Refund not given

[Bethany11]

Hi,
I spoke to someone on the 4th of June about getting a refund as my Facebook connected account stopped me being able to access it to cancel it. The man kindly gave me a new account by freeing up my email and said he was processing a refund of 9.99GBP which would take 3-5 working days and this has not been delivered. I would like this to be rectified as I do love Spotify. Worst thing is I don't even have the premium anymore as he cancelled it to give me the refund which is completely fair enough however the refund has not arrived and I don't even have the Spotify.

[Jack]

Hey @Bethany11, thanks for getting in touch on the Community!

We'd recommend reaching back out to our support team. Whether it was done with us directly via email, or by tweeting our support handle, we'll be able to help you out further and take a look under the hood.

Could you respond to your last correspondence from us, whether it was an email or a tweet or a Facebook message?

Let's get you fully back on your feet with Spotify 🙂

Thanks,

Jack