Problem with payment

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Problem with payment

AlisaJarova
Casual Listener
I have paid for Spotify premium 6.99 euro,but I didn't want to do it. My problem is connected with account spotify. I have registrated from e-mail address and paid for trial period 0.99 euro,but now I can't to log in with e-mail address, because I don't remember the password, and when I tried to change it there is written that I should do it with Facebook account. The problem is if i change my password on the Facebook account,I log in with my Facebook account not with my email address. So,all in all I tried to unsubscribe from spotify premium,but it writes I should do it with my account from which I has paid already. But I cannot log in to unsubscribe! I would like to get my money back, because I didn't get the spotify premium!
1 Reply

Re: Problem with payment

Jacob
Community Legend

Hey @AlisaJarova, thanks for coming to the Spotify Community!

 

All you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else :)

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