Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Friday
Nabi1
Visitor
117656 Views
74 replies
10 likes

117656 Views
74 replies
10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
3 weeks ago
FenrisulvKK
Visitor
14158 Views
27 replies
2 likes

14158 Views
27 replies
2 likes

Subscription problem

Hi, I'm from Israel but I recently started studying abroad in Ukraine.Spotify is recently available in Israel but stil not in Ukraine.Can I still manage a Spotify subscription using an Israeli debt card and use it in Ukraine?

IbrahimHy
Newbie
Hi, I'm from Israel but I recently started studying abroad in Ukraine. Spotify is recently available in Israel but stil not in Ukraine. Can I still manage a Spotify subscription using an Israeli de...
2018-03-12 2:53:53 PM
171 Views
0 replies
0 likes

171 Views
0 replies
0 likes

Solved!! Full year payment combined with a family subscription.

Hi, I have received an offer for paying for a full year and only paying what corresponds to 10 months fee for 12 month. I would like to accept that offer, but at the same time I want to upgrade my sybscription from single Premium til Family Premium, ...

MichaelLarsen
Casual Listener
Hi, I have received an offer for paying for a full year and only paying what corresponds to 10 months fee for 12 month. I would like to accept that offer, but at the same time I want to upgrade my sy...
2017-12-01 2:15:58 PM
2018-03-12 2:51:12 PM
alexi1
Casual Listener
828 Views
5 replies
1 likes

828 Views
5 replies
1 likes

when spotify will be available in israel?

user-removed
Visitor
when spotify will be available in israel?
2018-03-12 12:39:34 PM
2018-03-12 1:26:27 PM
imattolo
Community Legend
789 Views
1 replies
0 likes

789 Views
1 replies
0 likes

Associated premium account won't show as cancelled

I have a Premium account that is associated with a partner of Spotify. I cancelled it a few weeks ago and it shows on the other end as cancelled, but Spotify is still showing it as an active subscription. When I try signing up for a family premium ac...

hyousaf
Newbie
I have a Premium account that is associated with a partner of Spotify. I cancelled it a few weeks ago and it shows on the other end as cancelled, but Spotify is still showing it as an active subscrip...
2017-10-04 4:36:47 PM
2018-03-12 11:44:21 AM
aldis74
Newbie
206 Views
1 replies
0 likes

206 Views
1 replies
0 likes

Free Spotify No Premium

How do I get the free Spotify with the advertisements? I dontd want the 30 day free trial.

Kevinwalker1
Newbie
How do I get the free Spotify with the advertisements? I dontd want the 30 day free trial.
2018-03-12 6:02:06 AM
2018-03-12 11:02:52 AM
claricelee
Regular
258 Views
2 replies
0 likes

258 Views
2 replies
0 likes

Pagamento PayPal non funziona

Un saluto a tutti, non riesco a passare alla versione Premium pagando con PayPal. Effettuato il login su PayPal, e autorizzata la transazione, vengo rispedito nella sezione di selezione del pagamento di Spotify.Tengo a precisare che ho gia' utilizzat...

userfy
Casual Listener
Un saluto a tutti, non riesco a passare alla versione Premium pagando con PayPal. Effettuato il login su PayPal, e autorizzata la transazione, vengo rispedito nella sezione di selezione del ...
2018-03-12 9:20:43 AM
2018-03-12 10:29:09 AM
imattolo
Community Legend
4091 Views
6 replies
1 likes

4091 Views
6 replies
1 likes

Student but charged full price

I am a student and last year I got charged 9.99 from 05/07 to 05/011 than I got charged 4.99 on 05/12 and than I got charged 9.99 again.I would like to speak to a Spotify Employee as soon as possible as I am very disappointed with the service...

Robers39
Newbie
I am a student and last year I got charged 9.99 from 05/07 to 05/011 than I got charged 4.99 on 05/12 and than I got charged 9.99 again. I would like to speak to a Spotify Employee as soon as possib...
2018-03-12 10:19:53 AM
132 Views
0 replies
0 likes

132 Views
0 replies
0 likes

spotify premium family trial cancelled but 14,99€billed !

