Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 162922 Views
- 108 replies
- 12 likes
- 162922 Views
- 108 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 18326 Views
- 27 replies
- 4 likes
- 18326 Views
- 27 replies
- 4 likes
Superuser Contribution From regular Premium to Family
Hi guys! My brother just added me to our Premium family account for Spotify, but I was already subscribed to Premium myself for €9.99/month. On the site it says that from now on, my brother will be paying for my subscription to Premium. Does this mea...
- Hi guys! My brother just added me to our Premium family account for Spotify, but I was already subscribed to Premium myself for €9.99/month. On the site it says that from now on, my brother will be p...
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- Roadie
- 175 Views
- 1 replies
- 0 likes
- 175 Views
- 1 replies
- 0 likes
Superuser Contribution credit card update to details not possible
Hey Spotify,for 3 days in a row I treid to update my credit card information. Following your instructions does not work because on iPhone or Mac I always get the "idle" clock once I select credot card update!!!! Pay Pal might work, but I want to cont...
- Hey Spotify, for 3 days in a row I treid to update my credit card information. Following your instructions does not work because on iPhone or Mac I always get the "idle" clock once I select credot c...
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- Roadie
- 190 Views
- 1 replies
- 0 likes
- 190 Views
- 1 replies
- 0 likes
Premium Family acount reactivation
Hello.I have a spotify family account with my wife and my two kids.I declared the lost of my credit card two weeks ago, thus the Spotify debit failed and my account was suspended.When I entered a new credit through the Spotify web interface my accoun...
- Hello. I have a spotify family account with my wife and my two kids. I declared the lost of my credit card two weeks ago, thus the Spotify debit failed and my account was suspended. When I entered...
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- Casual Listener
- 558 Views
- 1 replies
- 3 likes
- 558 Views
- 1 replies
- 3 likes
Superuser Contribution Paid but Cant use premium
paid for premium but still looks like using free version
- paid for premium but still looks like using free version
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- Casual Listener
- 738 Views
- 5 replies
- 0 likes
- 738 Views
- 5 replies
- 0 likes
Solved!!Superuser Contribution Have I been unsubscribed?
Had an email this morning from Spotify saying my latest payment hadn't gone thru. Only reason I can think of is I have recently changed mobile network providers? As there is money in the account and card details are correct. Anyway I logged in and up...
- Had an email this morning from Spotify saying my latest payment hadn't gone thru. Only reason I can think of is I have recently changed mobile network providers? As there is money in the account and ...
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- Roadie
- 1580 Views
- 3 replies
- 0 likes
- 1580 Views
- 3 replies
- 0 likes
Payment prenium OK but application dont work
i have buy year prenium after my credit card expire. this payement with my new card is visible on my bank log and in spotify log but application call my to add new payment methode for keep my prenium account and i can do nothing in android applicatio...
- i have buy year prenium after my credit card expire. this payement with my new card is visible on my bank log and in spotify log but application call my to add new payment methode for keep my prenium...
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- Community Legend
- 383 Views
- 3 replies
- 0 likes
- 383 Views
- 3 replies
- 0 likes
Superuser Contribution I'm owner of a family, but my family cant listen
hi,I'm the owner of our family account on spotify.But on the moment of payment they didn't charges the total price.And now the rest of the members of our family can't listen to premium no more. How can i solve this problem? tnx
- hi, I'm the owner of our family account on spotify. But on the moment of payment they didn't charges the total price. And now the rest of the members of our family can't listen to premium no more....
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- Roadie
- 281 Views
- 1 replies
- 0 likes
- 281 Views
- 1 replies
- 0 likes
Superuser Contribution I am beeing charged twice per month. No FB subscription and I can't find two subscribptions?
I am beeing charged twice per month. No FB subscription and I can't find two subscribptions? How can I make sure all Premium subscrioptions on my account is cancelled?
- I am beeing charged twice per month. No FB subscription and I can't find two subscribptions? How can I make sure all Premium subscrioptions on my account is cancelled?
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- Roadie
- 305 Views
- 1 replies
- 0 likes
- 305 Views
- 1 replies
- 0 likes
Moving from Premium to Family Sharing
Hi! I just signed up for premium and used my PayPal account (free trial ends March 24 and then I'll be charged). I thought I was signing up for the family sharing plan. When I click on it, it wants me to go through PayPal again. My question is, will ...
- Hi! I just signed up for premium and used my PayPal account (free trial ends March 24 and then I'll be charged). I thought I was signing up for the family sharing plan. When I click on it, it wants m...
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- Community Legend
- 267 Views
- 1 replies
- 0 likes
- 267 Views
- 1 replies
- 0 likes
I dont have premium, but im getting the perks.
I'm able to fast forward through songs and go back to a previous song, I looked around and I can't cancel the subscription. I know that the 30 day free trial that I get when I would sign up when it ends it would charge me for the next month after. I ...
