Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 172581 Views
- 114 replies
- 12 likes
- 172581 Views
- 114 replies
- 12 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 19105 Views
- 27 replies
- 4 likes
- 19105 Views
- 27 replies
- 4 likes
My subscription request has been declined
Hello everyone! My Spotify subscription has declined due to a reason I couldn't figure out. I am trying to pay my subscription fee by a card I use as always for a year. There are enough funds in the card and it hasn't been expired yet. But I can't fi...
- Hello everyone! My Spotify subscription has declined due to a reason I couldn't figure out. I am trying to pay my subscription fee by a card I use as always for a year. There are enough fund...
-
-
- Spotify Star
- 636 Views
- 1 replies
- 0 likes
- 636 Views
- 1 replies
- 0 likes
Solved!! Spotify Premium cancelation only for few months
Galaxy s7Operating SystemAndroid My Question or IssueIf I cancel my spotify premium account now will I be able to activate it again next year? Will it be activated for the same price or will the price be more expensive? Now it's 9.99€. I won't need i...
- Galaxy s7 Operating System Android My Question or Issue If I cancel my spotify premium account now will I be able to activate it again next year? Will it be activated for the same price or ...
-
-
- Spotify Star
- 511 Views
- 1 replies
- 0 likes
- 511 Views
- 1 replies
- 0 likes
Resubscribed to Family Premium and reinvited account but all music and playlists are missing
I canceled my family premium subscription last week but decided to resubscribe today. When I did, there were no family members so I reinvited my daughter. When she logs in everything is missing music/playlists. PlanPremiumCountryUSADevice(iPhone 8, S...
- I canceled my family premium subscription last week but decided to resubscribe today. When I did, there were no family members so I reinvited my daughter. When she logs in everything is m...
-
-
- Spotify Star
- 336 Views
- 1 replies
- 0 likes
- 336 Views
- 1 replies
- 0 likes
I can't verify my adress
PlanFree/PremiumCountryCzech RepublicDeviceiPhone 6+Operating SystemiOS 10 My Question or IssueGood evening,I'm writing because of a problem on my account. We had a Family Premium and everything went perfect, but I forgot to read the email about veri...
- Plan Free/Premium Country Czech Republic Device iPhone 6+ Operating System iOS 10 My Question or Issue Good evening, I'm writing because of a problem on my account. We had a Family ...
-
-
- Spotify Star
- 326 Views
- 1 replies
- 0 likes
- 326 Views
- 1 replies
- 0 likes
Solved!! I erased the code on the card . how can I get the code Back
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
-
-
- Community Legend
- 533 Views
- 1 replies
- 0 likes
- 533 Views
- 1 replies
- 0 likes
Can’t add any member to my family plan because it doesn't has an administrator
PlanFamily PremiumCountryBrazilDeviceiPhone XROperating SystemiOS 12 My Question or IssueI want to change my account but I can’t because there isn’t an administrator to add me again
- Plan Family Premium Country Brazil Device iPhone XR Operating System iOS 12 My Question or Issue I want to change my account but I can’t because there isn’t an administrator to add m...
-
-
- Spotify Star
- 299 Views
- 1 replies
- 0 likes
- 299 Views
- 1 replies
- 0 likes
Nothing is downloading on Spotify Premium
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI got spotify premium and all was well and I could download music and listen to it offline, b...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I got s...
-
-
- Composer
- 484 Views
- 2 replies
- 0 likes
- 484 Views
- 2 replies
- 0 likes
Incorrect/fraudulent charge
I have been a member of Spotify for several years. We pay $14.99 monthly for two subscriptions. The payments are withdrawn automatically from a debit card / checking account. Most recently, $14.99 was automatically deducted on 3/16 from this account....
- I have been a member of Spotify for several years. We pay $14.99 monthly for two subscriptions. The payments are withdrawn automatically from a debit card / checking account. Most recently, $14.99 wa...
-
-
- Visitor
- 7451 Views
- 10 replies
- 0 likes
- 7451 Views
- 10 replies
- 0 likes
Spotify Premium on Globe Postpaid
Hi, I am having a hard time connecting my spotify account to Globe. I have checked with Globe and Spotify Premium is included on my Plan. The below message is what I’m getting after I enter my number on spotify.globe.com.ph. Been trying this since Tu...
- Hi, I am having a hard time connecting my spotify account to Globe. I have checked with Globe and Spotify Premium is included on my Plan. The below message is what I’m getting after I enter ...
-
-
- Spotify Star
- 1301 Views
- 1 replies
- 0 likes
- 1301 Views
- 1 replies
- 0 likes
No puedo canjear mi código de tarjeta
Ayudenme por favor, no puedo usar mi tarjeta de regalo.
- Ayudenme por favor, no puedo usar mi tarjeta de regalo.
