I have used premium for years, but suddenly it has stopped working when I use the app om my cellphone. There it says my account is "free" but when I log in to Spotify through my computer, it says premium. Why does it not work on my phone? I have checked with my phone company (I pay through them) and they also confirm I have a premium account. I have also removed and reinstalled the app, and logged off and on again, it still says free. How do I get it to work on my phone? I only listen through my phone so it's useless to pay if I can't access the premium features.
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It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.