Problems with university subscription

[juanfeperaltaz]

Good evening.

Yesterday I entered my credit card to pay the University students' premium, I sent the document to verify that if I am in a university, but I have not received the confirmation email, and besides this, they already charged me for the service premium ... I've written to Spotify support and they still do not respond ... What happened? What I do? I need a solution, please.

[user-removed]

Hey @juanfeperaltaz! 👋

If you've reached out to Spotify Support, help's already on its way! Just to make sure, if you've reached out through the contact form, you should have received an email saying that your message has been received 🙂 If it's through Social Media, you won't get a confirmation message, but you'll get a reply ASAP!

Cheers!