Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 127751 Views
- 87 replies
- 10 likes
- 127751 Views
- 87 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 15191 Views
- 27 replies
- 3 likes
- 15191 Views
- 27 replies
- 3 likes
Solved!! Started premium account but nothing happened
Hello you all! I upgraded my Spotify account to premium last week, but I'm still in free modusI also received confirmation via email, I restarted the phone and relogged in Spotify, still nothing.What's happening?! Thanks a lot
- Hello you all! I upgraded my Spotify account to premium last week, but I'm still in free modus I also received confirmation via email, I restarted the phone and relogged in Spotify, still not...
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- Spotify Star
- 583 Views
- 5 replies
- 0 likes
- 583 Views
- 5 replies
- 0 likes
Trying to change payment method.
I'm trying to change my payment method to my new card and whenever I click update, it never gives me an option to change the method. Is there any other way to change it besides riding it out till the day I have to pay and cancelling it?
- I'm trying to change my payment method to my new card and whenever I click update, it never gives me an option to change the method. Is there any other way to change it besides riding it out till the...
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- Spotify Star
- 342 Views
- 4 replies
- 1 likes
- 342 Views
- 4 replies
- 1 likes
Changing country premium account
I'm trying to change my country from US to israel, i followed the "change country" help page, accourding to it, i need to go to subscription and click update.when i do so, i enter my postal code, and it returns an error:"Enter a valid zip or postal c...
- I'm trying to change my country from US to israel, i followed the "change country" help page, accourding to it, i need to go to subscription and click update. when i do so, i enter my postal code, a...
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- Newbie
- 356 Views
- 1 replies
- 1 likes
- 356 Views
- 1 replies
- 1 likes
Gutschein aufgebraucht und dann?
Hallo! Ich benoetige schnelle Hilfe. Nach dem einloesen eines Gutscheins und nach Aufbrauchen des Guthabens werden die monatlichen Gebuehren automatisch weiter abgebucht oder stoppt das Premium Abo? Lg
- Hallo! Ich benoetige schnelle Hilfe. Nach dem einloesen eines Gutscheins und nach Aufbrauchen des Guthabens werden die monatlichen Gebuehren automatisch weiter abgebucht oder stoppt das Premium Abo? ...
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- Spotify Star
- 1193 Views
- 1 replies
- 0 likes
- 1193 Views
- 1 replies
- 0 likes
Solved!! family plan
I have a premium account, I want to open a family plan but first I would like to know if after opening it something will happen to my actual account, and if the rest of the users of the plan can access my playlists and my music Thank you
- I have a premium account, I want to open a family plan but first I would like to know if after opening it something will happen to my actual account, and if the rest of the users of the plan can acce...
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- Casual Listener
- 440 Views
- 2 replies
- 0 likes
- 440 Views
- 2 replies
- 0 likes
Re: Free Trial what happens when it's over?
Will the downloaded songs still be downloaded when your trial ends?
- Will the downloaded songs still be downloaded when your trial ends?
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- Spotify Star
- 196 Views
- 1 replies
- 0 likes
- 196 Views
- 1 replies
- 0 likes
Solved!! Can't subscribe to student premium plan
Hello. I am currently studying at the university, in Portugal. I want to benefit from the discount, however I do not have a credit card, only debit card and I can't add PayPal as a payment method to this premium plan, is there any other way around th...
- Hello. I am currently studying at the university, in Portugal. I want to benefit from the discount, however I do not have a credit card, only debit card and I can't add PayPal as a payment m...
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- Spotify Star
- 295 Views
- 1 replies
- 0 likes
- 295 Views
- 1 replies
- 0 likes
CANNOT CHANGE COUNTRY / FAMILY SUBSCRIPTIONS
Hi there! I'm user juanclaudioderamon, writing from Rome, Italy. Here's the problem: a couple of month ago I decided to upgrade to Family Premium in order to invite my wife Magda Palleja to benefit from the Premium account. However, when she tries to...
- Hi there! I'm user juanclaudioderamon, writing from Rome, Italy. Here's the problem: a couple of month ago I decided to upgrade to Family Premium in order to invite my wife Magda Palleja to benefit f...
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- Spotify Star
- 212 Views
- 1 replies
- 0 likes
- 212 Views
- 1 replies
- 0 likes
2 payments
Hi guys, today I decided to start using Spotify, I've downloaded the app and I was trying to get the student at first but I could not find my school to confirm it. I've exit the app and gave it second try. The same. So I've decided to go for the tria...
- Hi guys, today I decided to start using Spotify, I've downloaded the app and I was trying to get the student at first but I could not find my school to confirm it. I've exit the app and gave it secon...
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- Newbie
- 223 Views
- 1 replies
- 0 likes
- 223 Views
- 1 replies
- 0 likes
Strange DEVICES
After last big update in "Play with Device" section appears not my devices. Like in example attachment:Ten komputer (is just my computer)and then...Lg x Power (sometimes some PS3 or PS4)there is no Lg x in home, also no PS.Accout premum family, but a...
