Premium membership not appearing?

[-1elxfs_fxacp]

Plan

Free/Premium

Country

 England

Device

(iPhone 5SE)

Operating System

(iOS 11.3.1)

My Question or Issue

 On the 25th of May, I purchased the premium membership deal (3 months for 99p). The payment has gone through and it brought me to the premium playlist within the app, however my account is still registered as free. I’ve tried logging out and back in, but that also made no difference. A solution would be much appreciated!

Thanks,

Ben

[Bittencourt]

Hi @-1elxfs_fxacp, welcome to the Spotify community!

When we subscribe to Premium, Spotify sends us an e-mail with the purchase receipt. It contains the information about it, including usermane.

Please double check if you're logging in with the correct credentials.

Besides, you can check here if you have more than one account (and logging in the wrong one).

Let me know if this helps 🙂

[-1elxfs_fxacp]

Hi,

I doubled checked the credentials, and they are correct, however I haven’t gotten a receipt email?

Thank you for the help 🙂

[Bittencourt]

Hum, I see. 

Please try signing out and back into the app and then check your account status again.

[-1elxfs_fxacp]

Hi,

I’ve just tried that again, and there’s still no change 🙂

[Bittencourt · Accepted solution]

That's odd.

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is via Twitter - just send them a Direct Message @SpotifyCares.

Another great way is to use the Facebook support. Shoot them a message here: Spotify Cares. They generally reply very quickly.

If you don't want to use the social media channels, you can fill out the online contact form. Make sure to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply. Support usually gets back within a day or two.

Hope this is more helpful!

[-1elxfs_fxacp]

That’s very helpful, thank you!