Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hey @Sir_Reverence ,
Thanks for coming to the Community.
In this case, I recommend contacting Spotify's Support Team through the link that was provided to you in the error message.
Hope this helps 🙂
Hi @Maxim,
Thanks for the reply. I have already tried this. When I emailed support(at)spotify(dot)com I got the following response:
Hey @Sir_Reverence ,
Thanks for getting back.
The link should allow you to fill out a contact form or chat with an advisor directly.
If the page is telling you to send an email to that email address, please send a screenshot of where it is saying that. 🙂
Thanks @Sir_Reverence!
I've asked someone from the moderation team to take a look at this and will get back to you once they get back to me 🙂
Thanks for your patience.
Clicking the underlined "support team" took me to the email address in the first screenshot I posted.
They sent me an email responding to my original message. It wasn't particularly insightful and hasn't resolved my initial problem, but the problem could still be with my credit card company or their bank or whatever bank the Spotify corporation uses. It's still a mystery, but at least I got a response from Spotify. As of this morning my payments are still failing, but my card works fine for other vendors.
¯\_(ツ)_/¯
Hey @Sir_Reverence ,
Thanks for your patience while I was waiting on a response 🙂
Can you try entering your payment details one last time using a private/incognito window? You can also find more info on failed payments here.
Let me know how it goes.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…