Rejecting a 3 month premium code

[killey7]

1. I was in media market (Electronics store) couple days ago and bought a controller with two codes for Spotify premium . After returning to home and trying to activate the Spotify premium using the code it said that the account has already used free Spotify premium which isn't true because I created the account a month ago and didn't activate the free Premium trial or anything .

Also I tried on another account and it didn't work , it said the same thing , the free Premium trial has been already used on this account and can't be used another time . Please help me and I'm sorry for my bad English 

Plan

Free/Premium

Country

Poland

Device

PC and Xiaomi Redmi note 11

Operating System

Windows 

My Question or Issue

How do I fix that 

[Billy-J · Accepted solution]

Hey @killey7, thanks for reaching out to the Community!

Premium offers are typically available if you haven’t tried Premium in the past. This also means using the same payment card for any of Spotify’s services in the past - that would consider you as using Premium before. There’s more information on free trials here. 

Hope this helps and let me know if you have any more questions.

[CashnerDiana]

Accept solution

[Ananyatm]

Spotify premium code is not working for me. It's fraud activity which we already received a code and they say it's not correct code. New people who are getting to premium spotify through code please read this, 

[Billy-J]

Hey @Ananyatm, 

Thanks for your post. In that case, it’s best to reach out to the original seller of that gift card, as they will have more information and can provide next steps.

You can check out this guide as well, for what to do in the event you can’t redeem a gift card. 

Hope this helps!