Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 129455 Views
- 87 replies
- 10 likes
- 129455 Views
- 87 replies
- 10 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 15434 Views
- 27 replies
- 3 likes
- 15434 Views
- 27 replies
- 3 likes
Superuser Contribution Spotify charge me in two cards
there’s two charges at both of my card monthly for few months. Just want to double check which account of mine being charged. Charge reference : Charge referenced : plesse email to me the answe tq
- there’s two charges at both of my card monthly for few months. Just want to double check which account of mine being charged. Charge reference : <Moderator snip: payment details> &...
-
-
- Spotify Legend
- 361 Views
- 1 replies
- 0 likes
- 361 Views
- 1 replies
- 0 likes
Superuser Contribution Subscription paid twice without arrangement in my country.
Goodnight I would like to please indicate where I can claim since I have a premium subscription but I have debit in two cards, I put it in the help on the page without solution, call the two banks and I can not do stop debit in any because they say i...
- Goodnight I would like to please indicate where I can claim since I have a premium subscription but I have debit in two cards, I put it in the help on the page without solution, call the two ...
-
-
- Spotify Legend
- 290 Views
- 1 replies
- 0 likes
- 290 Views
- 1 replies
- 0 likes
Superuser Contribution Lost my premium when travelling to the Philippines
PlanPremiumCountryNetherlandsDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Spotify account is from the Netherlands and it was a premium account. When I travelle...
- Plan Premium Country Netherlands Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My Spot...
-
-
- Spotify Legend
- 474 Views
- 1 replies
- 0 likes
- 474 Views
- 1 replies
- 0 likes
Deducted money from credit card but no premium
PlanFree CountryLithuania DeviceSamsung galaxy a8 2018 Operating systemAndroid My Question or IssueSo I wanted to get the premium for 0.99eu for 3 months. I added all the credit card information and tried to order it but it said something like "youve...
- Plan Free Country Lithuania Device Samsung galaxy a8 2018 Operating system Android My Question or Issue So I wanted to get the premium for 0.99eu for ...
-
-
- Spotify Star
- 573 Views
- 1 replies
- 0 likes
- 573 Views
- 1 replies
- 0 likes
Canceling Sprint - will my account/listening history/playlists remain intact?
PlanPremiumCountryUSADeviceLG G7 ThinQOperating SystemAndroid My Question or IssueI first signed up for Spotify in 2014, using a Sprint promotion. I've been billed through them ever since. I plan to leave Sprint, but I am concerned that five years of...
- Plan Premium Country USA Device LG G7 ThinQ Operating System Android My Question or Issue I first signed up for Spotify in 2014, using a Sprint promotion. I've been billed through th...
-
-
- Community Legend
- 573 Views
- 1 replies
- 0 likes
- 573 Views
- 1 replies
- 0 likes
Cannot purchase Spotify Premium for €0.99 offer
PlanPremiumCountryIrelandDeviceAndroid phone, Windows ComputerOperating SystemAndroid 9, Windows 10 My Question or Issue:Hello,I have tried to buy premium with the offer of €0.99 for 3 months, however after I enter my card details, it tells me I have...
- Plan Premium Country Ireland Device Android phone, Windows Computer Operating System Android 9, Windows 10 My Question or Issue: Hello, I have tried to buy premium with the offer of...
-
-
- Spotify Star
- 456 Views
- 1 replies
- 0 likes
- 456 Views
- 1 replies
- 0 likes
My bank cate hacked
PlanFreeMorocco DeviceHp, acer, huaweiOperating SystemAndroid My Question or IssueI was trying to get a Spotify premium for the 2nd Time in my account, but the payment was not confirmed and I cancelled so the next day I was surprised that SPOTIFY TAK...
- Plan Free Morocco Device Hp, acer, huawei Operating System Android My Question or Issue I was trying to get a Spotify premium for the 2nd Time in my accou...
-
-
- Spotify Star
- 261 Views
- 1 replies
- 0 likes
- 261 Views
- 1 replies
- 0 likes
no record of subscription
PlanFreeCountryCanadaDeviceOPPO a37fOperating SystemColorOS My Question or IssueI checked my account for any subscription or the receipts related to that but did not find any. But I am being charged 9.99 CAD every month. How do i cancel that ?
- Plan Free Country Canada Device OPPO a37f Operating System ColorOS My Question or Issue I checked my account for any subscription or the receipts related to that but did not ...
-
-
- Spotify Star
- 263 Views
- 1 replies
- 0 likes
- 263 Views
- 1 replies
- 0 likes
Google home mini request
PlanFree/PremiumCountryCanadaDeviceGoogle Pixel 2 Operating SystemAndroid My Question or IssueHello, I have never been able to get a Google home mini since I am a premium user since over 2years. It feels bad to hear my friends just signed up and got ...
- Plan Free/Premium Country Canada Device Google Pixel 2 Operating System Android My Question or Issue Hello, I have never been able to get a Google home mini since...
-
-
- Spotify Star
- 303 Views
- 1 replies
- 0 likes
- 303 Views
- 1 replies
- 0 likes
premium subscription
create a new account for my mother to be able to use the promotion of 3 months for $ 1.99, when I went to make the signature, said that I could not do, because I had already made a signature before, being that I just created the account , but charged...
- create a new account for my mother to be able to use the promotion of 3 months for $ 1.99, when I went to make the signature, said that I could not do, because I had already made a signature before, ...