- After last big update in "Play with Device" section appears not my devices. Like in example attachment: Ten komputer (is just my computer) and then... Lg x Power (sometimes some PS3 or PS4) there...
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- Casual Listener
- 282 Views
- 2 replies
- 0 likes
- 282 Views
- 2 replies
- 0 likes
I can’t upgrade to premium
After I enter the credit card details and I press “start trial” button, it appears this message: “Payment failed. Try again, or use a different payment method.“ So... what is the solution? I tried this process about 10-15 times.
- After I enter the credit card details and I press “start trial” button, it appears this message: “Payment failed. Try again, or use a different payment method.“ So... what is the solution? I tried th...
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- Spotify Star
- 226 Views
- 1 replies
- 0 likes
- 226 Views
- 1 replies
- 0 likes
Solved!! Family plan in Israel
Hi, why there isn't any family plan subsricption in Israel?
- Hi, why there isn't any family plan subsricption in Israel?
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- Newbie
- 691 Views
- 2 replies
- 3 likes
- 691 Views
- 2 replies
- 3 likes
Solved!! Change address after canceling family plan to start a new one
Hi. I am currently in a family plan but I´m gonna move with my brothers and I´m planning in creating a new family plan with them and leave the one I´m right now. Does anybody know if I leave the plan I´m at this moment can I create a new plan with th...
- Hi. I am currently in a family plan but I´m gonna move with my brothers and I´m planning in creating a new family plan with them and leave the one I´m right now. Does anybody know if I leave the plan...
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- Spotify Star
- 339 Views
- 3 replies
- 0 likes
- 339 Views
- 3 replies
- 0 likes
Payment
Is there a number I can call to have questions answered about my payments?
- Is there a number I can call to have questions answered about my payments?
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- Not applicable
- 493 Views
- 7 replies
- 0 likes
- 493 Views
- 7 replies
- 0 likes
Unauthorized Charge
I went to sign up for Spotify Student Premium last night & it said it was having troubles with my payment method so I exited out of the window & didn’t try again. This morning I have a pending transaction for Spotify Premium but I don’t have the acce...
- I went to sign up for Spotify Student Premium last night & it said it was having troubles with my payment method so I exited out of the window & didn’t try again. This morning I have a pendin...
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- Spotify Star
- 240 Views
- 1 replies
- 0 likes
- 240 Views
- 1 replies
- 0 likes
Spotify taking £9:99 since 2015 but I’ve never had an account!
Spotify have been taking £9:99 from my PayPal account since 2015. I haven’t got a premium account , tried cancelling but no one gets back to me. Please help me cancel this reacuring transaction and refund my premiums.
- Spotify have been taking £9:99 from my PayPal account since 2015. I haven’t got a premium account , tried cancelling but no one gets back to me. Please help me cancel this reacuring transactio...
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- Spotify Star
- 203 Views
- 1 replies
- 0 likes
- 203 Views
- 1 replies
- 0 likes
Payment
I have been charged for premuim on an acount you guys disabled due to some issues.
- I have been charged for premuim on an acount you guys disabled due to some issues.
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- Composer
- 286 Views
- 1 replies
- 0 likes
- 286 Views
- 1 replies
- 0 likes
Solved!! Pay with Paysafecard in Romania
Myself and many others would love to have the option to pay for spotify premium using a one time payment option.Some of us think it's safer this way or for me it's a matter of convenience since i don't have a debit/credit card and i don't plan gettin...
- Myself and many others would love to have the option to pay for spotify premium using a one time payment option.Some of us think it's safer this way or for me it's a matter of convenience since i don...
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- Casual Listener
- 5857 Views
- 3 replies
- 6 likes
- 5857 Views
- 3 replies
- 6 likes
Problems with updating my Payment Information
I just got my new VISA Card and received the notification that i need to update my payment details. As soon as i click on "UPDATE" (under Subscription) nothing happens. It just refreshes the page. I just want to fill in my new VISA Informations and t...
- I just got my new VISA Card and received the notification that i need to update my payment details. As soon as i click on "UPDATE" (under Subscription) nothing happens. It just refreshes the page. I ...
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- Newbie
- 243 Views
- 1 replies
- 0 likes
- 243 Views
- 1 replies
- 0 likes
Non riescco ad annullare abbonamento premium
Cerco di annullare il mio abbonamento premium ma andando in account mi dice sempre questo:Stiamo apportando piccoli miglioramenti.Riprova più tardi o contatta l'assistenza clienti per gestire il tuo abbonamento. Come posso fare?
- Cerco di annullare il mio abbonamento premium ma andando in account mi dice sempre questo: Stiamo apportando piccoli miglioramenti. Riprova più tardi o contatta l'assistenza clienti per gestire il ...
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- Newbie
- 769 Views
- 1 replies
- 0 likes
- 769 Views
- 1 replies
- 0 likes