Problems with premium account

[Pimvin]

Hello I have opened a premium account(with 3 months free trail) on the 5th of Septembre. After rebooting my telephone Yesterday I can not use my premium account anymore, only the free account. 

I have tried to open the account again, but then I recieve the message that my creditcard has been used already. 

My profile says that I am using a free account. 

Are there other people with the same problems?

Thanks in advance!

[Billy-J]

Hey @Pimvin, thanks for reaching out to the Community!

Could you let me know your subscription status here?

If it says Free, could you try following some troubleshooting steps here?

Let me know how this goes 🙂