Spotify not eligible for the indevidual offer and also not able to update payment method

[Yazer]

 

Plan

Premium

Country

Philippines

Device

Realme 6

Operating System

1. Android 10

My Question or Issue

 i tried renewing my premium offer because i received a notice that my account is going to expire but ended up declining the used payment method using Network provider. i tried going through the main website and it said to me "Not eligible for the offer".

 

[Billy-J · Accepted solution]

Hey @Yazer, thanks for reaching out to the Community!

I'll be happy to help.

To confirm, you signed up for the Premium trial and got a notification saying your account would revert to Free if you don't renew - so you tried to update your payment method and aren't able to? 

If that is the case, could you try this using a different browser or private window? You could also try this on a different network connection if possible. 

Let me know how this goes!

[Yazer]

Already fixed in another article..

tnx anyway for the quick response

[Billy-J]

Hey @Yazer,

You’re welcome! happy to hear everything is good to go. If you need help in the future, don't hesitate to start a topic and the Community will be happy to help.

Have a nice day!