Problem getting premium

[Beasanchi]

I bought the 0,99€ offer for 3 months on June the 20th but if I access my account and go to the settings it says that I have FREE subscription.

The thing is that I paid with Paypal and at the time I didn't have money on it but I checked on PP account and it says I did the payment. Now I've just added another card so all the money can be taken from there.

Do you think the problem can be caused by not having money although PP says the payment has be done?

[MonicaM_Bogota]

Hi, @Beasanchi!

Welcome to the Spotify Community.

Let's try to figure this out. Can you follow these steps for us?

• Check your subscription page. Your status should be Premium.
• If you're on Premium, try signing out and back into the app.
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Let us know how it goes.