Recurrring payments

[Bel6]

Hello, Spotify is deducting a monthly fees from my visa for premium services however im not getting any and when i try to cancel it from subscription page there is no cancellation button, please help

[oburger04]

You should probably contact customer services!!!!!

[Bel6]

How? I didn't find a number to call or an email for customer service! 

[oburger04]

Try this!

Spotify USA Inc
45 W. 18th Street
7th Floor
New York, NY 10011
USA
office@spotify.com

[Guido]

Hey @Bel6.

Thanks for getting in touch!

It sounds like you might have an extra account with us. It's very easy to create a Spotify account so find out using this page if this is the case. Once you find your Premium account, you can use these instructions to close your Free account. This will avoid confusion.

Hope it works! Let us know if you have further questions.

Have a nice day!