Refund

[divadobhal]

I tried to get a student discount and subscribe to Spotify Premium completely unaware of the fact that i needed to be a university student. I didnt go through with it and complete the verification process but they charged me and i want a refund. Please help!

[fischfun]

Hey @divadobhal!

No problem at all! Here's Spotify's refund policy:

Refund policy

If you’ve never used your Premium subscription, or have bought but not redeemed an online Spotify gift card, you can get a full refund within 14 days of purchase. Just contact us.

I can't guarantee a refund, but if you meet the requirements and fill out necessary information you should be good to go.

[Bittencourt]

Hey @divadobhal, 

In this case the charge will be soon reimbursed. What happened is that your bank put a temporary authorization on your account. Now since you never got fully verified they will not fully process on your bank and your money will be returned as soon as they clear, which might take up to 3 days.

Let me know if you need further help!