Spotify charged me twice. Has anyone had to go through this too?

[Alejoro21]

I was charged twice this month for my subscription, but Spotify does not provide direct customer support. 

Who can I talk with about this? Anyone knows? 

[32bilee]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue I was charged $12.80 on Sept. 10th, and another $12.80 today. My wife thought she canceled her account months ago. Please cancel her account….Susan Lee, **bleep**, and email confirmation.  Thank you

[Mariasolorellana]

Mi plan de estudiante se me esta cobrando 2 veces desde mi tarjeta de debito

[#4]

I have only one activated premium account but it seems my another missing account have double paid. Can’t find and can’t log in that account. Can you find it and cancel the payment?

[Subgroover]

Hi,

I just came to the conclusion that Spotify is being charged twice every month. One is charged using my PayPal. That one is the account I'm using. The other one is being charged directly from my bank account. That is probably an old account where I forgot to cancel the subscription.

The problem is that I cannot find out what e-mail address is used for that account, so I cannot cancel that subscription. It is probably an account that I used together with my old business partner. I'm not in contact anymore with that person and I cannot sign in to that e-mail address. Because of this I cannot change my Spotify password of course, so I'm kind of stuck.

The only information I have is the information that I can see on the bank transfer.

I just simply want to get rid of the second account I'm paying for, but I have no idea what to do.

Thanks for the answers!

Bob.

[Maxim]

Hey @Subgroover,

Thanks for coming to the Community.

Have you tried following these steps yet to locate your other account? Step 3, for example, doesn't even require access to the email address you no longer have access to.

Let me know how it goes 🙂

[ericaA12]

I'm being charged twice a month for a single premium subscription. To my knowledge I only have 1 account associated to me. How can I find out what other account I am paying for?

[#8]

A few days ago I got charged for my individual premium spotify just to get charged again shortly after

[JerkyBread]

Plan

Premium

Country

Japan

Device

IPhone 14

Operating System

iOS 18

My Question or Issue

I have recently started paying Premium on one card but recently changed payment method to another card but both cards were charged for the same month. Is there any way to get a refund or something for the first card that isn't being used anymore

[#10]

Apparently I have two accounts. I am being charged 11.99 and 19.99 per month. I want to cancel the 11.99 account and transfer to my family account.

[Hugs115]

Bonjour, 

je me suis rendu compte que j’étais prélevé à deux reprises, chaque mois, en raison de deux abonnements auxquels j’aurais souscrit : un Premium classique et un Premium étudiant.

Actuellement étudiant, j’ai souscris à ce dernier lorsque le dernier en date est arrivé à expiration. 

Toutefois, il s’avère que dans la transition, Spotify m’a fait passer en Premium classique. 
Aujourd’**bleep**, je me retrouve avec un duplicata de compte spotify, dont un rattaché à un mail erroné. J’ai naturellement cessé l’abonnement Premium classique mais qui correspond à mon compte principal (avec toutes mes playlists) et au mail erroné. 

Plan

Premium

Country

France

Device

(iPhone 12 Pro)

Operating System

(iOS 16)

My Question or Issue

[kissrustyrain]

I have the same issue of double billing . Decided to cancel my account and re-activate the account after 2 weeks, hoping for an “account reset”.However is doesn’t work . Wrote to Spotify but did not receive any reply. I am currently still double billed every month . Contemplating if I should cancel my account for good 

[Luan]

Hey, @kissrustyrain 
Welcome to the Spotify Community, and thanks for reaching out to us here!

Sorry to hear that! Let's take a closer look at it...

First of all, I recommend that you double-check your order history to make sure you aren't being billed twice for the same account Premium. You should see just one receipt for each month, instead of two.

If everything looks fine on the history, maybe you have another Spotify account with an active Premium subscription. Have you already tried to check it out? If you have other email addresses or phone numbers, it is worth checking if they are associated with another Spotify account and if that one has a subscription.

Stay awesome!

Let me know if you have further questions or need anything else! I'd love to help!

[kissrustyrain]

Hi Luan , thank you for the reply . I checked my order history which shows only a monthly deduction . However my credit card shows 2 deductions per month, every month. 

[kissrustyrain]

Looks like I have to finally cancel my account for good .. such a shame to know there are so many people double billed by Sportify and nothing can be done to prevent this issue .

[Novy]

Hey @kissrustyrain,

Thanks for getting back to us.

In this case, and since we can't check your account or payments from the Community, we'd suggest reaching out to us privately via the channels here so that our teams can take a look at your payments and provide further help if possible. 

The Community will be here if anything else comes up.

[magabim]

Wow! The number of people complaining of being double charged by Spotify is unbelievable. This clearly points to a serious flaw in Spotify billing system - one that Spotify refuses to acknowledge and take accountability for.

Spotify support team has been utterly useless. It feels like hitting a brick wall. Not only they stopped relying my emails, but chat assistants keep transferring the chat from one person to another, and each time the conversation restarts from the beginning, creating an endless loop without resolution.

I have now formally submitted complaints to both the ACCC and NSW Fair Trading, as you gave me no option.