Downgrade Premium Duo to Basic Duo

[treasure_ireland]

Hi,

I wish to downgrade from Premium Duo to Basic Duo as I do not want or use audiobooks.

I can't seem to find this option when I try to change plans.

[justinwallen]

have you had any luck on this.  i am trying to upgrade from premium individual to basic duo and getting nowhere.  it won't even let me post a new topic on this subject

[Maxim]

Hey @treasure_ireland,

Thanks for coming to the Community.

If you're eligible for a Basic plan, you'll find it at https://www.spotify.com/account/manage-your-plan/ 🙂

[treasure_ireland]

No luck 😞 

[Maxim]

Hey @treasure_ireland,

Thanks for letting me know.

It sounds like you're, unfortunately, not eligible for a Basic plan then. If you can tell me in which country you're located, then I can check the eligiblity requirements. 🙂

[treasure_ireland]

I am in the UK.

Why would I not be eligible?

[Maxim]

Hey again, @treasure_ireland,

Thanks for letting me know.

While I'm unable to share the exact requirements to be eligible, but you must've had active Premium plan before a certain cut-off date in May of this year, and this subscription must still be active now.

In cases where a user switches from a Premium to a Basic plan and then to a Premium plan again, they'll also lose eligibility.

I hope this clear things up 🙂

[treasure_ireland]

I was part of 2 premium family plans before I set up my premium duo.

Is there no way to contact Spotify customer service to request this change?

[Maxim]

Hey @treasure_ireland,

Thanks for getting back.

When did you start your own Premium Duo plan? 🙂

Support can only check if you're eligible, but if you're already not seeing the Basic plan on the page I shared earlier, chances are very high you're definitely not eligible.

[treasure_ireland]

Start of June

[Maxim]

Thanks for letting me know, @treasure_ireland!

As mentioned earlier, one of the requirements to be eligible is to have an active subscription which has started at some point in May of this year.

Since May is before June, you're, unfortunately, not eligible for any of the Basic plans.

I hope this clears things up! 🙂