Premium subscription NOT working

[mtannur]

Hello Spotify,

I received an email offer of 3 months Premium for $0.99 CAD, which I signed up for on June 26.  There is a receipt in my inbox verifying the charge and the subscription.  This has not activated on my account and I am still on Spotify free.  I would appreciate your help with this. 

Thanks,

Melissa

[Maxim · Accepted solution]

Here's what to try if you’ve upgraded to Premium but don't see it in the app:

• Check your subscription page. Your status should be Premium.
• If you're on Premium, try signing out and back into the app.
• If it says Free, check the receipt that Spotify has sent to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. It'll take you through a survey to point you in the right direction 🙂

[mtannur]

Great - worked logging in via Facebook thanks. Very confusing logging in via two methods…..thanks for the help.

-M