I've tried everything and they're not accepting it and it's in PDF format. I am a student at George Brown and nothing is wo...
Roadie
342 Views
1 replies
0 likes
I signed up for the 30 day trail on the 28th of march and today it comes back telling me my free trial is done? Like I'm pretty sure i signed up for 30 days not 7.
I signed up for the 30 day trail on the 28th of march and today it comes back telling me my free trial is done? Like I'm pretty sure i signed up for 30 days not 7.
Roadie
471 Views
1 replies
0 likes
Hello,I moved from Argentina to Australia a month ago, and the card i used to pay Spotify with has expired. Now i'm trying to update my payment info with my new argentinian card (which is still on use), and the answer i get is always the same. "An er...
Hello, I moved from Argentina to Australia a month ago, and the card i used to pay Spotify with has expired. Now i'm trying to update my payment info with my new argentinian card (which is still on ...
Spotify Star
486 Views
5 replies
0 likes