Hello,I subscribed on February the 15th to a spotify spotify premium family account with the free-trial period.I cancelled this trial period on March the 7th. However, I noticed my credit card was debited on March the 7th of 14,99€. This is absolutel...

clotildeberry
Casual Listener
Hello, I subscribed on February the 15th to a spotify spotify premium family account with the free-trial period. I cancelled this trial period on March the 7th. However, I noticed my credi...
2018-03-12 9:34:03 AM
2018-03-12 9:54:46 AM
clotildeberry
Casual Listener
227 Views
2 replies
0 likes

227 Views
2 replies
0 likes

My mum pays my account have cancelled but she is still being charged ?

Still being charged ?

Helen123
Newbie
Still being charged ?
2018-03-11 11:14:46 PM
2018-03-12 8:41:48 AM
Luke
Spotify Star
282 Views
1 replies
0 likes

282 Views
1 replies
0 likes

Premium Payment Failed

So back in December there was a three month for the price of one deal going on and I bought that,and that worked out fine,no issues. Then I received a gift card for three months of premium so I was going to use that as soon as my first spotify premiu...

vul_pixels
Newbie
So back in December there was a three month for the price of one deal going on and I bought that,and that worked out fine,no issues. Then I received a gift card for three months of premium so I was g...
2018-03-12 4:53:24 AM
218 Views
0 replies
0 likes

218 Views
0 replies
0 likes

Gift cards

I subscribe £9.99 per month by direct debit and have been given a £30 gift card, how is thiscredited to my account and does it mean my direct debit can be suspended got 3 months?

bonnie567
Newbie
I subscribe £9.99 per month by direct debit and have been given a £30 gift card, how is this credited to my account and does it mean my direct debit can be suspended got 3 months?
2018-03-08 1:36:14 PM
2018-03-12 2:01:19 AM
tomitupac
Newbie
319 Views
2 replies
0 likes

319 Views
2 replies
0 likes

Cannot pay for premium subscription

I have moved from Germany to Argentina (permanently) and therefore wanted to move my account accordingly. But in order to pay I need an Argentine credit card, which I do not have (only an Argentine debit card) and since I am in Argentina I can also n...

lau295
Newbie
I have moved from Germany to Argentina (permanently) and therefore wanted to move my account accordingly. But in order to pay I need an Argentine credit card, which I do not have (only an Argentine d...
2018-03-12 1:57:46 AM
236 Views
0 replies
0 likes

236 Views
0 replies
0 likes

Account Switch

I was paying for the student account 4.99 a month and then it randomly switched to the regular 9.99$ a month. I cancelled the subscription and want a refund on the 9.99. How do I go about that ?

drerizzle
Newbie
I was paying for the student account 4.99 a month and then it randomly switched to the regular 9.99$ a month. I cancelled the subscription and want a refund on the 9.99. How do I go about that ?
2018-03-01 7:44:08 PM
2018-03-12 1:45:08 AM
imattolo
Community Legend
381 Views
1 replies
0 likes

381 Views
1 replies
0 likes

SPOTIFY CHARGE ME 3 TIMES FOR JUST REGISTERING IN THERE PREMIUM BUT STILL IN FREE ACCT

I REGISTER MY SISTER ACCOUNT FOR SPOTIFY STUDENT. AND THE SPOTIFY REFRESH SO I PUT MY CARD DETAILS 3 TIMES, THE SPOTIFY AUTOMATICALLY DEDUCT THE P65 3 TIMES ON MY CARD YET MY SISTER IN NOT YET APPROVED ON HER SPOTIFY PREMIUM ACCT. I ALREADY PAID IT. ...

jarvey
Casual Listener
I REGISTER MY SISTER ACCOUNT FOR SPOTIFY STUDENT. AND THE SPOTIFY REFRESH SO I PUT MY CARD DETAILS 3 TIMES, THE SPOTIFY AUTOMATICALLY DEDUCT THE P65 3 TIMES ON MY CARD YET MY SISTER IN NOT YET APPROV...
2018-03-05 5:36:17 AM
2018-03-12 1:41:03 AM
imattolo
Community Legend
606 Views
1 replies
0 likes
Student

606 Views
1 replies
0 likes

Being charged full amount while on trial period

I signed my Daughter up for the 3 month premium trial period at .99 cents per month. I have been charged the full amount ($9.99) on my credit for all 3 months of this period. I don't see a link on here for customer service.

