Help Wizard

Step 1


Premium isn’t working

Premium isn’t working







(iPhone XS Max)

Operating System

(iOS 10, Android Oreo, Windows 10,etc


I’ve subscribed to Spotify premium but in the app it’s saying my subscription is free. I tried to log someone into my account on their device and forgot my password so I changed it and logged back in and it’s saying my subscription is free not premium. I tried to get premium again and put in my bank details and it said that I’m already subscribed to premium when I can’t get it and in the app it’s the free subscription? I’ve tried logging out and back in and I’ve also tried to delete the app and re download it. I’m unsure on what to do 



1 Reply

Hey there @Carlymarieorr,

welcome to the community !


In these types of issues it's best to read this help page which contains all info and steps needed to figure out the source and reason for a Premium account not to work.


Let me know if you need further help 😃

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