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Re: Unable to update payment method

Re: Unable to update payment method

I'm having the exact same problem.  Here's a screenshot.  There's no "Update" option next to the plan.  I've gone through every option under my account but it doesn't even show me my existing payment method nor does it give me a place to change it.

jazeejen_0-1683049044995.png

 

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1 Reply

Hey @jazeejen ,

 

Thanks for reaching out.

 

That's because you're a member of the Duo plan 🙂 Only the owner can update the payment method.

 

Let me know if you have any other questions.

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