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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

146257 Views

69 replies

10 likes

Premium for Family
  • 146257 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

91830 Views

89 replies

4 likes

  • 91830 Views
  • 89 replies
  • 4 likes

Superuser Contribution Duo Mix playlist cannot be used.

PlanPremium DuoCountryCzech RepublicDeviceDesktop, MobileOperating SystemWindows 10, Android 10 My Question or IssueHello,I cannot redeem the option for Duo Mix Playlist.I tried different browser, private mode, different device but still the same err...

Visitor

Plan Premium Duo Country Czech Republic Device Desktop, Mobile Operating System Windows 10, Android 10   My Question or Issue Hello, I cannot redeem the option for Duo Mix Playlist. ...

Ivan

Spotify Legend

737 Views

1 replies

0 likes

Duo Mix
Subscription
  • 737 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged for Headspace which I haven't signed up for

PlanPremiumCountrySwedenDeviceSamsung Galaxy 10, Desktop Win 10Operating SystemAndroid, Windows 10 My Question or IssueThis month I got charged for Premium + Headspace. I have never signed up for headspace, never even heard about it. I've been a prem...

Casual Listener

Plan Premium Country Sweden Device Samsung Galaxy 10, Desktop Win 10 Operating System Android, Windows 10   My Question or Issue This month I got charged for Premium + Headspace. I hav...

Peter

Spotify Legend

1432 Views

1 replies

1 likes

  • 1432 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't log into new premium account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI ordered Premium under this account, but was assigned a username consisting of a bunch of as...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I order...

Peter

Spotify Legend

693 Views

1 replies

0 likes

  • 693 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to get Duo Invite to work

PlanPremiumCountryUSADeviceiPhone 8, Operating SytemWindows 10 My Question or IssueUpgraded to Duo from Premium earlier today. I have submitted the invitation to my wife multiple times and have been unsuccessful. Here's what I've experienced. Please ...

Casual Listener

Plan Premium Country USA Device iPhone 8,  Operating Sytem Windows 10   My Question or Issue Upgraded to Duo from Premium earlier today.  I have submitted the invitation to m...

rebgen

Casual Listener

3070 Views

3 replies

0 likes

  • 3070 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant Join my already paid Duo Mix

 PlanDuo MixCountryGuatemalaDeviceHuawei p20 lite My Question or IssueMy brother who lives under my SAME roof bought the duo mix a few days ago sadly i have been trying to join with the invitation link but sadly I cant I keep getting an erro saying i...

Casual Listener

  Plan Duo Mix Country Guatemala Device Huawei p20 lite   My Question or Issue My brother who lives under my SAME roof bought the duo mix a few days ago sadly i have been trying to join...

Elena

Moderator

1373 Views

3 replies

0 likes

Duo Mix
  • 1373 Views
  • 3 replies
  • 0 likes

[Android][Other] 3 Monate Premium Test Abo

Hi, hab am 24.07.20 eine Email von Paypal bekommen das wenn ich mich bei Spotify anmelde und dort Paypal als Zahlungs Methode angebe ich 3 Monate Test Premium Abo bekomme. Hab alles gemacht wie beschrieben aber nirgends taucht etwas mit 3 Monaten auf...

Visitor

Hi, hab am 24.07.20 eine Email von Paypal bekommen das wenn ich mich bei Spotify anmelde und dort Paypal als Zahlungs Methode angebe ich 3 Monate Test Premium Abo bekomme. Hab alles gemacht wie besch...

Maxim

Spotify Star

569 Views

1 replies

0 likes

Android
Other
  • 569 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me estan cobrando de mas

PlanPremiumCountry Argentina DeviceMotorola One Vision)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEstoy subscripta a premium familiar que son 239 pesos, y sin embargo me vino un cargo de 3,39dolares. por favor me pued...

Newbie

Plan Premium Country Argentina   Device Motorola One Vision) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Estoy subscripta a premium famili...

Elena

Moderator

478 Views

1 replies

0 likes

Cobro de mas
  • 478 Views
  • 1 replies
  • 0 likes

Superuser Contribution Postal code doesnt work(canada)

My postal code for my credit card (000 000) but spotify you cant add spaces so it is (000000) so I cant renew

Newbie

My postal code for my credit card (000 000) but spotify you cant add spaces so it is (000000) so I cant renew  

Petya

Community Legend

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paypal Charged twice for Premium Family

PlanPremium Family CountryNetherlands My Question or IssuePaypal has charged my credit card twice this month. Been on this plan for a couple of months now without any issues, but this month they've charged me twice. Both charges also have a different...

Visitor

Plan Premium Family    Country Netherlands   My Question or Issue Paypal has charged my credit card twice this month. Been on this plan for a couple of months now without any is...

