Spotify Premium not working even after money is deducted from account

[jovenk]

- I have been using premium for more than a year and I have had no issues regarding payment.

- Premium expired so I bought the individual plan for 6 months for INR Rs. 719.00. This transaction took place through GPay UPI, and the money has been deducted from my account.

- I did not receive any receipt via mail like usual.

- It still shows Free User and not Premium User everywhere.

- I have tried logging out and logging in. I even uninstalled the app and installed it again. I do not have any other Spotify account apart from this.

Please let me know the issue and resolve it.

[OneByBoo]

Hi there @jovenk,

thanks for reaching out !

I would recommend kicking things off by following the steps provided here to locate all active accounts listed with your details.

Let me know how it goes 🙂