Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Problem with Premium !

Problem with Premium !

Hey Guys,
Yesterday I bought spotify Premium via gift card,so good so fine i activated als everything seemed to Work,but a couple of hours later i cant skip as i want to it says that i Need to buy Premium same goes for deactivating shuffle. Weird is the fact that i can choose every song i want and there are no ads. Already tried Logging out and in and in the spotify website it says that i have Premium. Can u help me out?
1 Reply

Hey @TommyDi,

Apologies for the late reply, but maybe I can still help 🙂


In this case, could you try reinstalling the app following these steps?


If you're still having trouble, I'd recommend checking out this support article for more info and the next steps to take.


Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts