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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

DLMOC

Visitor

72134 Views

19 replies

97 likes

  • 72134 Views
  • 19 replies
  • 97 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

135578 Views

69 replies

10 likes

Premium for Family
  • 135578 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

75616 Views

89 replies

4 likes

  • 75616 Views
  • 89 replies
  • 4 likes

Cobrança indevida

PlanPremiumCountryNrazilDevice(iPhone XROperating System(iOS 10 My Question or IssueOlá, sou assinante do Spotfy Premium, pagando R$16,90 por mês. Porém dia 3/9 fui cobrada no valor de R$199,00. Gostaria de entender o que aconteceu e saber como proce...

Visitor

Plan Premium Country Nrazil Device (iPhone XR Operating System (iOS 10   My Question or Issue Olá, sou assinante do Spotfy Premium, pagando R$16,90 por mês. Porém dia 3/9 fui cobrada n...

OneByBoo

Roadie

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

Spotify Premium Trial not working

PlanCurrently FreeCountryGermanyDeviceOP3Operating SystemAndroid PMy Question or IssueHi, recently I wanted to give the 3 month Spotify Premium Trial a try but whatever I do it keeps saying that this option is not available for me (blue box above pay...

Casual Listener

Plan Currently Free Country Germany Device OP3 Operating System Android P My Question or Issue Hi,   recently I wanted to give the 3 month Spotify Premium Trial a try but whateve...

EFEL

Casual Listener

577 Views

4 replies

0 likes

  • 577 Views
  • 4 replies
  • 0 likes

Invalid Banking Details

Plan:Free, but wanting premiumCountry:South Africa DeviceHuawei P20Operating SystemAndroid My Question or Issue My bank card expired and my premium subscription was cancelled. I received a temporary card from my banking institution,have tried since t...

Visitor

Plan: Free, but wanting premium Country: South Africa   Device Huawei P20 Operating System Android   My Question or Issue   My bank card expired and my premium subscription...

OneByBoo

Roadie

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

Charged for a free trial

PlanFreeCountryUSADeviceiPhone max rOperating SystemiOS 10 My Question or IssueI was charged for a free trial which I needed 2 weeks before expiration

Visitor

Plan Free Country USA Device iPhone max r Operating System iOS 10   My Question or Issue I was charged for a free trial which I needed 2 weeks before expiration 

Billy-J

Spotify Star

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

Student Subscription

PlanPremiumCountryCzech Republic Device(Lg G7 ThinQ)Operating System(Android My Question or IssueFew days ago I changed my plan to student subscription and after reloading I saw the confirmation that my plan has changed, but today I paid a full price...

Newbie

Plan Premium Country Czech Republic   Device (Lg G7 ThinQ) Operating System (Android 😎   My Question or Issue Few days ago I changed my plan to student subscription and after re...

Billy-J

Spotify Star

1063 Views

1 replies

0 likes

  • 1063 Views
  • 1 replies
  • 0 likes

Solved!! HELP! My student account expired and I cannot resubscribe (only subscribed for 1 year)

PlanStudnet PlanCountryCanadaDevice(iPhone 6s + Desktop on Google Chrome My Question or IssueMy 1st year as a student ended on Aug 30th, so I went to renew it, but when I try it gives me the error message "You have already redeemed this offer." I wen...

Casual Listener

Plan Studnet Plan Country Canada Device (iPhone 6s + Desktop on Google Chrome   My Question or Issue My 1st year as a student ended on Aug 30th, so I went to renew it, but when I try i...

nadeennq

Casual Listener

778 Views

2 replies

0 likes

  • 778 Views
  • 2 replies
  • 0 likes

Accidentily signed up with a wrong email and put in payment info, cant access account

Case is as follows: I made an account and used the wrong email (stressful day).I then put in my payment card info for the spotify trial for premium (which will expire soon). Now I can not access the account (since it was not my email, probably it jus...

Visitor

Case is as follows:  I made an account and used the wrong email (stressful day). I then put in my payment card info for the spotify trial for premium (which will expire soon).   Now I c...

Brunelicia

Community Legend

420 Views

1 replies

0 likes

  • 420 Views
  • 1 replies
  • 0 likes

Charged for free premium

Plan Free/PremiumCountry India Device Samsung s10 My Question or IssueI applied for a student premium account which says that 3 months are free and then, Rs66/month would be charged as a discounted rate. But it asked me for payment even for the 3 mon...

Visitor

Plan Free/Premium Country India   Device Samsung s10   My Question or Issue I applied for a student premium account which says that 3 months are free and then, Rs66/month wo...

Brunelicia

Community Legend

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Student Discount by mobile payment in Turkey

PlanStudent PremiumCountryTurkeyDeviceiPhone 7Operating SystemiOS 12.4.1 My Question or IssueI wanted to activate my student discount and get the premium, but it seems that there is no option for me to pay this by mobile payment. There is an option t...

Visitor

Plan Student Premium Country Turkey Device iPhone 7 Operating System iOS 12.4.1   My Question or Issue I wanted to activate my student discount and get the premium, but it seems that t...

Rene01

Community Legend

469 Views

2 replies

0 likes

  • 469 Views
  • 2 replies
  • 0 likes

PAGAMENTO VIA BOLETO - BRASIL

PlanoGrátis / PremiumPaísBrasilDispositivo(iPhone 7 Plus)Sistema operacional(iOS 10) Minha pergunta ou problemaPaguei pelo plano premium via boleto bancário há 3 dias, e meu plano ainda não mudou. Como posso proceder para comprovar que já está pago e...

Visitor

  Plano Grátis / Premium País Brasil Dispositivo (iPhone 7 Plus) Sistema operacional (iOS 10)   Minha pergunta ou problema Paguei pelo plano premium via boleto bancário há 3 dias...

Bittencourt

Spotify Star

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution new credit card not accepted

I've been trying to change my payment over to my capital one card, but every time I try, spotify says it's having a problem. I've tried on numerous occasions over the past week. Help!

Newbie

I've been trying to change my payment over to my capital one card, but every time I try, spotify says it's having a problem.  I've tried on numerous occasions over the past week.  Help!

Petya

Community Legend

602 Views

2 replies

0 likes

  • 602 Views
  • 2 replies
  • 0 likes

Purchased Spotify Gift Card - Site Says its Invalid

PlanPremium CountryCanada Operating SystemWindows 10 My Question or IssueI purchased a gift card for $10 at FreshCo and when trying to redeem it, the website tells me it's invalid. I have gone through all the troubleshooting tips and none of it works...

Visitor

Plan Premium   Country Canada   Operating System Windows 10   My Question or Issue I purchased a gift card for $10 at FreshCo and when trying to redeem it, the website tells ...

Billy-J

Spotify Star

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

subscription

Plan 129 monthlyFree/PremiumCountry Philippines Device(samsung a50)Operating System(android) My Question or IssueWas not able to pay my premium account due to my link card was blocked and still under processing. How can i pay may premium account for ...

Visitor

Plan 129 monthly Free/Premium Country Philippines   Device (samsung a50) Operating System (android)   My Question or Issue Was not able to pay my premium account due to my link ca...

Luan

Spotify Star

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

JUST bought a gift card and Spotify yet it's not working.....

I have a premium subscription and just bought a gift card from the grocery store. When I try to enter it in it says "Something went wrong." I've tried everything. It's amazing to me that I'm unable to chat with support about this in a chat or on the ...

Newbie

I have a premium subscription and just bought a gift card from the grocery store. When I try to enter it in it says "Something went wrong." I've tried everything.    It's amazing to me th...

Billy-J

Spotify Star

319 Views

1 replies

1 likes

  • 319 Views
  • 1 replies
  • 1 likes

Spotify and Hulu

INone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 10,etc.) My Question or Issue...

Casual Listener

INone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro ...

Billy-J

Spotify Star

590 Views

3 replies

0 likes

  • 590 Views
  • 3 replies
  • 0 likes

Subscription payment in vain?

I have been paying my subscrpition without interruprtion since 2018 and since a few weeks I am no longer able to benefit from the "premium" package as before. i have tried logging out of all devices, confirming the payments via paypal, all is in orde...

Casual Listener

I have been paying my subscrpition without interruprtion since 2018 and since a few weeks I am no longer able to benefit from the "premium" package as before. i have tried logging out of all devices,...

Billy-J

Spotify Star

609 Views

6 replies

0 likes

  • 609 Views
  • 6 replies
  • 0 likes

Hulu

I have had spotify premium for sometime and have hulu along with it and magically it is no longer there. Why is that? Also why the heck do students get discounts but Veterans and Active Duty do not? What makes them so special?

Casual Listener

I have had spotify premium for sometime and have hulu along with it and magically it is no longer there. Why is that? Also why the heck do students get discounts but Veterans and Active Duty do not? ...

Billy-J

Spotify Star

1528 Views

12 replies

0 likes

  • 1528 Views
  • 12 replies
  • 0 likes

Posso ouvir minhas musicas baixadas sem o premium?

Vou acabar ficando sem premium no spotify por que estou sem limite no cartão, as musicas que eu baixei continuo podendo ouvir offline?

Visitor

Vou acabar ficando sem premium no spotify por que estou sem limite no cartão, as musicas que eu baixei continuo podendo ouvir offline?

Brunelicia

Community Legend

1818 Views

1 replies

0 likes

  • 1818 Views
  • 1 replies
  • 0 likes

Solved!! Fala no Pagamento do Débito Bradesco

Bom dia.Não estou conseguindo assinar o Premium. Toda vez que tento aparece que teve um problema ao realizar o pagamento.O método de pagamento escolhido foi o débito do Bradesco.Já tentei usar outros navegadores, colocar em guia anônima, chequei os d...

Casual Listener

Bom dia. Não estou conseguindo assinar o Premium. Toda vez que tento aparece que teve um problema ao realizar o pagamento. O método de pagamento escolhido foi o débito do Bradesco. Já tentei usar ...

Brunelicia

Community Legend

926 Views

5 replies

0 likes

  • 926 Views
  • 5 replies
  • 0 likes

Premium desactivado

PremiumArgentina DeviceLg Q6 Hola, mi cuenta premium pasó a free de la noche a la mañana. Todos mis pagos están al día. No tengo varias cuentas, uso la misma desde hace años. Ya probé volver a iniciar sesión y no sirve

Visitor

Premium Argentina   Device Lg Q6   Hola, mi cuenta premium pasó a free de la noche a la mañana. Todos mis pagos están al día. No tengo varias cuentas, uso la misma desde hace años. Ya...

Brunelicia

Community Legend

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes