Premium isn`t working

[JT001]

Plan

Premium

Country

 The Netherlands

Device

Samsung Galaxy 8

Operating System

Android 

My Question or Issue

My premium subscription has been downgraded to FREE (basic)!

I`m a long time subscriber and this never happened before.

What I`ve tried so far: 

logout-->login, didn`t work

clean reinstallation, didn`t work

HOWEVER

I`ve noticed I wasn`t charged for the month of August.

According to Spotify I was charged on the 4th of August like every month but on my bank account NO money was charged on the 4th of August. 

I haven't receive any mail from Spotify concerning pending fees.

What I did is that I transferred my monthly subscription fee to the Spotify bank account hoping it would work, but nothing.

2 things:

- I`m currently abroad. I guess it should not matter. I`ve used Spotify abroad many times. it never gave any issues.

- New creditcard. I guess it should not matter becuase the billing was never through my creditcard.

HELP PLEASE 😕

[Billy-J]

Hey @JT001,

Sorry to hear this. 

Could you try following these steps in this support article: https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/?

Let me know how you get on 😊

[JT001]

Thanks @Billy-J

I`ve re-subscribed to premium and it works!

But, now I`ve been charged twice for August, first time earlier this month and second time now by re-subscribing. How do I get a refund?

[Billy-J]

@JT001,

You’re most welcome 😊

I am sorry to hear this. In this case, I recommend looking at this Spotify Answer for more information and the next steps to take. 

I hope this helps 🙂

[JT001]

Hi Billy,

I`ve tried everything, also the bank won`t refund my money.

Still the situation is that I`ve paid twice for August.

[Billy-J]

@JT001, 

Sorry to hear this.

In this case, I’d recommend getting in touch with Spotify via the contact form. Their support team will be able to take a look at your issue and you'll hear from them shortly. 

Happy listening 🙂