Problem with account upgrade | Odeta Stuikys Rose

[odetastuikysros]

Hello

This is Odeta Stuikys Rose

I was trying to upgrade my account, but I am facing problem with that, I submitted all the required information to upgrade my account but it is showing me an error. After this, I tried to upgrade it after few days but it’s not working.

Can anyone help me with this?

Thank you

[Jose_M]

Hello @odetastuikysros!

Sorry to hear you're having trouble with this. Can you try this process using another browser or Incognito Mode? It might be worth trying another device. It'd also be great if you could include a screenshot of the error message you're getting.

Keep me posted and have a nice day!

[BeEli44]

Hello Odeta Stuikys Rose

This is BeEli44.

Try another device it will definitely work.

[odetastuikysros]

Thanks for suggestions  Jose_M and BeEli44

I tried with another device but still not working.

[Jose_M]

Hi there! Thanks for your reply. 

Sorry to hear you’re still having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

Hope this helps!

[mickson]

Hello Odeta Stuikys Rose,

Are you sure your login details are correct?

[odetastuikysros]

Yes mickson I am sure my login details are correct.

[Gabriel5522]

What kind of error? Odeta Stuikys Rose

[zanib]

Contact them directly

[dahl12345]

contact them directly odeta stuikys rose.

[odetastuikysros]

Thanks for suggestion zanib and dahl12345

[Jose_M]

Hello @odetastuikysros!

Can you let me know if the steps in this Support article did the trick for you?

Keep me posted 🙂

[Anneher44]

Hey odeta stuikys rose

Try different brower with different location.

[odetastuikysros]

Hello Jose_M

I am still facing same problem.

[miron56789]

Odeta, might be possible you missed a single digit or something else.

[balnco]

check your login details and try again

[Jose_M]

Hello @odetastuikysros!

Can you try these three steps from the Support article? Here they are:

• Wait a few days and try again. 
  There might have simply been a temporary connection problem when the transaction was attempted. We’d also recommend giving it a try in a private/incognito window in your web browser.
• Try a different payment method. 
  We have a range of payment methods available. Try selecting an alternative method to what you’ve already tried.
• Contact your bank or credit card company. 
  Their phone number is usually provided on the back of the card you’re trying to use.

Let me know if that does the trick!

[Grove15s]

contact your service provider odeta stuikys rose

[bangor]

I didn't face such kind of problem odeta. Ask customre care directly

[Marlene214]

Hello Odeta Stuikys Rose
Try different browser or device to upgrade your account.