Signed-up for Free Trial of Premium but isn't Working

[Ocefox]

Plan

Free/Premium < This is the entire point of my question

Country: Australia

Device

Online Chrome, MSI Laptop, Samsung Galaxy S7

Operating System

Windows 10, Android 8.0

My Question or Issue

I installed the app on my phone today, signed up using Facebook, and it gave me the offer of 60 days free trial of premium. So I signed up and it went through... But then... Both Spotify and PayPal sent confirmation emails/receipts but the PayPal website doesn't show the payment and Spotify both online and on the phone thinks I'm on a free account. But when I try to sign up for Premium it says I've already applied for the free trial and can't get premium... So... I dunno what to do. Help?

[Billy-J · Accepted solution]

Hey @Ocefox,

Thanks for reaching out 🙂 

I'm so sorry to hear this. Spotify is currently looking into this, and you can check this thread for more info on this. It is also important to click +VOTE option since you are experiencing this.

I hope this helps! If you need help with anything else, just let me know 🙂

[Ocefox]

The problem is still there... Has anything been found yet?

[Billy-J]

@Ocefox,

Thanks for the reply.

Like I mentioned in my last post, there is a link I provided, where they will tell you the next steps, as they are looking into this.

I hope this helps!