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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4846 Views
  • 23 replies
  • 2 likes
  • 4846 Views
  • 23 replies
  • 2 likes

Solved!! Canceling Premium through itunes will i lose my playlists??? HELP!

PlanPremiumCountryIreland DeviceiPhone XsOperating SystemiOS 10.13.6 My Question or IssueI'm currently paying €12.99 through itunes and want to sign up directly through Spotify so I can pay €9.99. In order to do this I have to cancel my premium subsc...

  • Casual Listener
  • Plan Premium Country Ireland   Device iPhone Xs Operating System iOS 10.13.6     My Question or Issue I'm currently paying €12.99 through itunes and want to sign up directl...
  • Billy-J
  • Spotify Star
  • 1020 Views
  • 3 replies
  • 0 likes
  • itunes premium
  • 1020 Views
  • 3 replies
  • 0 likes

I'm leaving Facebook and want to keep my music, is this possible?

PlanPremiumCountryUK DeviceiPhone XsOperating SystemiOS 10.14.5 I have a premium account which i joined using Facebook. I'm leaving Facebook and apparently have to leave Spotify Premium and sign up again. But i have thousands of songs saved and lots ...

  • Newbie
  • Plan Premium Country UK   Device iPhone Xs Operating System iOS 10.14.5   I have a premium account which i joined using Facebook.  I'm leaving Facebook and apparently have to...
  • Billy-J
  • Spotify Star
  • 199 Views
  • 1 replies
  • 1 likes
  • 199 Views
  • 1 replies
  • 1 likes

Premium to family plan

Hi all,I need help to understand an extra charge. Last week I switch my premium account and included my husband's account on the family plan.On June 17th, Spotify charged my husband's premium account, I'm trying to find a way to contact the company f...

  • Newbie
  • Hi all, I need help to understand an extra charge. Last week I switch my premium account and included my husband's account on the family plan. On June 17th, Spotify charged my husband's premium acc...
  • Billy-J
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

I paid for 3 Months for 0,99,- but my account is still free.

Plan Free/Premium premiumCountry the netherlands Device iPad air 2019(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI got an verification mail and everything Seems to be ...

  • Casual Listener
  • Plan  Free/Premium premium Country the netherlands   Device iPad air 2019 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,...
  • acmepfeife
  • Casual Listener
  • 662 Views
  • 5 replies
  • 3 likes
  • 662 Views
  • 5 replies
  • 3 likes

Solved!!Superuser Contribution I don't know the second account that is using my bank account for premium

I have a premium plan with this email address and get charged $10 a month. There is a second account that is using my bank account as well and it is charged an additional $10. I have no idea what this account is or who is using it. I have tried my ot...

  • Casual Listener
  • I have a premium plan with this email address and get charged $10 a month. There is a second account that is using my bank account as well and it is charged an additional $10. I have no idea what thi...
  • Katerina
  • Spotify Legend
  • 578 Views
  • 4 replies
  • 0 likes
  • 578 Views
  • 4 replies
  • 0 likes

I have Spotify Premium with Hulu but Hulu account is cancelled

PlanPremiumCountry: USA DeviceMacBook ProOperating SystemOS 10.14.5 My Question or Issue: I am a premium member and was going through a transition period where I was not able to pay for my premium. I had Hulu connected to my account but Spotify cance...

  • Newbie
  •   Plan Premium Country: USA   Device MacBook Pro Operating System OS 10.14.5   My Question or Issue: I am a premium member and was going through a transition period where I w...
  • Billy-J
  • Spotify Star
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

First 3 month premium dont work

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDeleted my acc because didnt like my username, created new one, wrote that i cant use first 3...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Deleted...
  • Billy-J
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Subscription trouble. Please help!

PlanPremiumCountryUSADeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueI had signed up for spotify using an old Yahoo email account. I forgot my spotify password but can not get my Yahoo account to receive the recovery email. I h...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue I had signed up for spotify using an old Yahoo email account. I forgot my spo...
  • Billy-J
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

changed twice

PlanPremium duoCountryDenmarkDevice1 plus 5T and Samsung Galaxy S8Operating SystemAndroid for both My Question or IssueOur problem is that we have been charged twice in June.It is on the 9th of June.On Spotify's website, it says that we have only bee...

  • Casual Listener
  • Plan Premium duo Country Denmark Device 1 plus 5T and Samsung Galaxy S8 Operating System Android for both   My Question or Issue Our problem is that we have been charged twice in June....
  • Billy-J
  • Spotify Star
  • 369 Views
  • 5 replies
  • 0 likes
  • 369 Views
  • 5 replies
  • 0 likes

got a refund but wheres my money

Plansamsung galaxy 7idk My Question or Issueso i got a refund but i donnot no wheee the money went to

  • Casual Listener
  • Plan samsung galaxy 7 idk   My Question or Issue so i got a refund but i donnot no wheee the money went to
  • Billy-J
  • Spotify Star
  • 568 Views
  • 5 replies
  • 0 likes
  • 568 Views
  • 5 replies
  • 0 likes

Why are there incentives to join Spotify, but none to stay?

