Premium not recognised

[Chuz81]

Recently upgraded to an iPhone 8. Despite still paying my £9.99 a month as always new phone is not recognising me as a premium customer. None of my playlists are there - all my songs gone etc! Very frustrating!!

[Maxim]

Hey @Chuz81,

It sounds like you've got a second account with Spotify: https://support.spotify.com/account_payment_help/account_help/do-i-have-an-additional-account/.

[Chuz81]

I don’t know what this means? 

[Maxim]

It means that you've most likely logged into the second account of yours and not into the account that you mainly use.

You can check out the guide that I've linked above. It helps users find their main account again.