Spotify charged my card twice

[Criselda2424]

Spotify charged my card twice this month. Once on the 12 and once on the 28th. I thought it was only charged once a month. Can anyone help? I'd like to know why it did this and it needs to be fixed.

[Jacob]

Hey @Criselda2424, welcome to the Spotify Community!

It sounds to me like you might (accidentally) be paying for two separate accounts with one card. If you use this guide to check for another account, it is possible that you are paying for an account you don't know you have!

Once you've found an account and canceled its subscription -- or even if you can't find another account, just as long as you've checked -- let me know and I'll help you get in contact with Spotify support about fixing the extra payment 🙂