Problemas con mi cuenta

[Enrique15]

Pagué para tener mi suscripción premium a través de Adyen en un oxxo , teniendo el código de barras en mi teléfono . Se realizó el cargo, pero sigo con mi cuenta gratis

Solicito respuesta , soy un cliente frecuente

[Julian]

Hi @Enrique15, welcome to the Spotify Community!

We hope you don't mind that we reply in English. If you want, you can get Spanish support via email with this contact form. You can also find us on Facebook or Twitter.

Keep in mind that all the payments made in cash at Oxxo can take up to 72 hours to be applied to your account. If after that time you can't use the Premium features, make sure to contact our Support team by following any of the previous links in this response.

Let us know if you have questions. Have a great day!