Premium is not working

Maarten01 · 2020-05-25

Plan

Free/Premium

Country

The Netherlands

Device

(iPhone 8+, MacBook Air mid 2013, PS4)

Operating System

(iOS 13, macOS High Sierra.)

I just bought Spotify premium but it doesn’t work. If I check the subscription page it says free, but I received an email with the receipt and I’m sure I’m signing in with the same username.

Billy-J · 2020-05-25

Hey @Maarten01, thanks for reaching out to the Community!

Let's see what's going exactly.

First, when you check your subscription status here - does it say Free or Premium? And do you see any Receipts here?

If it says Free and you see a Receipt (for 0.00 if on a trial or the subscription fee), follow all troubleshooting steps in this support article and let me know the outcome of each step.

Let me know how this goes!

Billy-JSpotify Star

Help others find this answer and click "Accept as Solution".

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Note: I'm not a Spotify employee.

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