Second device

[espicefeather]

I set up my account through Facebook and got premium. When I check what my current services are it says free. But I have all the perks of premium and I'm getting charge for it regularly like it should. Now I tried to sign in on another device and it is only giving me the free version. How do I get the premium on the other device,and have it show on my account? Since I'm paying and getting the service already?

[jsannn]

Hello @espicefeather

Sounds to me like you accidently created 2 acconts and you are trying to log in on your second device with the Free one.

Check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details. This should be your primary account with premium on it.

If you've tried the steps above and it still does not work, please click here. It will then take you through a survey to point you in the right direction.