Proplem with my subscription

[Ayham99]

Hi

20 days ago I bought Spotify premium from my phone's service provider, the problem is the credit have been deducted from my account, but I haven't got the subscription yet. I have tried deleting the app and installing it again and loging out of the app but nothing have worked, what I can do?

[Billy-J]

Hey @Ayham99, and welcome to the community.

Hope you're doing great! 

I understand your concern. In this case, I'd recommend reaching out to your service provider as they have access to your subscription info.

In the meantime, if you need help with anything else, just let me know 🙂