Mikeolo67
Newbie
I signed my Daughter up for the 3 month premium trial period at .99 cents per month. I have been charged the full amount ($9.99) on my credit for all 3 months of this period. I don't see a link on he...
2018-03-05 4:44:16 PM
2018-03-12 1:37:41 AM
imattolo
Community Legend
244 Views
1 replies
0 likes

244 Views
1 replies
0 likes

Premium free monat

Ho attivato sta sera la prova gratuita di Spotify premium ma mi hanno gia scalato i soldi perche?Spero di essere rimborsato altrimenti mi cancello volevo provarlo come detto prima di rinnovare l abbonamento aspetto con pazienza una soluzione dato che...

Mark8819
Newbie
Ho attivato sta sera la prova gratuita di Spotify premium ma mi hanno gia scalato i soldi perche?Spero di essere rimborsato altrimenti mi cancello volevo provarlo come detto prima di rinnovare l abbo...
2018-03-08 1:05:10 AM
2018-03-12 1:35:11 AM
imattolo
Community Legend
290 Views
1 replies
0 likes

290 Views
1 replies
0 likes

I accidently removed part of my redeem Pincode/Unclear instructions

I took the sticker off and it was partially gone, along with the sticker.Im not really seeing my own fault in this im seeing spotify's fault. Nowhere on that card were instructions about removing the sticker, so i just waisted money. It says : 1 Go t...

abedinheij
Newbie
I took the sticker off and it was partially gone, along with the sticker. Im not really seeing my own fault in this im seeing spotify's fault. Nowhere on that card were instructions about removing t...
2018-03-06 8:53:20 PM
2018-03-12 1:30:38 AM
imattolo
Community Legend
850 Views
1 replies
0 likes

850 Views
1 replies
0 likes

Solved!! Spotify doesnt download my imported music.

Before I beginn to use spotify I had music on my pc, now I dont need them but there are still some tracks that I want to hear but they arent on spotify. So I import them. No Problem here, I can play the song if I want but on my phone it doesnt work, ...

Number_240
Casual Listener
Before I beginn to use spotify I had music on my pc, now I dont need them but there are still some tracks that I want to hear but they arent on spotify. So I import them. No Problem here, I can play ...
2018-03-09 7:46:08 PM
2018-03-12 1:25:49 AM
imattolo
Community Legend
428 Views
3 replies
0 likes

428 Views
3 replies
0 likes

Pre paid premium by vodafone,

Hi I have a SIM only contract with Vodafone with it I had 12 months free Premium subscription with Spotify. To try and decrease the internal storage space on my Samsung S6 I uninstalled the app and reinstalled it, but I have logged on and all of the ...

Glenn9
Newbie
Hi I have a SIM only contract with Vodafone with it I had 12 months free Premium subscription with Spotify. To try and decrease the internal storage space on my Samsung S6 I uninstalled the app and r...
2018-03-08 1:22:08 PM
2018-03-12 1:23:47 AM
imattolo
Community Legend
180 Views
1 replies
0 likes

180 Views
1 replies
0 likes

Payment method

Can I pay for premium Spotify with my iTunes account? Or add it onto my phone bill?

jaidon
Newbie
Can I pay for premium Spotify with my iTunes account? Or add it onto my phone bill?
2018-03-12 1:02:16 AM
2018-03-12 1:13:03 AM
imattolo
Community Legend
191 Views
1 replies
0 likes

191 Views
1 replies
0 likes

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