-
-
- Spotify Star
- 270 Views
- 1 replies
- 0 likes
- 270 Views
- 1 replies
- 0 likes
Superuser Contribution Me elimina a mi familia de mi cuenta premium
Estoy super molesta por que no borra a mi familia de la cuenta premium & es una lata volver a activarlos. que pasa por que pasa esto¡! AYUDA
- Estoy super molesta por que no borra a mi familia de la cuenta premium & es una lata volver a activarlos. que pasa por que pasa esto¡! AYUDA
-
-
- Spotify Legend
- 1109 Views
- 5 replies
- 0 likes
- 1109 Views
- 5 replies
- 0 likes
Age registration problem
PlanFree/PremiumCountry: Italy DeviceAnyOperating SystemAny My Question or IssueGood evening. I tried to create an account for my daughter, but when I insert birth day the registration system says to me that age limit is not satisfied, but my daughte...
- Plan Free/Premium Country: Italy Device Any Operating System Any My Question or Issue Good evening. I tried to create an account for my daughter, but when I insert birth day t...
-
-
- Casual Listener
- 1234 Views
- 8 replies
- 0 likes
- 1234 Views
- 8 replies
- 0 likes
Solved!! Pay for Premium, still on free
PlanFree/PremiumCountry Canada DeviceSamsung Galaxy Tab2Operating SystemAndroid My Question or IssueI paid for Premium, the payment passed on June 4th on my credit card. I didn't received receipt/invoice, no email confirmation (nothing in spam) and s...
- Plan Free/Premium Country Canada Device Samsung Galaxy Tab2 Operating System Android My Question or Issue I paid for Premium, the payment passed on June 4th on my credit card....
-
-
- Spotify Star
- 484 Views
- 1 replies
- 0 likes
- 484 Views
- 1 replies
- 0 likes
cant buy premium for 0,99
PlanPremiumCountryGermanyDevicedifferentOperating Systemdifferent My Question or Issuehello, it says premium is only 0,99 for three months, but when i try to buy it, it always says i am buying normal premium for 9,99/month.Also the onyl payment optio...
- Plan Premium Country Germany Device different Operating System different My Question or Issue hello, it says premium is only 0,99 for three months, but when i try to buy it,...
-
-
- Spotify Star
- 362 Views
- 3 replies
- 0 likes
- 362 Views
- 3 replies
- 0 likes
Payment failed, please try again later.
More months on end I've had this same problem attempting to obtain premium. Everytime I try to sign up, I get an error message saying, "payment failed, please try again later." I have tried to get premium on different bank cards and on different acco...
- More months on end I've had this same problem attempting to obtain premium. Everytime I try to sign up, I get an error message saying, "payment failed, please try again later." I have tried to get pr...
-
-
- Roadie
- 841 Views
- 4 replies
- 0 likes
- 841 Views
- 4 replies
- 0 likes
Falha ao realizar pagamento com cartão
Estou com problema de falha no pagamento quando vou realizar o pagamento, meus cartões estão pagos o de crédito e o débito. Quero alguma solução ! Sou do Brasil
- Estou com problema de falha no pagamento quando vou realizar o pagamento, meus cartões estão pagos o de crédito e o débito. Quero alguma solução ! Sou do Brasil
-
-
- Community Legend
- 337 Views
- 1 replies
- 0 likes
- 337 Views
- 1 replies
- 0 likes
Charged but i don't pay
My mother started a family pack. She pays for it. I don't.Still recently spotify takes money from my account. How?I went to the bank to shut down the payment but the bank told me they cant do this, because of the contract i have with spotify. PlanFre...
- My mother started a family pack. She pays for it. I don't. Still recently spotify takes money from my account. How? I went to the bank to shut down the payment but the bank told me they cant do thi...
-
-
- Community Legend
- 234 Views
- 1 replies
- 0 likes
- 234 Views
- 1 replies
- 0 likes
Student Subscription has suddenly be cancelled in my app
PlanStudent SubscriptionCountrySingaporeDeviceSamsung S10Operating SystemAndroid My Question or Issue My premium subscription has stop working suddenly. Paid already at the start of the month like 2 days ago..i found that i was not able to download m...
- Plan Student Subscription Country Singapore Device Samsung S10 Operating System Android My Question or Issue My premium subscription has stop working suddenly. Paid a...
-
-
- Community Legend
- 235 Views
- 1 replies
- 1 likes
- 235 Views
- 1 replies
- 1 likes
Why do I still see "Get Premium" option on website after getting premium?
I have premium but I still see "Get Premium" stuff on the website, will it be there forever because there are other plans like Family plan etc. ?
- I have premium but I still see "Get Premium" stuff on the website, will it be there forever because there are other plans like Family plan etc. ?
-
-
- Spotify Star
- 372 Views
- 3 replies
- 0 likes
-
Premium
- 372 Views
- 3 replies
- 0 likes
Spotify and hulu connection
I have had the spotify student plan for over a year now. The only thing I've recently changed is my payment to a different credit card. It already billed me for this month so its not that. I've had hulu this whole time connected and just today I trie...
- I have had the spotify student plan for over a year now. The only thing I've recently changed is my payment to a different credit card. It already billed me for this month so its not that. I've had h...
-
-
- Composer
- 279 Views
- 1 replies
- 0 likes
- 279 Views
- 1 replies
- 0 likes