Ivan

Spotify Legend

466 Views

1 replies

0 likes

  • 466 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium problem

I bought spotify with my ininal card, it tooks my money but my account is still free.How can i solve this ?

Casual Listener

I bought spotify with my ininal card, it tooks my money but my account is still free.How can i solve this ?  

Elena

Moderator

518 Views

2 replies

0 likes

  • 518 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium Duo Error

Hi, I updated my Premium DUO account so that my girlfriend could subscribe but at the time of entering the address it generates an error, and the help link is missing (404 error). I tried entering exactly the same address as the subscriber and by geo...

Newbie

Hi,   I updated my Premium DUO account so that my girlfriend could subscribe but at the time of entering the address it generates an error, and the help link is missing (404 error).   I...

Ivan

Spotify Legend

11011 Views

9 replies

7 likes

  • 11011 Views
  • 9 replies
  • 7 likes

Superuser Contribution Refound

hello my name is alexandre, i'm contacting you because i hired 3 free months on spotify but after two months I was already charged and it was not that the contractor would like to ask for a refund My Country Is Brazil28/07/2020 1319412748133106-1-1 R...

Visitor

hello my name is alexandre, i'm contacting you because i hired 3 free months on spotify but after two months I was already charged and it was not that the contractor would like to ask for a refund My...

Petya

Community Legend

515 Views

1 replies

0 likes

  • 515 Views
  • 1 replies
  • 0 likes

Failed subscription access

PlanPremiumUnited Arab Emirates DeviceiPhone XSOperating SystemIOS 13.6 My Question or IssueI tried to pay for premium multiple times and it didn’t work but at the end transactions have been made multiple times and yet still I don’t have access to pr...

Visitor

Plan Premium United Arab Emirates    Device iPhone XS Operating System IOS 13.6   My Question or Issue I tried to pay for premium multiple times and it didn’t work but at the...

Billy-J

Spotify Star

473 Views

1 replies

0 likes

  • 473 Views
  • 1 replies
  • 0 likes

Premium duo no valid address

Hello, I paid premium duo for me and my roommate. I sent him the invitation and it says that we live in different assessed but we are not! And the only reason I paid for the premium is for this. Do you know what can I do? I wasn't able to contact Spo...

Newbie

Hello, I paid premium duo for me and my roommate. I sent him the invitation and it says that we live in different assessed but we are not! And the only reason I paid for the premium is for this. Do y...

Billy-J

Spotify Star

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

I have two accounts, but this one doesn't have spotfy premium and I've been charged

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueas my topic states I have been charged for a while now every month for a Spotify premium plan...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue as my t...

Billy-J

Spotify Star

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

Premium Duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue does changing your premium account to Premium Duo affect Hulu? Since my original premium acc...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  &...

Billy-J

Spotify Star

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium - Why playing ads?

PlanPremiumCountry Romania My Question or Issue Why playing ads if i have premium plan? This happen many times in last period. My subscription is active till March 2019.

Newbie

Plan Premium Country  Romania       My Question or Issue  Why playing ads if i have premium plan? This happen many times in last period. My subscription is active til...

agentsmith

Casual Listener

6552 Views

5 replies

0 likes

  • 6552 Views
  • 5 replies
  • 0 likes

Superuser Contribution I selected free family plan and then switched to premium duo and was charged

Planselected family first (free month) and then switched to premium duo - it is also expected to be free but I was charged.CountryUkraine Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)...

Newbie

Plan selected family first (free month) and then switched to premium duo - it is also expected to be free but I was charged. Country Ukraine   Device (iPhone 8, Samsung Galaxy 9, Macbook P...

Elena

Moderator

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment

PlanFree/PremiumCountryegypt Deviceiphone 6Operating SystemiOS 13 My Question or Issuei have downgraded to free because of this matter; everytime i enter my payment method details then hit submit, it takes FOREVER to load and if i left it for days i ...

Newbie

Plan Free/Premium Country egypt   Device iphone 6 Operating System iOS 13   My Question or Issue i have downgraded to free because of this matter; everytime i enter my payment me...

Elena

Moderator

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing country without changing billing address

PlanPremiumCountryPhilippinesDevice(iPhone 11)Operating System(iOs 13) My Question or IssueHello. I have recently migrated to the Philippines, and I wanted to change my country to cater to Philippines music, however when I tried to change my country ...

Visitor

Plan Premium Country Philippines Device (iPhone 11) Operating System (iOs 13)   My Question or Issue Hello. I have recently migrated to the Philippines, and I wanted to change my count...

Xenia

Moderator

521 Views

1 replies

0 likes

  • 521 Views
  • 1 replies
  • 0 likes