Problemas com pagamento indevido

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Problemas com pagamento indevido

Brendarezende
Newbie

Plan

Free

Country

 Brazil

Device

Samsung J7

Operating System

Android

 

My Question or Issue

 

Me ofereceram dois meses de teste gratuito pelo proprio app do spotfy, porem quando completei meu cadastro fui cobrada em meu cartao pelo mes, sendo que assim que vi cancelei e mesmo assim foi cobrado o mes inteiro sendo que nao foi utilizado.

Como podemos resolver?

 

Grata.

 

1 Reply

Billy-J
Rock Star 24
Rock Star 24

Hey @Brendarezende, and welcome to the community.

Hope you're doing great!

 

I hope you don't mind me helping you in English.

To confirm, you've been charged for the month of Premium, even after you have accepted to the 2 month trial?

 

Keep me in the loop 🙂

Billy-JRock Star 24
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