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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149061 Views

69 replies

10 likes

Premium for Family
  • 149061 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

94554 Views

89 replies

4 likes

  • 94554 Views
  • 89 replies
  • 4 likes

I cant login to my account im still paying for because i cant login to the old email address i used

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

OviiiOne

Community Legend

549 Views

1 replies

0 likes

  • 549 Views
  • 1 replies
  • 0 likes

Unkown users in my Family Plan

I don´t know why but my Premium subscription passed to Family Plan. Today when I was checking this, I noticed that I had 5 unknown users added to my Family Plan that I didn't add. I deleted all them and downgrade to Premiun again. Someone else with t...

Visitor

I don´t know why but my Premium subscription passed to Family Plan.   Today when I was checking this, I noticed that I had 5 unknown users added to my Family Plan that I didn't add.   I...

OneByBoo

Roadie

545 Views

1 replies

0 likes

Subscriptions
  • 545 Views
  • 1 replies
  • 0 likes

Solved!! Subscription

I have bought premium for 3 months for 0.99$ and in August I stop that...But this week it takes 5.99$

Casual Listener

I have bought premium for 3 months for 0.99$ and in August I stop that... But this week it takes 5.99$  

Billy-J

Spotify Star

1010 Views

3 replies

0 likes

  • 1010 Views
  • 3 replies
  • 0 likes

Solved!! Got a $4.99 charge when I updated my credit card

PlanPremiumCountryCanada My Question or Issue I recently got a new credit card, and when I updated this information on the website, the new credit card got charged for $4.99. I have a standard premium account and I pay $9.99 a month, and my account i...

Casual Listener

Plan Premium Country Canada   My Question or Issue   I recently got a new credit card, and when I updated this information on the website, the new credit card got charged for $4.99. ...

starster86

Casual Listener

3084 Views

3 replies

0 likes

  • 3084 Views
  • 3 replies
  • 0 likes

Updating credit card changed plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI recently got a different credit card number and forgot to update my premium family subscrip...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I recen...

osornios

Spotify Star

632 Views

3 replies

0 likes

  • 632 Views
  • 3 replies
  • 0 likes

Superuser Contribution Paying with Paysafe Card

Hello, I would want to buy Spotify for few months with my Paysafe account, but I don't see it. Why paying for some months with Paysafe Card was removed? Is it going to be added back? If no, I have no other choice then stopping using Spotify, or using...

Visitor

Hello, I would want to buy Spotify for few months with my Paysafe account, but I don't see it. Why paying for some months with Paysafe Card was removed? Is it going to be added back? If no, I have no...

osornios

Spotify Star

10612 Views

1 replies

1 likes

  • 10612 Views
  • 1 replies
  • 1 likes

WRONG CHARGUE

PlanPremiumCountryColombiaDevice( Samsung Galaxy 9)Operating System(Android Pie) My Question or Issue Hello, The last month I upgraded my University account, so I supposed this month I actually should pay just a half of charge, but I was charged full...

Visitor

Plan Premium Country Colombia Device ( Samsung Galaxy 9) Operating System (Android Pie)   My Question or Issue   Hello,   The last month I upgraded my University account, ...

osornios

Spotify Star

516 Views

1 replies

0 likes

  • 516 Views
  • 1 replies
  • 0 likes

Problems with premium account

Hello I have opened a premium account(with 3 months free trail) on the 5th of Septembre. After rebooting my telephone Yesterday I can not use my premium account anymore, only the free account. I have tried to open the account again, but then I reciev...

Visitor

Hello I have opened a premium account(with 3 months free trail) on the 5th of Septembre. After rebooting my telephone Yesterday I can not use my premium account anymore, only the free account.  ...

Billy-J

Spotify Star

528 Views

1 replies

0 likes

  • 528 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged after 20 days of free trial

I have been charged 20 days after starting my free trial. It was a 30 day trial. Why is this and how do I get a refund?

Newbie

I have been charged 20 days after starting my free trial. It was a 30 day trial. Why is this and how do I get a refund?

Daisy

Spotify Legend

458 Views

1 replies

0 likes

  • 458 Views
  • 1 replies
  • 0 likes

Which account is my credit card bonded to?

Today i got charged for premium account, but i dont use spotify anymore and i cant find the right account. Can i cancel the subscription just from my bank account or can i find out which account is getting the premium???PlanFree/PremiumCountry Device...

Newbie

Today i got charged for premium account, but i dont use spotify anymore and i cant find the right account. Can i cancel the subscription just from my bank account or can i find out which account is g...

Billy-J

Spotify Star

422 Views

1 replies

0 likes

  • 422 Views
  • 1 replies
  • 0 likes

Paying with mobile credit

Im trying to get premium, but i dont want to do it by credit card or paypal. Why isnt there an option for paying with mobile? Not trying to find an offer or anything, just regular premium subscription. Im from Esonia if it helps. Any help is apprecia...

Visitor

Im trying to get premium, but i dont want to do it by credit card or paypal.   Why isnt there an option for paying with mobile?    Not trying to find an offer or anything, just reg...

Billy-J

Spotify Star

573 Views

1 replies

0 likes

  • 573 Views
  • 1 replies
  • 0 likes

Solved!! Problem regarding the premium account

Guys, i am using free premium trial ( 3 months ). If the trial still have about 2 weeks, can i buy the premium package now. I would like to purchase spotify premium for 1 month. The 1 month premium will start from the date i purchase or after the 2 w...

Visitor

Guys, i am using free premium trial ( 3 months ). If the trial still have about 2 weeks, can i buy the premium package now. I would like to purchase spotify premium for 1 month. The 1 month premium w...

OviiiOne

Community Legend

791 Views

1 replies

0 likes

  • 791 Views
  • 1 replies
  • 0 likes

Change subscription

PlanPremiumCountryBulgariaDeviceiPhone XOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello. My acc was premium and i joined premium for family. I need to know if i am going to be still charged for my Solo Premium or sta...

Newbie

Plan Premium Country Bulgaria Device iPhone X Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello. My acc was premium and i joined premium for fa...

OviiiOne

Community Legend

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

Solved!! Activating Student Discount problems.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Hello, I have just received confirmation that I am eligible for the student discount for Spotify. When I go to ac...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Hello,  I have just re...

Jᴀᴄᴋ

Roadie

1377 Views

7 replies

0 likes

  • 1377 Views
  • 7 replies
  • 0 likes

Solved!! Poseo error en el pago

Informo de error para pagar, hablo con el banco y me dice que ellos realizan el envío del pago pero spotify la rechaza, envío imagen del error.

Newbie

Informo de error para pagar, hablo con el banco y me dice que ellos realizan el envío del pago pero spotify la rechaza, envío imagen del error.    

Luan

Spotify Star

1220 Views

5 replies

0 likes

  • 1220 Views
  • 5 replies
  • 0 likes

Will I get money back if I cancel the premium?

PlanPremium, yetCountryPolandDeviceSony Xperia M5, PCOperating SystemAndroid, Windows 10 3 months ago I bought 3 months of premium for 0,99 zł and today I suddenly got information that I paid 19,99 zł for another month of premium. I didn't want to bu...

Casual Listener

Plan Premium, yet Country Poland Device Sony Xperia M5, PC Operating System Android, Windows 10   3 months ago I bought 3 months of premium for 0,99 zł and today I suddenly got informat...

Billy-J

Spotify Star

565 Views

3 replies

0 likes

  • 565 Views
  • 3 replies
  • 0 likes

Solved!! Using Hulu with Spotify Premium

PlanPremiumUS DeviceWindows 10 Laptop & Android PhoneOperating SystemWindows & Android My Question or IssueI know this has been posted a lot but none of the solutions work for me. Any time I go to Hulu they want to charge me. I got into the free Hulu...

Casual Listener

Plan Premium US   Device Windows 10 Laptop & Android Phone Operating System Windows & Android    My Question or Issue I know this has been posted a lot but none of th...

Billy-J

Spotify Star

832 Views

4 replies

0 likes

  • 832 Views
  • 4 replies
  • 0 likes

Refund

PlanPremiumCountryUnited StatesDevice(iphone 7)Operating System(iOS 13) My Question or IssueHi I was just wondering if I am gonna get my money back because I canceled my Spotify premium but I forgot the trial was up and did it like a few days late an...

Visitor

  Plan Premium Country United States Device (iphone 7) Operating System (iOS 13)   My Question or Issue Hi I was just wondering if I am gonna get my money back because I canceled...

Billy-J

Spotify Star

468 Views

1 replies

0 likes

  • 468 Views
  • 1 replies
  • 0 likes

I cant subscribe

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I try to press "start with spotify permium" it says in a red box: "Something went wrong....

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When I ...

Billy-J

Spotify Star

476 Views

1 replies

0 likes

  • 476 Views
  • 1 replies
  • 0 likes

Solved!! Charged twice for spotify student.

PlanFreeCountryCanadaDevice(iPhone 6s)Operating System(iOS 11.4) My Question or IssueI have been charged 4.99 CAD for spotfy student even though there are no subscriptions or reciepts. On my bak account is shows that 4.99 has been charged twice (on h...

Visitor

Plan Free Country Canada Device (iPhone 6s) Operating System (iOS 11.4)   My Question or Issue I have been charged 4.99 CAD for spotfy student even though there are no subscriptions or...

Billy-J

Spotify Star

688 Views

1 replies

0 likes

  • 688 Views
  • 1 replies
  • 0 likes