Request for Refund

[lc7thtdhl64es759785d]

Hello,

Please refund the money you deducted from my account. I intended to cancel my subscription earlier, but you charged me before I had the chance to do so.

Thank you

Plan

Premium

Country

Kazakhstan 

Device

(iPhone 14 pro max)

[Billy-J]

Hey @lc7thtdhl64es759785d, thanks for reaching out to the Community!

Spotify recommends canceling your subscription at least 24 hours before your next billing date, as the charge may have started processing after that timeframe. I’d recommend canceling your subscription following these steps. 

I also understand that you would like a refund. Please know that if a payment has already been processed on your account, canceling the subscription will not refund the payment, and your Premium will remain active until the next billing date. Any and all refund requests are handled by contacting Customer Support here.

Refunds can only be processed within a brief timeframe after the payment has been processed (date of purchase), and I would recommend making sure that you have all of your payment information on hand, as the Customer Support team will need that to verify your account.



There is more information about refunds here.

Hope this helps. If you need further help, just let me know. I’d be happy to take a look!

[Daniel275]

I need my subscription money back 

[Billy-J]

Hey @Daniel275, 

Hope you’re doing well. Please follow the steps that I provided in my last reply that include the next steps to take and information to avoid this from happening in the future. 

Let me know if you have any questions!