- I'm able to fast forward through songs and go back to a previous song, I looked around and I can't cancel the subscription. I know that the 30 day free trial that I get when I would sign up whe...
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- Community Legend
- 785 Views
- 1 replies
- 0 likes
- 785 Views
- 1 replies
- 0 likes
Charged this month after cancelling
I have been charged during February after cancelling my subscription, and this help systemis a hassle.
- I have been charged during February after cancelling my subscription, and this help system is a hassle.
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- Spotify Star
- 222 Views
- 1 replies
- 0 likes
- 222 Views
- 1 replies
- 0 likes
Charged even though I unsubscribed
I canceled my subscription but was still charged, I need my money refunded ASAP. Please and thank you
- I canceled my subscription but was still charged, I need my money refunded ASAP. Please and thank you
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- Spotify Star
- 231 Views
- 1 replies
- 0 likes
- 231 Views
- 1 replies
- 0 likes
Please could you send me the promo. 3 month for $9.99? Thank you.
Hi, could you please me send me the promo. 3 month for $9.99 again? Thank you.
- Hi, could you please me send me the promo. 3 month for $9.99 again? Thank you.
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- Spotify Star
- 313 Views
- 1 replies
- 0 likes
- 313 Views
- 1 replies
- 0 likes
College Student Offer Denied, But Still Paying 4.99?
Hi to any one reading,I was billed 4.99 a couple minutes ago but I was told by the website I am not Currently a College student. I don't have any records with 3 pieces of mail but I still have my Student E-mail and Photo I.D.Since this has occured I ...
- Hi to any one reading, I was billed 4.99 a couple minutes ago but I was told by the website I am not Currently a College student. I don't have any records with 3 pieces of mail but I still have my...
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- Spotify Star
- 179 Views
- 1 replies
- 0 likes
- 179 Views
- 1 replies
- 0 likes
Superuser Contribution pago doble
contrate cuenta premium y se me realizaron 2 cobros, uno de 2,83 dolares y otro de 5,52 dolares. solo contrate cuenta premium como solicito aclarar el problema? raul caceres
- contrate cuenta premium y se me realizaron 2 cobros, uno de 2,83 dolares y otro de 5,52 dolares. solo contrate cuenta premium como solicito aclarar el problema? raul caceres
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- Newbie
- 225 Views
- 2 replies
- 0 likes
- 225 Views
- 2 replies
- 0 likes
Univ student
Hi. I paid for university premium account (it costs $7.400 cop) but now i see my bank account and they charged $23.000 COP. I don't know what to do, where is my money?
- Hi. I paid for university premium account (it costs $7.400 cop) but now i see my bank account and they charged $23.000 COP. I don't know what to do, where is my money?
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- 188 Views
- 0 replies
- 0 likes
- 188 Views
- 0 replies
- 0 likes
Superuser Contribution Suspicious Mail received
Yesterday my daughter received a suspicious mail from Paypal informing about payment concerning the service of Spotify, which she doesn`t have. Tha mail is a bit concerning for two reasons: 1. She doesn`t have this service and 2. when opening the inv...
- Yesterday my daughter received a suspicious mail from Paypal informing about payment concerning the service of Spotify, which she doesn`t have. Tha mail is a bi...
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- Roadie
- 259 Views
- 1 replies
- 0 likes
- 259 Views
- 1 replies
- 0 likes
Payment doesn’t work
All the payment method doesn’t work!!! I’ve tried 2 mastercard and it says payment failed, try another method. I don’t know what to do. Please help.
- All the payment method doesn’t work!!! I’ve tried 2 mastercard and it says payment failed, try another method. I don’t know what to do. Please help.
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- Casual Listener
- 235 Views
- 1 replies
- 0 likes
- 235 Views
- 1 replies
- 0 likes
Superuser Contribution Double billed erroneously on very first Spotify/Hula payment for $4.99
Dear Spotify Customer Service/Accounts Receivable/Billing:Please reverse the extra $4.99 charged to my bank account on my very first payment tonight while joining the Spotify/Hulu for students. Not happy, too, that it is so difficult to impossible no...
- Dear Spotify Customer Service/Accounts Receivable/Billing: Please reverse the extra $4.99 charged to my bank account on my very first payment tonight while joining the Spotify/Hulu for students.&nbs...
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- Regular
- 649 Views
- 5 replies
- 0 likes
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Double Charge
- 649 Views
- 5 replies
- 0 likes
I’ve been charged twice.
Hi I need help, yesterday I signed up for the Student discount, and I was charged twice $4.99, a total of $10 I’m my bank account when I should of only been charged once. Who do I tell or what I do so one of the charges is removed. Thank you.
- Hi I need help, yesterday I signed up for the Student discount, and I was charged twice $4.99, a total of $10 I’m my bank account when I should of only been charged once. Who do I tell or what I do s...
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- Casual Listener
- 339 Views
- 2 replies
- 0 likes
- 339 Views
- 2 replies
- 0 likes