-
-
- Spotify Star
- 1019 Views
- 1 replies
- 0 likes
- 1019 Views
- 1 replies
- 0 likes
Gift cards don't work
I'd like to know why the spotify gift cards aren't working. I bought two and neither one of them work. I'm out $20. What gives?PlanWas Premium/ Now FreeCountryUSA Device(Samsung Galaxy Operating System(Android Oreo)My Question or IssueGift cards don'...
- I'd like to know why the spotify gift cards aren't working. I bought two and neither one of them work. I'm out $20. What gives? Plan Was Premium/ Now Free Country USA Device (Samsung Ga...
-
-
- Spotify Star
- 828 Views
- 3 replies
- 0 likes
- 828 Views
- 3 replies
- 0 likes
Solved!! Spotify Premium Giftcard Question
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, i'am thinking about buying a Spotify Premium giftcard for one month (10 Euro). I have...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
-
-
- Spotify Star
- 1416 Views
- 6 replies
- 0 likes
- 1416 Views
- 6 replies
- 0 likes
I do not see the offer of 6 months for free in my s10e
PlanFree/PremiumCountryChileDevice(Galaxy S10e)Operating System(Android 9) My Question or IssueHello, I bought the samsung galaxy s10e in May in the United States, but when I returned to Chile I did not see the 6-month offer of spotify premium for fr...
- Plan Free/Premium Country Chile Device (Galaxy S10e) Operating System (Android 9) My Question or Issue Hello, I bought the samsung galaxy s10e in May in the United States, but when I...
-
-
- Spotify Star
- 1334 Views
- 7 replies
- 0 likes
- 1334 Views
- 7 replies
- 0 likes
Solved!! Making a new account
I made an account to use spotfiy for free with my real email but didn't think i would stick with it so I used a fake name and i cant change my name so I wonder if i can delete my account and create a new one but also if it would ruin my student disco...
- I made an account to use spotfiy for free with my real email but didn't think i would stick with it so I used a fake name and i cant change my name so I wonder if i can delete my account and create a...
-
-
- Casual Listener
- 903 Views
- 2 replies
- 0 likes
-
faultyStudent
- 903 Views
- 2 replies
- 0 likes
Gift Cards
PlanFree/PremiumCountryCanadaDevice(iPhone XROperating System(iOS 10 My Question or IssueI no longer have a debit/mastercard so my premium was cancelled. I purchased a $30 gift card and, everytime I try to enter it in, it says there is an error. I do...
- Plan Free/Premium Country Canada Device (iPhone XR Operating System (iOS 10 My Question or Issue I no longer have a debit/mastercard so my premium was cancelled. I purchased a ...
-
-
- Roadie
- 550 Views
- 1 replies
- 0 likes
- 550 Views
- 1 replies
- 0 likes
Solved!! Payment failed, but still charge in credit card
PlanPremiumCountryIndonesiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, today is the extension of my subscription. I get an email that my payment failed. B...
- Plan Premium Country Indonesia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, to...
-
-
- Spotify Star
- 848 Views
- 1 replies
- 0 likes
-
Subscription
- 848 Views
- 1 replies
- 0 likes
Solved!! Payment problem
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy balance has been deducted 129 thb for premium package on 1 july 2019 but today I got an e-...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My bala...
-
-
- Spotify Star
- 673 Views
- 1 replies
- 0 likes
- 673 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify premium 3 months trial at 0.99$ per month
PlanPremiumCountryCanadaDeviceGoogle Pixel 3xlOperating SystemAndroid My Question or IssueI received an ad for free premium trial for 0.99$ per month for first 3 months. I subscribed it and made the payment and it deducted 10.99$( 9.99$ + 1$ tax) whi...
- Plan Premium Country Canada Device Google Pixel 3xl Operating System Android My Question or Issue I received an ad for free premium trial for 0.99$ per month for first 3 months. I su...
-
-
- Spotify Legend
- 6076 Views
- 7 replies
- 0 likes
- 6076 Views
- 7 replies
- 0 likes
Superuser Contribution One-time payment.
Hi,Why does the one-time payment for 3 months cost more than the monthly payment?
- Hi, Why does the one-time payment for 3 months cost more than the monthly payment?
-
-
- Spotify Legend
- 9742 Views
- 3 replies
- 0 likes
- 9742 Views
- 3 replies
- 0 likes
Superuser Contribution Russian Pricing Terms and account migration
Hey there! I've been using Spotify for a couple years now. Though i live in Moscow, Russia, where Spotify doesnt officially represented at the moment, i managed to pay for my Premium via my friend's american credit card and install Spotify on my phon...
- Hey there! I've been using Spotify for a couple years now. Though i live in Moscow, Russia, where Spotify doesnt officially represented at the moment, i managed to pay for my Premium via my friend's ...
-
-
- Spotify Legend
- 1823 Views
- 3 replies
- 0 likes
-
PremiumRussia
- 1823 Views
- 3 replies
- 0 likes