Cancel subscription and get a refund

[Jmoney76]

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription 

[lc7thtdhl64es759785d]

Hello,

Please refund the money you deducted from my account. I intended to cancel my subscription earlier, but you charged me before I had the chance to do so.

Thank you

Plan

Premium

Country

Kazakhstan 

Device

(iPhone 14 pro max)

[Billy-J]

Hey @lc7thtdhl64es759785d, thanks for reaching out to the Community!

Spotify recommends canceling your subscription at least 24 hours before your next billing date, as the charge may have started processing after that timeframe. I’d recommend canceling your subscription following these steps. 

I also understand that you would like a refund. Please know that if a payment has already been processed on your account, canceling the subscription will not refund the payment, and your Premium will remain active until the next billing date. Any and all refund requests are handled by contacting the support folks backstage here.

Refunds can only be processed within a brief timeframe after the payment has been processed (date of purchase), and I would recommend making sure that you have all of your payment information on hand, as the Customer Support team will need that to verify your account.

Tip: There is more information about refunds here.

Hope this helps. If you need further help, just let me know. I’d be happy to take a look!

[Daniel275]

I need my subscription money back 

[Billy-J]

Hey @Daniel275, 

Hope you’re doing well. Please follow the steps that I provided in my last reply that include the next steps to take and information to avoid this from happening in the future. 

Let me know if you have any questions! 

[IsabelaSantos]

Preciso do reembolso, assinei meus dois primeiros meses de graça e depois meu dinheiro da conta foi tomado, eu quero meu reembolso, preciso do meu dinheiro urgente! Vou cancelar a assinatura e quero meu reembolso 

[31hfgbfsetwo2gfntvpz]

Hello, I received a notification from the Kaspi application that 4.99 USD was written off. I went in. I see that a premium subscription to Spotify has been connected. I cancelled it, but the money has not been returned and there is a message that a free version will start on April 29, 2025. I demand that you cancel this subscription and return my money.

[6vn]

Hello. I want my withdrawn money back as a result of the automatic subscription. I canceled my subscription, but I want the money back.  

[Billy-J]

Hey @6vn, thanks for reaching out to the Community!

I understand that you would like a refund. Please know that if a payment has already been processed on your account, canceling the subscription will not refund the payment, and your Premium will remain active until the next billing date. Any and all refund requests are handled by contacting the right team here.

Refunds can only be processed within a brief timeframe after the payment has been processed (date of purchase), and I would recommend making sure that you have all of your payment information on hand, as the Customer Support team will need that to verify your account.

There is more information about refunds here.
Hope this helps. If you need further help, just let me know. I’d be happy to take a look!

[neerxjjj]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[31sz4nm6vuuljpwvns53]

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription 

[314xb3oeyhz23xo3xw7t]

I was buying Spotify premium but they have fraudulently deducted money from me twice but have not given me the premium.

[Sham0un]

Hey i hope your day is going well when i forst joined spotify premium it was 2 month ago i cancelled the subscribtion but premium was billed from my credit card today all though it was cancelled i would like a refund please if thats possible and thank you for your support 

[WolfyZero]

Today I got charged notice a hour or 2 after receiving bank notication of s transaction, I currently have a gofundme because of been cut off power over almost 2 monthd now, I have health disabilities and you guys touched that money, I wish before hand forced to wait for bank deal with this, for u guys fo what its right, I have not used the service if any during this entire month for obvious reasons, I cancelled subscription and subscription was renewed today, so that time frame and customer support says no? 

[31gsx2zfjlztcyewj7hx]

Plan

/Premium

Country

Colombia

Device

(iPhone XR)

Operating System

(iOS

My Question or Issue

Hace poco obtuve Spotify Premium gratis por 3 meses puse su cuenta de Nequi pero nunca autoricé pra que descontaran sin antes dar un permiso, hoy me han descontado 16.900 y no estoy interesada en tener Spotify premium ya que es una falta de respeto que descuenten por derecha, necesito la devolución de mi dinero y que desactiven Spotify premian desde hoy 

[pathansharma]

• Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Nino6]

1. Hello,please help me.In short, spotify charged me money from my card. I had a free month and now you charged me 4 dollars and something. But now I can't buy it, that's why I canceled it, but I don't think you can refund my money. In short, I really need this money, I am a student and now I can't really afford this. Please, can you help me? 

[Mark0907]

• None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Илья1]

Здравствуйте я не собирался проживать подписку. Я сейчас вообще ею не пользуюсь. Верните деньги пожалуйста

[krishna1926]

refund my money 

[maarirs]

I’ve had a frustrating experience with Spotify’s support team.

The charge happened today, they said that refunds are only issued within the 14-day grace period from the start of the Premium trial not from the actual billing date despite the fact that I canceled the same day the payment was made. I don’t understand why Spotify can’t issue a refund in such a clear-cut situation. I had been traveling across two countries for the past week and was using Spotify offline with downloaded playlists. The day I connected to the internet, the charge went through and I canceled immediately but I’m being told I should’ve canceled it earlier, which simply wasn’t possible. Spotify support is very bad.