Premium not activated

[Anaghabl]

Plan

Free

Country

India 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

 Android Oreo

My Question or Issue

paid for premium through UPI yesterday. The money is deducted. The payment says it's successful. But my premium is not working. Please look into this. 

[Elena · Accepted solution]

Hey there @Anaghabll!

Thanks for reaching out and welcome to the Community.

Can you start by taking a look at your Receipts page? If you don't see the payment there, it means that it hasn't gone through successfully on our end yet.

With UPI payments it might take a couple of days until the charge is processed, so we'd recommend that you wait 48 hours to see if the payment shows up on your Receipts page and you get your Premium features. If it doesn't, you should soon receive your funds back automatically. 

Keep us posted on how it goes. Give us a shout if you have any other questions.

[Petya]

Hey there @Anaghabl, 

Thanks for posting here!

This is just to let you know we have created an Ongoing Issue about payments with UPI. Feel free to add your vote by clicking on +VOTE if this is what you've experienced. You can also subscribe to get relevant updates on this and you'll be notified as soon as we have some.

Have a good day 🙂