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Hi we paid for the premium yesterday but it isn't working it took the money from our account I did everything to try to fix the problem but nothing isn't working what can I do to get my premium
1 Reply

Hey @Whitegurl2323,

Apologies for the late reply, but maybe I can still help 🙂


Could you try quick log out/in? If that doesn't help, could you try reinstalling the app following these steps?


If you're still having trouble, I'd recommend checking out this support article for more info and the next steps to take.


Have a great day 🙂


Billy-JSpotify Star
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