Problems with Premium Duo

[Maria128]

Hi,

My partner, who I live with, started a Premium Duo plan a couple of weeks ago. Everything works just fine for her, and in the beginning for me as well. But, my account only seems to work for 24 hours, then I get a message from Spotify saying that my latest payment didn´t go trough. My partners account works just fine though, there is nothing wrong with the payment, and when she invites me with a new link my account works for another 24 hours. Repeat all over again. What do to? I´m starting to get tired of this now... 

[OscarDC]

Hey @Maria128,

Thank you for reaching out to the Community and welcome. We moved your post from Chats to help boards as its content fits better here.

In a Duo subscription, just one of the accounts is in charge of making the payments. If the other account is inviting you to be part of the plan, that means that it's the owner. Taking this into account, your account should not be getting a payment error message since you're not the owner.

In this case, we'd recommend logging out and back in to make sure that you're using the same account that's being invited. If the issue persists after this, it could be related to some damaged cache stored on your device. We'd suggest performing a clean reinstall of the app by following the steps in this article. This is often an overlooked step, but it's more thorough than a quick one and can be helpful in getting rid of any cache that might be causing trouble.

But if the issue persists after this, it could be account-related. Since we cannot access users' accounts from the Community, we'd recommend contacting our Customer support directly so they can check the account and help you further.

Hope this helps. If you have any additional questions, don't hesitate to ask.

[leo_letelier]

I have the same issue. I am the owner, the wife is the "duo" and her invite seems to work for only 24 hours ...

she is using the right account and so am I ...