My question, or issue...Why does Spotify offer great deals to join, but never any kind of incentives or rewards to stay when you are a loyal, faithful, customer? Do they not know we have options? I have been a premium Spotify user for 5+ years. Faith...

  • Newbie
  • My question, or issue... Why does Spotify offer great deals to join, but never any kind of incentives or rewards to stay when you are a loyal, faithful, customer?   Do they not know we have o...
  • Bethany_Dawn
  • Community Legend
  • 501 Views
  • 1 replies
  • 0 likes
  • 501 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for Premium using UPI. Got charged, but no change in the account

PlanFree/PremiumCountryIndia My Question or IssueI paid for Premium using Google Pay UPI and the money was deducted from my bank. But there was no change in my account and remains to be in the free version.

  • Casual Listener
  •   Plan Free/Premium Country India   My Question or Issue I paid for Premium using Google Pay UPI and the money was deducted from my bank. But there was no change in my account and re...
  • Peter
  • Spotify Legend
  • 532 Views
  • 3 replies
  • 0 likes
  • 532 Views
  • 3 replies
  • 0 likes

Superuser Contribution Paid for premium but still have free

Hello, i paid 0,99€ for 3 months premium but still have free. When i want to listen some music it says me i have to get a premium account. The payment was succesfull and i tried to log out and in many times.thanks for your helpt9xuduxp713qsoybx6nbppp...

  • Newbie
  • Hello,  i paid 0,99€ for 3 months premium but still have free. When i want to listen some music it says me i have to get a premium account. The payment was succesfull and i tried to log out and...
  • Peter
  • Spotify Legend
  • 355 Views
  • 2 replies
  • 0 likes
  • 355 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium

PlanPremiumCountryNorwayDeviceHuaweiOperating System(iOS 10 and Android My Question or IssueI just found out that my old old iphone still has a running payment at spotify premium, but I cant use it. I have the same email adress, account log in info, ...

  • Casual Listener
  • Plan Premium Country Norway Device Huawei Operating System (iOS 10 and Android     My Question or Issue I just found out that my old old iphone still has a running payment at...
  • Peter
  • Spotify Legend
  • 424 Views
  • 3 replies
  • 0 likes
  • 424 Views
  • 3 replies
  • 0 likes

Superuser Contribution Double Billing

I checked my credit card statement recently and saw that I was receiving double bills for Spotify. One was coming from Apple - for a total of $13.80 which I can see in my App Store settings is my monthly subscription cost. The other is coming from Sp...

  • Casual Listener
  • I checked my credit card statement recently and saw that I was receiving double bills for Spotify. One was coming from Apple - for a total of $13.80 which I can see in my App Store settings is my mon...
  • Peter
  • Spotify Legend
  • 2270 Views
  • 7 replies
  • 0 likes
  • 2270 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify keeps unsubscribing me from family plan

I was invited to family plan. We live at the same address and i entered accurate address, but spotify still says that i didn't verify my account. What is the problem?

  • Newbie
  • I was invited to family plan. We live at the same address and i entered accurate address, but spotify still says that i didn't verify my account. What is the problem?
  • Peter
  • Spotify Legend
  • 1039 Views
  • 4 replies
  • 0 likes
  • 1039 Views
  • 4 replies
  • 0 likes

Wrong payment plan

As I was updating my payment information my account switched from Premium to Family-Premium.I went instantly to change it back, but now you have charged me 14,90€. I would like to get a partial refund on that, since I feel that this was out of my con...

  • Newbie
  • As I was updating my payment information my account switched from Premium to Family-Premium. I went instantly to change it back, but now you have charged me 14,90€. I would like to get a partial ref...
  • Robert_W
  • Community Legend
  • 454 Views
  • 1 replies
  • 0 likes
  • 454 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu no longer works on premium?

PlanPremiumCountryUsaDeviceLg stylo 2 My Question or IssueAfter updating payment info for spotify premium, i lost access to hulu.

  • Newbie
  •   Plan Premium Country Usa Device Lg stylo 2   My Question or Issue After updating payment info for spotify premium, i lost access to hulu. 
  • Katerina
  • Spotify Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution hello

Im from mexico i allready pay per family plan but i obly have access to fre spotify help please

  • Newbie
  • Im from mexico i allready pay per family plan but i obly have access to fre spotify help please
  • Daisy
  • Spotify Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Nieuwe telefoon

Ik heb sinds gisteren een nieuwe telefoon. Aan mijn abonnement is niks veranderd. Op mijn oude telefoon had ik een Premium account. Het bedrag hiervan wordt maandelijks van mijn rekening afgeschreven. Op mijn nieuwe telefoon heb ik ook de Spotify app...

  • Newbie
  • Ik heb sinds gisteren een nieuwe telefoon. Aan mijn abonnement is niks veranderd. Op mijn oude telefoon had ik een Premium account. Het bedrag hiervan wordt maandelijks van mijn rekening afgeschreven...
  • Daisy
  • Spotify Legend
  • 10132 Views
  • 1 replies
  • 2 likes
  • 10132 Views
  • 1 replies
  • 2 likes